"What's wrong with New Wave" Topic

I was about to place an order with New Wave Miniatures but I keep seeing posts on this website that make me wonder. Anyone dealt with them before? Are they ok or what?

Buyer Beware!

I would advise against ordering through New Wave until your sure you have no other options. They have a long history of bad business practices.

This link to the Better Business Bureau in Atlanta should give you the gist of the matter.

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Waco Joe

lmfao

There is also a long history on NW on the Yahoo Mini-Dealer Discussion group:

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I dealt with them a loooonnnng time ago, and I thought I was just unlucky to have that bad taste in my mouth. I haven't dealt with them since. I'm shocked, and a little enraged after seeing this post, and reading for myself the BBB's reports on New Wave. How many customers have these guys wronged who never complained to an organization like the BBB?

Why don't you just send me the money? I won't send you anything in return, but you will know thatin advance and won't be looking in your mailbox for whatever it was you wanted. It's not a good plan for you, but I like it, and I am more upfront about it than New Wave.

I am still waiting for my order and it's been over a year. Dont buy from then.

My longest wait so far has been nine months. OTOH, it was a mini from a company in Germany that has only one employee (Assassin). I'm still waiting for about half of my last order, but it has only been a few months. :)

I'll again have to say I haven't ahd any trouble, but I live in the same city and pick up my stuff personaly. They can't charge me for what's not in stock. Most of the problem is that they're not completely set up as an e-business. There's no inventory check in the system that I know of so when you make your order, they system processes your credit card even though the items may not be in stock. This by the way, is illegal and you can dispute charges with the credit card company and have those charges reversed. It would also help if they had better help in the warehouse. All teenagers. But you get what you pay for.

Stay away from New Wave! There are many places that are better to order from.

Scott

New Wave - are they affiliated with the 'Evil' company? Sounds like they could be ;-)

I would suggest not doing business with New Wave. They have refused to pay their advertising bill at TMP - their excuse is they don't like the consumer complaints that have been posted here.

It's been 18 days since I cancelled my order, and they STILL haven't refunded the balance to my credit card (I received a partial shipment a loooong time ago, but I got tired of waiting for the remainder of my order after several months). I know you're out there Rick - give me my damn money back!

They stiffed TMP on top of everything else???

Dammit, I can't shop there any less, I'm already at zero!

You've seen the posts on this website and you still wonder if they are ok to deal with?

Hey, everyone who is going to Origins, stop by their booth and ask them why they didn't pay the ad bill here at TMP. In a loud voice...

"I am still waiting for my order and it's been over a year. Dont buy from then."

Ditto for me, they are either crooks to the core or just terrible business people. In the good old days they would have been tarred and feathered.

Even if they decide to fill our order. and you would be one of the lucky few, do you really want to support a business with their kind of reputation? The only thing they have that you can't find someplace else are the limited edition New Wave miniatures. Everything else can be purchased from an honest business that deserves and needs your suport.

@Crossman- just tell us what you're looking for and we can give you alternative sources which are run by good people.

I am still waiting on part of an order from 18 months ago(My one and only order to New Wave) that I never expect to actually make it to me.

Hey Jana, I'll be at Origins. I plan on having a few "words" with Mr. Doust. I may get arrested for it, but it'll be worth it. For those interested, I'll be selling his bits on ebay... ;^)

Hey nudspinespitle if your saying that your going to sell Doust's body parts your going to tear off of him. I'll buy an ear. My necklace is almost complet. Ha ha ha ha...

I feel the same about New Wave guys. I order some book form them &I'm no longer waiting got it. Because, I know I'll never get it.

I just wish I had the mony to take a trip to there company... I have said too much. I'll shut-up now.

They don't want to pay for their advertising because they don't like the comments posted here?

Isn't it funny how companies seem to have mastered Orwellian Doublethink when they start looking at criticism? "Oh, TMP is a horrible place because they say bad things about us! We have been slandered! They're not getting our money!" I have found that, the occasional GW rant and personal conflict aside, that few people get on TMP just to slander innocent companies. In other words, perhaps the problem with TMP, in New Wave's opinion, is that we're telling the TRUTH about them.

There's a chance that I might be able to get to Atlanta this summer. Maybe I'll add some fuel to the fire...

Jana Wang wrote: "Hey, everyone who is going to Origins, stop by their booth and ask them why they didn't pay the ad bill here at TMP. In a loud voice..."

Hey, seriously, would it be possible to stage some kind of protest against New Wave at Origins? Maybe stand near their booth and hand out flyers with their BBB record and some of the comments from customers who have been charged and waited for several months without receiving their order or an explanation.

I have seen numerous postings around the net concerning New Wave's practice of deleting complaint posts at their own site and attempts to strong-arm elsewhere to get such posts removed from other boards.

Kudos to Bill for coming out and letting us know of yet another odious and under-handed attempt to censor the truth about their poor business practices by withholding payment for services that were honestly and professionally provided.

