Hey greenknight4,
Thank you for the feedback.
We don't offer support removal on the smaller scales. In our testing, once supports are removed at those sizes, the figures are far more likely to get damaged in transit. Even with good packing and Royal Mail handling, the failure rate goes up, so we'd rather supply them in the safest state, to ensure they arrive table ready.
For larger scales, we do offer a supports removed option at a premium, where the figures can handle it much better.
On the removal side, the supports are designed to come off cleanly. We've put together a quick guide and video showing the process so you can see exactly how straightforward it is:
link
if we were not confident people could do it we would not provide it like this!
On the pricing issue you mentioned when selecting "without supports", that shouldn't disappear. That sounds like a listing glitch our side, so we'll check and fix that.
Appreciate you flagging it.
Michael
