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"Hotz Mats. Are they still in Business?" Topic


43 Posts

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5,706 hits since 18 Dec 2016
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trailape Inactive Member18 Dec 2016 10:05 p.m. PST

Hotz Mats. Are they still in Business?
I'm after one of his Command And Colors game mats.

Glengarry518 Dec 2016 11:08 p.m. PST

Yes.

Deeman18 Dec 2016 11:14 p.m. PST

Yes just got one for btech a few months ago.

Jcfrog Supporting Member of TMP19 Dec 2016 2:38 a.m. PST

Hope so, got nice fields will want another batch.

PiersBrand19 Dec 2016 4:32 a.m. PST

Yep… Had some desert roads and a desert mat a couple of months back.

trailape Inactive Member19 Dec 2016 5:35 a.m. PST

Sweet.

coopman19 Dec 2016 3:35 p.m. PST

Just don't expect to get your order by Christmas.

TheKing3019 Dec 2016 7:41 p.m. PST

You mean that you MIGHT get it by Christmas. Christmas 2017.

Mike Petro20 Dec 2016 10:51 a.m. PST

He still owes me a mat or 50 dollars from 3 years ago. Pfft.

VicCina Supporting Member of TMP21 Dec 2016 9:05 a.m. PST

I order a Mat a month or so ago and it arrived in about 4 weeks time.

Lfseeney27 Dec 2016 7:20 a.m. PST

Very hit or miss it seems.

Marc the plastics fan28 Dec 2016 2:52 a.m. PST

Always great service and prompt delivery to me here in the U.K.

teboj1729 Dec 2016 12:43 p.m. PST

Don't waste your time.

Marc the plastics fan29 Dec 2016 4:21 p.m. PST

I never wasted my time. Have three mats now and two field packs

Great service

SGT Yuengling Inactive Member15 May 2017 12:45 p.m. PST

I am ordering custom 10 x 6 desert, and snow mats.

I have nice 2 sets of the asphalt roads, and a nice European fields mat, for aircraft games….

Good quality stuff. I recommend it.

laretenue15 May 2017 2:58 p.m. PST

I'm saving up for the European fields, and strongly suspect that nothing else will work as well in my scale.

But can anyone tell me how well Hotz mats will drape over terrain contours placed underneath them? Or with another fabric acting as an intermediate layer.

williamb15 May 2017 10:30 p.m. PST

They will drape quite well. I have placed terrain under them several times with no problems.

ScoutJock09 Jun 2017 4:52 p.m. PST

Put in an order in for some fields and roads back in the beginning of April…
Nothing yet. Hmmmmmm.

williamb12 Jun 2017 8:19 a.m. PST

Put in an order about the same time as ScoutJock and got mine two weeks ago. Nothing special just a plain green mat.

ScoutJock13 Jun 2017 6:55 p.m. PST

I heard back from Eric after a second request for an update email. His production was slowed by some health issues so I wished him a complete recovery and am patiently waiting for my merch.

Personal logo edmuel2000 Supporting Member of TMP01 Aug 2017 10:00 a.m. PST

Hello,

I'm tempted to get another Hotz mat (field pattern). I haven't ordered from Hotz for years (and had no problem then).

Anyone have recent experience (since the last date on this thread, mid June?).

Thanks,
Ed M

ScoutJock02 Aug 2017 6:47 a.m. PST

I finally received my merch including some 6mm fields in mid July, basically three months from order to receipt. They look great and Eric did apologize for the delay citing health and production issues.

Personal logo edmuel2000 Supporting Member of TMP02 Aug 2017 10:43 a.m. PST

Thanks, ScoutJock.

Works for me!

Best,
Ed M

MiniPainterMatt19 Apr 2018 3:24 p.m. PST

Is Hotz Mats still in business? I have been waiting 10 months for the mats I paid for and when I went to follow up with him (again) today by email I received an email bounce back. Any insights?

MiniPigs In the TMP Dawghouse08 Jun 2018 2:08 p.m. PST

Thats a good question. I had a back and forth with him by email and then he went "dark" on me. I was going to just order some things and wait until they came until I saw your post.

Are his products all that and a bag of dice?

