"Non-Collection Woes" Topic

Hi

I sold a set of books recently, along with very clear instructions – Collection Only.

The buyer paid straight away, but now fails to reply to me messages asking to arrange collection, and has started asking me when I posted them !!

I've lodged a complaint against him (her?) but I want shot of the damn books and I won't even consider refunding.

Can I do anything else ? Can anyone suggest what Ebay is likely to say to him (her) ?

Pete

The customer is ALWAYS right.

According to ebay. You will probably have to post it or send them a refund.

You may not consider refunding, but ebay will snatch the funds from you if you have a Paypal account.

The seller has to jump thru the hoops nowadays.

Refund the customer.

Make a second chance offer to the second highest bidder

That's pretty depressing, but thanks anyway.

No chance of a "2nd chance" it was on a "buy it now" …

If you have emails between the two of you thru the EBay email , then you have a record of correspondence. This can help you dispute the issue. I had a guy who bought some figures from me. I live in USA and he in UK. I specifically posted what shipping was and how he could check how he wanted them shipped. I also noted for international buyers to contact me if questions . He did neither and then refused to pay due to shipping cost. I filed complaint with Ebay. They sided with me and informed him he had to pay or they would take action. He paid up. Always good to do the emails via Ebay as they have access to the correspondence.