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"(Office Story) "The Corporate Project"...." Topic


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478 hits since 9 Aug 2015
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Personal logo Murphy Sponsoring Member of TMP09 Aug 2015 8:48 a.m. PST

Disclaimer: Nothing was used in an obscene manner, (or so you might believe otherwise). The usual disclaimers also apply.

Soooo…..

It's been a while since I have made a post here due to numerous issues.
For those that may not be up on it. I am the Regional (Midwest), IT Service Support Manager for a large national company that is expanding like a lazy kid eating Oreos, and is going international in about a year…..

I am in charge of making sure that IT Service and Support for three plants in three separate states (Each plant having 2-5 production lines, warehouse facilities, admin areas, testing, and shipping areas), are approx 400,000 sq ft. Total cost of plants that I provide operation support for approx approx. 250 million dollars….

It's a job that I love with a freakin' passion….
Except….
When Corporate wants to get "involved".

"Corporate" as we call them is based out of Southern California (SoCal). and they do all the fun things that Corporate Offices do, to include newsletters, community projects, updating the break room, etc….

And, they "decide" to do things with/to the plants…
One of the systems that each plant has is a plastic injector these injectors make approx 36 plastic caps per injection. Each injection is about four seconds We have four of these injectors.

Recently Corporate had the bright idea of having a pc installed on one of the large TV's that we have mounted in the plant. The plant has large screen tvs on the floor, that have an outline of each production line and as such, a line worker can see where there is a problem and move to correct it.

Now Corporate has decided that they want to mount the a pc that has been configured by them to one of these tvs so they can then remote in and monitor the injection process. Why? I have no idea…

So they send us the computer.
Only no one knows what it's for.
So I wander into the Production Team office and see a PC box sitting on the Quality Improvement Managers desk.
"What's this?" I ask him.
"Oh that's yours." QM tells me.
I look over at the shipping label.
It's addressed to him.
My name is on the very bottom.
"Uh…No it ain't." I said.
He looks at it, and says "Well what is it."
I tell him "Based on the box, and what I see written on the outside, it's one of the minis."
"Oh." He says. Then he looks back up at me and says "Well do you know what it's for?"
I look at him and say "Nope. Haven't the foggiest."
I wander out the office.

Seems that sometime later he gets back with me about "What the pc is for, (The whole remote thing)…"
"Ah I said. Just who sent this? I haven't seen a ticket on it, or a project #. And I haven't been notified of this whatsoever."
"Hmmmm.." QM says. "I thought you would know."
So he goes back and get's a name and sends it to me.
So I email this person and say "We have a PC here. What's it for?"
Person then says "Well we're doing this with all the plants outside of California, etc…etc…we need this installed, so we shipped it to you."
I responded with "Okay we can do that. But how come you never informed us of this before you shipped it? And, did you notify any of the other plants you are doing this?"
The response back was "No."
So I merrily wrote back…"So you mean to tell me that y'all decided on a plant project with no input from IT or the Plants themselves, sent 21 pcs to 21 different plants across the nation, and didn't notify anyone of what you were doing, and expect people to know what they are for and what to do with them?"
Their response…"Uh…yeah…we did."

So tomorrow I get to "Fix" their mess…..
And these people make more money than I do….

Submitted respectfully,
Murphy

Ed Mohrmann Supporting Member of TMP09 Aug 2015 10:08 a.m. PST

I'm sure no one who has dealt with 'Corporate' finds this
in the least surprising.

Right and left hand activities, etc…

Personal logo T Callahan Supporting Member of TMP09 Aug 2015 10:09 a.m. PST

Ah! The corporate life, I am glad I am retired and left it all behind.

Keep at it Murphy, just remind yourself now and then that you're the smart one in the room.

Terry

Winston Smith Supporting Member of TMP09 Aug 2015 11:56 a.m. PST

Just so long as you don't remind "them".

pmwalt Supporting Member of TMP09 Aug 2015 6:53 p.m. PST

Can't say I've ever had something similar to that … this is a first I think

Sergeant Paper09 Aug 2015 7:54 p.m. PST

Get a good quality video of your injection process, set it up on a loop, and send THAT feed to corporate. Hilarity ensues!

Streitax Inactive Member10 Aug 2015 4:59 a.m. PST

Unfortunately it is far worse with things that matter. We had a new CEO to replace the one who had to retire after a major disaster. New CEO, one of those 'smartest people in the room', who has no experience with our business (pharmaceutical) looks around for someone to lead us in a new direction and get things squared away. Who does he choose? The same Chief Scientific Officer who saw the iceberg and decided it would be a good idea to steer towards it. Typical decisions, 'hmmmm, lets strip parts from the engines that are working to fix the engine that hasn't worked for years (metaphorically speaking here). And, of course, there is a chorus of bean counters on the tilting deck singing about the need to work smarter, not harder while they cut the budget for tools and repair material and throwing crew overboard to lighten the load. The ship is still afloat because it takes a long time for big ships to capsize.

MarescialloDiCampo10 Aug 2015 6:37 a.m. PST

Great posting Murphy!

Streitax – yes the bean counters…Any color bean, doesn't matter as long as it gets counted going into the jar…
So a national security report that actually means some import to policymakers gets counted just like a post-mortem report on a failed operation that no one will ever read…

Personal logo Doctor X Supporting Member of TMP10 Aug 2015 12:55 p.m. PST

A few companies I worked for managed large teams of IT people at Fortune companies across the country.

This kind of thing happened all the time.

Usually resolved in a day. Not that big a deal. After all, if our customer had competency they wouldn't have had to hire us to do their work.

skippy0001 Supporting Member of TMP10 Aug 2015 7:35 p.m. PST

You could have sent it back with a note saying 'wrong computer'.

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