Tekawiz Inactive Member08 Jun 2018 5:14 p.m. PST

I've ordered a few times from Hotz mats and liked each item I received. The latest were the farm fields. When you order just expect to wait 1 or 2 months.

MiniPigs In the TMP Dawghouse10 Jun 2018 12:07 p.m. PST

Yes, but MiniPainterMatt above has perhaps still not received his wares after almost a year. The poor devil.

It sounds a bit like Canadian roulette.

MiniPainterMatt17 Aug 2018 5:22 p.m. PST

It's now been over 13 months and no mats. I have not had an update from him since April despite my periodic requests. I'm not sure what's going on.

MiniPigs In the TMP Dawghouse18 Aug 2018 7:54 a.m. PST

@MiniPainterMatt

Not to profit off of your disappointing experience but I never got responses to my emails either and I am glad I never ordered from this company.

If it's any consolation, your experience acts as a counterweight for all the part-time merchants who want full payment ahead of time.

Recently, a figure painter asked me for 100% up front on a large order on the basis that it was a first time transaction between us. As if, I the customer were the only one capable of pulling a fast one. I know of no greater opportunity for wargames tragedy than to supply a painter you do not know, figures and full payment up front.

Koloth09 Nov 2018 10:06 a.m. PST

Wish I had seen this post earlier. Just ordered and tried to get confirmation that the order was received. No response yet after 1 week.

MiniPigs In the TMP Dawghouse13 Nov 2018 12:59 p.m. PST

Well, hopefully you're young and in good health. What's 13-18 months in grand scheme of things in exchange for legendary terrain?

billclo24 Dec 2018 7:18 p.m. PST

If the guy is in that bad a shape that he cannot respond to paying customers, and produce product in a timely manner, maybe he ought to close the shop until such time as he can. This is not a recent thing; he's been pulling that crap for years now and there are always fanbois coming out of the woodwork defending shoddy customer service and lack of communication.

Fitzovich28 Dec 2018 6:50 a.m. PST

billcio,
You are very much right in your statement. A company is either in business or it isn't. Yes, things happen and things come up that are unforeseen but the wait times described here are beyond absurd. Thankfully I ordered from CigarBox Battle Mats and have 5 of their products with which I am very pleased.

ScoutJock27 Feb 2019 2:57 p.m. PST

Sent Eric an order for some fields and roads, placed a similar order with a competitor to see how it goes.

Here's to hoping they both come through…

Mike Petro28 Feb 2019 5:38 a.m. PST

He owes me a mat. Paid for, never responded. Finally got in contact, never sent mat. Almost 5 years ago, wrote him off as a guy way over his head with no customer service.

MiniPigs In the TMP Dawghouse28 Feb 2019 12:17 p.m. PST

@ScoutJock

You're like a Russian roulette guy in reverse, only one empty chamber.

I salute your bravery!

ScoutJock01 Mar 2019 1:40 p.m. PST

Yes I'm straddling the bravery/stupidity line, but his website appears to be updated so here's to hoping I'm not throwing my money away.

I really do like his stuff and want more of it.

ScoutJock09 Mar 2019 9:40 p.m. PST

I got an email from Eric acknowledging my order so things look promising.

MiniPigs In the TMP Dawghouse10 Mar 2019 11:49 a.m. PST

**Peeks from under the covers**

Make sure to show us what you get, when you get it.

ScoutJock08 Apr 2019 4:42 p.m. PST

OK, its been 6 weeks – crosses fingers…

Marc the plastics fan09 Apr 2019 12:41 p.m. PST

In all my dealings Eric has been faultless. His email communication is good and delivery prompt. I recommend his products (he has delivered to me in the UK two mats and a selection of fields at various times)

tankette Sponsoring Member of TMP16 Apr 2019 7:16 p.m. PST

Ordered $81 USD of items from him in December 2018. After a few emails he responded in March 2019. Said he thought the items were in stock. Two follow up emails to see if they shipped resulted in zero responses. As on 18 April 2019 it will have been exactly four months since my order. I got one response in that time. I still await my items, but not sure how long I will wait before filing a complaint.

billclo14 May 2019 12:11 p.m. PST

Tankette, you probably ought to just initiate a chargeback with your credit card before you run out of time to do so (there is usually a time limit). Doubt you'll see your merchandise.

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