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"Anyone heard from Hotz Mats lately?" Topic

12 Posts

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07 Jun 2018 8:11 p.m. PST
by Editor in Chief Bill

  • Removed from Terrain and Scenics board
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Khaki0804 Jun 2018 3:06 p.m. PST

I put an order in a month or so ago but got no confirmation, follow up email has elicited no response.

Anyone heard from Eric lately? Is he ok?

Personal logo jhancock Supporting Member of TMP04 Jun 2018 4:38 p.m. PST

Yes, I orderd March 24 and they shipped May 31.

That seems about normal from what I can tell.

Glengarry5 In the TMP Dawghouse04 Jun 2018 7:12 p.m. PST

I saw him last Friday at our monthly club meeting. He seemed fine.

Vigilant05 Jun 2018 3:39 a.m. PST

Notorious for slow response, famous for finally providing a great product.

Khaki0805 Jun 2018 5:12 a.m. PST

Thanks guys. I'll hang on for a bit and see what happens. Good to know there's no problem, his stuff is great!

IronDuke596 Supporting Member of TMP05 Jun 2018 10:16 a.m. PST

I was a long time customer but not anymore. In the end I had to get my CC company to recover my money.

Here is a thread about Hotz poor or non service under the consumer board.

TMP link

It is really too bad because the products are good.

Jabba Miles06 Jun 2018 4:39 a.m. PST

Placed an order earlier in the year, got confirmation then heard nothing else. Asked for an update after a month or so then the items arrived shortly after. Great product, not so good correspondence.


kalgaloth08 Jun 2018 3:29 p.m. PST

Why is it ok for a vendor to have poor customer service, poor delivery speed, and zero communication just because the end product is good? We gamers certainly are an odd lot.

Joes Shop Supporting Member of TMP09 Jun 2018 3:45 a.m. PST

Kalgaloth: +1

MiniPigs In the TMP Dawghouse21 Jun 2018 9:53 a.m. PST

Probably because the product gets hyped. I would like some things from them too but I am afraid to do it. Are there products that come faster such as fields and roads?

My limit is no more than two rip-offs per month.

SBminisguy09 Jul 2018 4:32 p.m. PST

I ordered some road pieces from him on May 30th, 5 weeks later and nothing. No product, no reply to my emails. I'm about to do a PayPal claim pretty soon.

ScoutJock11 Jul 2018 7:58 a.m. PST

My experience has been that fields and roads actually take longer. The best strategy is to pester Eric via email until he responds using titles like order xxxxx second request, third request…

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