The other day I tried to make an order from a company I've done business with in the past. I am not naming the company, as this is not entirely their fault.
I finished my order and went to the check out, opting to use Paypal. When it had finished logging me on, it went to a screen with my info saying it couldn't continue because they didn't have my phone number and that info is required. I reluctantly put my phone number in and hit enter. it rejected my order stating that I couldn't order as a guest because there was an account associated with my e-mail address.
So I hit the 'change password' link. This sent a message to my e-mail. I went to my e-mail and hit the link provided. This took me back to the confirmation page and wouldn't accept my password. Sigh. This is where it is my fault, apparently when I hit the e-mail link, it sent me another e-mail I was supposed to read.
At this point I sent the company a note saying their system is too clunky, to intrusive, and totally annoying. I told them I'd wait to Historicon to get what I need.
So, here's my rant:
1) I don't need an account with this company. I don't do business with them on a daily, weekly, or even monthly basis. I might order once, maybe twice, a year. I should be able to send an e-mail saying, "I need x" give you my payment information and get my stuff.
2) I shouldn't have to click through multiple e-mails to fix a glitch.
3) You DON'T need my phone number. If you call I'm not answering because I don't recognize your number. If I want to talk to you, I'll call.
I realize that companies have to buy these systems off the shelf, but I still find these facts annoying.
I did get a reply from the company. After listing my grievences, I was told my password had been reset and I could now order. I haven't replied.
Thanks for listening to me vent.