Disclaimer: You know the drill….
A while back I discussed in three earlier posts a person at one of my sites that I have affectionately named "Guy who won't listen"…(GWWL).
This is yet another story about him….
The other day I am sitting in my office, working on a couple of issues and I get a text message on my phone from one of my corp pogues in the IT dept up there, (We shall call him "J")….
J: "So GWWL says that "no one at the site wants you to work on their equipment"…..
M: "Excuse me?"
J: "Yeah. He just called up here to try to get R to install some software on his pc. R asked him why you couldn't do it, and he said that no one there wants you to work on their equipment."
M: "Really?" (This was quite odd because at the exact moment that GWWL was telling R this, I was remoted into one of the PC's on site there setting up a java configuration.")….
J: "Yeps. R threw a bs flag on him because we all know he's a D*** A** problem child".
Essentially what it boiled down to is this…
A: GWWL: is on very shaky ground at his job. Performance issues, professionalism issues, and the fact that his department has damaged/destroyed more IT equipment than the rest of the entire site combined.
B: The process for getting new software and hardware is to fill out an IT request form, (listing what you need and why, and having it signed off by supervisor), then you attach that to a request ticket requesting the job, and it's assigned to the tech to be worked on. Due to the issues that GWWL has had with Corp IT, and work, he decided "to try to get around the system, by calling up Corp IT Helpdesk to have them remote in an do it automatically."
C: R asked him if he had filled out the form yet and submitted a ticket. He admitted that he hadn't. R then cheerfully explained to him the corporate policy and IT policy on sw/hw installations.
D: GWWL wasn't happy that we wouldn't let him "bypass normal procedure to get what he wanted, and had now been not only caught in a lie about me, but has also been caught trying to bypass company policy, simply because "He didn't want to do it."…
So yesterday, I find out that he finally filled in the request form, and the did the ticket, which IT cheerfully then assigned….to me….
Yes…me….the guy that he said "No one wants to have working on their equipment." is now the person who gets to install his software.
Needless to say it's not a high priority on my list….I think cleaning out my parts locker is more important…
Plus the fact that NOW, I get to have a little meeting with the PD (Plant Director) about this guy…once again….
And the beat goes on…..