| Khaki08 | 04 Jun 2018 3:06 p.m. PST |
I put an order in a month or so ago but got no confirmation, follow up email has elicited no response. Anyone heard from Eric lately? Is he ok? |
| jhancock | 04 Jun 2018 4:38 p.m. PST |
Yes, I orderd March 24 and they shipped May 31. That seems about normal from what I can tell. |
| Glengarry5 | 04 Jun 2018 7:12 p.m. PST |
I saw him last Friday at our monthly club meeting. He seemed fine. |
| Vigilant | 05 Jun 2018 3:39 a.m. PST |
Notorious for slow response, famous for finally providing a great product. |
| Khaki08 | 05 Jun 2018 5:12 a.m. PST |
Thanks guys. I'll hang on for a bit and see what happens. Good to know there's no problem, his stuff is great! |
IronDuke596  | 05 Jun 2018 10:16 a.m. PST |
I was a long time customer but not anymore. In the end I had to get my CC company to recover my money. Here is a thread about Hotz poor or non service under the consumer board. TMP link It is really too bad because the products are good. |
| Jabba Miles | 06 Jun 2018 4:39 a.m. PST |
Placed an order earlier in the year, got confirmation then heard nothing else. Asked for an update after a month or so then the items arrived shortly after. Great product, not so good correspondence. Tony. |
| kalgaloth | 08 Jun 2018 3:29 p.m. PST |
Why is it ok for a vendor to have poor customer service, poor delivery speed, and zero communication just because the end product is good? We gamers certainly are an odd lot. |
| Joes Shop | 09 Jun 2018 3:45 a.m. PST |
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| Au pas de Charge | 21 Jun 2018 9:53 a.m. PST |
Probably because the product gets hyped. I would like some things from them too but I am afraid to do it. Are there products that come faster such as fields and roads? My limit is no more than two rip-offs per month. |
| SBminisguy | 09 Jul 2018 4:32 p.m. PST |
Hi,
I ordered some road pieces from him on May 30th, 5 weeks later and nothing. No product, no reply to my emails. I'm about to do a PayPal claim pretty soon. |
| ScoutJock | 11 Jul 2018 7:58 a.m. PST |
My experience has been that fields and roads actually take longer. The best strategy is to pester Eric via email until he responds using titles like order xxxxx second request, third request… |
