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"The stupidest support incident call " Topic


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527 hits since 14 Aug 2015
©1994-2017 Bill Armintrout
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Eclectic Wave14 Aug 2015 9:58 a.m. PST

The stupidest incident call I have ever received came in today.

User cannot print. I checked the server, there is no problem that I can see, jobs are going to the queue and hanging, message report is that the queue is waiting for the printer to start accepting jobs. I web to the printer to check it's status and the status report is:

"Output bin full, remove paper".

In other words, there is so many printed jobs sitting in the output bin, the printer can't print new ones.

And the user opened a support incident for this.

I am just flabbergasted with this one.

Personal logo x42brown Supporting Member of TMP14 Aug 2015 11:40 a.m. PST

If it's any consolation you're not the first with that problem. Way back in the 80s someone in our drawing office left of printing out some specifications because he didn't think he was allowed to remove someone else's finished work from the printer.

x42

Personal logo Saber6 Supporting Member of TMP Fezian14 Aug 2015 11:52 a.m. PST

"My phone stops ringing when I pick it up"

Terrement Supporting Member of TMP14 Aug 2015 12:30 p.m. PST

Way back in the day, before electric plugs were polarized in the US and both inserts were the same shape and size, a friend of mine worked at one of the major chains here that ad a tech support line for their appliances. First step was always to flip the plug over and plug it in with the other side up.

Amazing how many times that was just the trick.

Surprised that the original ticket didn't add. "I tried removing paper but then the printer gives a different trouble message "Tray 4 out of paper." Putting it back in clears it, but I'm back to the original error message."

nazrat14 Aug 2015 1:26 p.m. PST

"Have you tried turning it off and then on again?"

TNE230014 Aug 2015 4:11 p.m. PST

"Is it definitely plugged in?"

Ed Mohrmann Supporting Member of TMP14 Aug 2015 5:06 p.m. PST

Had a tech rep drive 60 miles one-way though a driving
snowstorm in West Virginia because a device would not
power-on.

It was not plugged in, despite customer rep's repeated
assurances that it was plugged in

Personal logo Ditto Tango 2 3 Supporting Member of TMP14 Aug 2015 8:52 p.m. PST

Don't know what industries everyone on this topic is in, but one thing that Bleeped textes me off big time is when I'm calling tech support as a customer for TV or internet connections and they won't let me send a picture (in the latter case, via my mobile phone data) of what's going on or wire configurations, etc.

It can be very aggravating trying to describe the contents of a TV screen over and over again.
--
Tim

Personal logo Murphy Sponsoring Member of TMP19 Aug 2015 8:31 a.m. PST

Had a P1 (Urgent priority call) to drive 70 miles one way to a hospital to fix a problem.

The problem?….

"Gertie", the Directors Administrative Assistant who had been there since Johnson was President, had a dead battery in her wireless mouse and needed it replaced. She "couldn't use a regular USB mouse until I was out there the next day as those things "confused her"…So since she was on the P1 list, she put in a P1 call and I had to drive 70 miles to put in a double AA battery…..

Personal logo Murphy Sponsoring Member of TMP19 Aug 2015 8:33 a.m. PST

How about this for a call?….

Me: "Sooooooo..let me get this straight…. You want me to A: Illegally attempt to hack into the State of California's State Nursing Database, B: Illegally access your record, and C: Illegally download and send your nursing certificate to you because you lost your copy and are afraid to tell your boss you lost it?"

User: "Yes..is that a problem?"

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