My wife decided to order a rucksack for my daughter. According to the Ebay listing (and despite my suspicions to the contrary) it was being shipped from Illinois. Purchased on a Buy it Now, so I wasn't overly concerned about it, as I knew we would be fairly well protected (due to the way that Ebay works with almost 100% protection for the buyer and pretty much zero for the seller!)
Order placed, tracking number received. All good so far. Hang on, I have a tracking number, but no idea of the courier so how do I track it? A little digging and it is mysteriously a Chinese courier. A prompt to the seller to be told "we are out of stock in the US so it is being sent from China"
A few days later (with me prompting for some updated tracking information), "oh, the courier has lost it, we will send another one". I am now in the mixture of alarm bells and 'at lest they are still communicating. No tracking number this time, but they assure me they have sent it
from the US as they do now have it in stock.
A few more days go by. The courier has managed to lose it a second time, and they can't send another one because it is the Spring Festival (Chinese New Year) so they are closed for 10 days. Hang on, I thought it was coming from the US, not China?
I lodge a Paypal dispute (to cover my back) and inform them they have 10 days in which to sort it out. 10 days by courier should be at least sufficient to confirm that it is well en route, if not actually arrived, and I have a window to wait before I can escalate any claim anyway.
A week after they say they sent it they give me a tracking number, by USPS. I'm still waiting for my escalation window to close, so fair enough. I give it another 48 hours, check the USPS website – no tracking data found, no such item.
I whack it back to Ebay who simply refund me in toto.
And NOW the tracking data is showing up
I really should contact them and offer payment
. assuming it does actually turn up