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"Ordering online" Topic


7 Posts

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245 hits since 29 Jun 2017
©1994-2017 Bill Armintrout
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Dn Jackson29 Jun 2017 1:02 a.m. PST

The other day I tried to make an order from a company I've done business with in the past. I am not naming the company, as this is not entirely their fault.

I finished my order and went to the check out, opting to use Paypal. When it had finished logging me on, it went to a screen with my info saying it couldn't continue because they didn't have my phone number and that info is required. I reluctantly put my phone number in and hit enter. it rejected my order stating that I couldn't order as a guest because there was an account associated with my e-mail address.

So I hit the 'change password' link. This sent a message to my e-mail. I went to my e-mail and hit the link provided. This took me back to the confirmation page and wouldn't accept my password. Sigh. This is where it is my fault, apparently when I hit the e-mail link, it sent me another e-mail I was supposed to read.

At this point I sent the company a note saying their system is too clunky, to intrusive, and totally annoying. I told them I'd wait to Historicon to get what I need.

So, here's my rant:
1) I don't need an account with this company. I don't do business with them on a daily, weekly, or even monthly basis. I might order once, maybe twice, a year. I should be able to send an e-mail saying, "I need x" give you my payment information and get my stuff.

2) I shouldn't have to click through multiple e-mails to fix a glitch.

3) You DON'T need my phone number. If you call I'm not answering because I don't recognize your number. If I want to talk to you, I'll call.

I realize that companies have to buy these systems off the shelf, but I still find these facts annoying.

I did get a reply from the company. After listing my grievences, I was told my password had been reset and I could now order. I haven't replied.

Thanks for listening to me vent.

ZULUPAUL Supporting Member of TMP29 Jun 2017 3:26 a.m. PST

There have been times that I just canceled an order because of the ordering mayhem & bought from another company.

zoneofcontrol Inactive Member29 Jun 2017 8:07 a.m. PST

There was a recent Thread, Poll or Poll Suggestion on this topic. Repeating what I said there: I do not set up an account when I go to the gas station to buy gas. I do not set up an account when I go to a restaurant to eat. Why would I set up an account for a one-time purchase from a company half a continent or half a world away.

If you want to sell me some figures or terrain, I will pay you for them. I am not interested in giving or selling my personal information to some stranger.

Ed Mohrmann Supporting Member of TMP29 Jun 2017 1:20 p.m. PST

Bravo, zoneofcontrol !

Waaaaay too many busy-bodies in the 'busyness' world
today !

If I want to buy figures, my source is about 40 miles
away and I can just e-mail or 'phone !

Personal logo Doctor X Supporting Member of TMP29 Jun 2017 2:13 p.m. PST

I've bailed out many times when the company makes me jump through hoops to order.

Someone else was always willing and able to take my money.

Online is supposed to be a convenience.

Sergeant Paper29 Jun 2017 9:07 p.m. PST

Use an old number. Or some public number like (your area code) 555-1212. They shouldn't be calling you anyway.

Personal logo Bowman Supporting Member of TMP30 Jun 2017 2:38 p.m. PST

I have accounts with companies that I do a lot of business with. With the others, I don't. And I always use PayPal. I've never had this problem and I have never received any phone calls.

I think this problem is with the particular vendor's software. You said you have done business with them before. Did you have the same issues then too?

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