"eBay Collection Only - Buy and don't collect" Topic
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|Norrins||29 Aug 2012 3:54 a.m. PST|
I recently listed and sold my home cinema system (1 lot being the speakers and the other lot being the AV Receiver).
Due to the weight of the items I sold them as collection only, clearly stating this in the listing and on the postage section.
As I say, both have sold, and a week later both buyers have paid. What's weird is that both haven't got into contact with me. I've sent ebay messages with my address and phone number and still no response. Just seems strange that you buy something and then don't make any contact to arrange collection.
I'm not so worried about the speakers as the buyer lives 15 minutes away and I have offered to drop them off.
What I am worried about is that the buyer who bought the AV Receiver lives 300 miles away!
Not sure what to next or how ebay handles this. Any ideas?
|Who asked this joker||29 Aug 2012 5:17 a.m. PST|
Contact E-Bay and see what they would have to say. Maybe they will have better luck contacting the customers.
|Parmenion ||29 Aug 2012 7:00 a.m. PST|
Sounds like the buyers haven't read the descriptions properly and have just assumed the goods will be sent to them. Unfortunately a number of ebay buyers tend to ignore messages from sellers too.
Alert ebay to your problem. As joker says, they might have better luck making contact, but even if they can't do anything to help right now it'll set you in good stead if one or both buyers eventually get fed up waiting for delivery and try to file a claim or leave negative feedback.
EDIT: in the interest of balance and not always being a pessimist, it may also be that it's just taking the buyers a while to arrange a means of collection – especially the long-distance guy. But flag it up to ebay anyway.
|richarDISNEY ||29 Aug 2012 7:42 a.m. PST|
Works both ways.
Once I bought some framed art, and the guy wanted $12.00 USD for shipping, as he posted it on the auction. I assumed he worked for a shipping company and got shipping cheap.
Then when I won, I get a note from him that he wanted another $100 USD for shipping. I got eBay involved at that point.
EBay was in my favor on that one.
You have to watch what all the charges are. Both selling and buying.