[Kudos to Bill for coming out and letting us know of yet another odious and under-handed attempt to censor the truth about their poor business practices]

New Wave was one of our largest advertisers back in 2001, but always had trouble paying their account on time. They told me they couldn't process email invoices at their official email address, so had me switch to sending everything directly to Stacy.

Well, that didn't work well either... first a few months went by with no response from them... then I got a story from Stacy about a family member being near death, and could I give them some time... then I got a strange email from Stacy saying they wouldn't pay me since I'd "attacked" their family members at my website (!?)... then I got the story that they'd pay me if I faxed the invoice to them (which I did, several times - also mailed it to them)... and finally, got the story that they don't want to pay because they don't like what people post about them (oh, and they don't want to pay any late fees!).

So, as you can see, I can't recommend doing business with them. They don't owe me a HUGE sum of money, but we're talking in the $100's of $'s.

Hey Bill let me know if I can help. My wife works in the legal department of a rather large collection agency here in California:) Maybe I can help you get in touch with that money you're missing:)

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(I really need to shorten that address.)

Lets take a different spin on this.

Bill has been making income off New Wave for quite some time now. He MUST of known they were an awful company that excells in poor customer service. (Prehaps not when they first signed up but for sure after the first new wave ripped me off post)

Prehaps we should be asking Bill why he has been promoting their site on this page.

Prehaps we should be asking how many people ordered off new wave after clicking their link on this site. (thinking if the TMP is promoting it, it must be legit.)

Just how much business did u give them for 20 peices of silver Bill?

Frankly I feel your financial burn is just gods way of telling you reap what you sew.

There was nothing criminal in the content of New Wave's banner. Allowing the banner to be displayed, for a fee, in no way implies that Bill knew then what we all know now - New Wave is a rip off. If TMP could be held liable for merely carrying the banner, the television stations would have dumped, I hope, many of the infomercials that promote activities of a questionable nature. Perhaps our elected officials could do something...probably not. After all look how many pieces of silver they get from PACs and SPIGs.

I too have been ripped off by New Wave. They have overcharged me for specials, charged me shipping when shipping was supposed to be free. Another stunt New Wave is infamous for is charging your credit card more than a week before the package was shipped.

I am just glad that the BBB has a page that shows just how bad New Wave is. I have tried dealing directly with Stacy Doust - a total waste of time.

I will not deal with New Wave again and I recommend against using them whenever I get the chance. As for reaping for you sow, God will deal with each of us as we deal with each other. If I had to choose a pair of shoes to stand in on judgment day I would choose Bill over Stacy everyday of the week and twice on Sunday.

Scurvy, the earliest complaints about New Wave I can find on these message boards are dated 18 Jul 2002. The Editor said he was having trouble with them in 2001 and presumably stopped their advertising thereabouts.

Hey. If anyone is going to be stalking New Wave, see if they have the new Blood Bowl rules in stock at Origins, and pick one up for me. That's what they owe to me. And yes, my eyes were open at the time.

Seriously, why are they still in business? Why haven't they been shut down?

That is a fair and valid point Fil. If the Advertising was pulled before the NW ripped me blind post started appearing then its all cool and hoopy by me.

Though I got this impression from the posts of Bill

*and finally, got the story that they don't want to pay because they don't like what people post about them (oh, and they don't want to pay any late fees!).*

I assumed by this the service was being supplied by AFTER the posts appeared. (So many of them that NW spat the dummy and sited that reason as a final excuse not to pay.)

Then again it might of been for costs incured in the past and they the advertising pulled long ago.

I dont mean to imply Bill is Evil from his boots to hat either. (Lets face facts most of us heard the bad reports about them from TMP in the first place) Apart from that Bill seems like a nice guy. he posts up questions from kids that email him, not really world class Dr Evil stuff.

I do on the other hand find it a bit unethical to supply a service to a company with a BBB record like that IF it was known at the time the service was being supplied.

As for the criminality/liability issue I say whoa nellie no one was talking law suits. I was talking about moral highgrounds. Big difference.

One more thing I would suggest that if debt recovery is to be enacted against NW then insted of Syco offering just Bill the recovery service he should put a contact up that people who have been ripped off (and can prove it) can send the details. Debt recovery people have more zeal with larger debts. (funny story time....girl I know called C had one of her brothers friends move into share the rent on a flat with her. long story short girl did a midnight runner owing $600 back rent and bills. Soon after debt notices started arriving for the girl who ran away. C opened them (illegaly) and tallied the debts in them to a total of $23,000 then rang all the different collection agencies to tell them all about the fact they were all chasing the same person. they almagamated it into one vast super debt and one agency got the contract. 2 years later C's brother drops the girls wedding invatation on c's coffee table. The girl walked out of the chaple to find 2 6' tall 4' wide guys waiting for her.)

Let me just say that I'm generally opposed to litigation (America - Land of the Frivilous Lawsuit) but I wonder how New Wave would react to the threat of a class action suit. Is class action even applicable in this case?

Scurvy - great story, made my day ;-) just wish that would happen to more people like that. A guy who was renting a property of of my girlfriend has left huge debts which she may be taken to caught over - I may suggest she does the same thing - although over here in the UK if you are here illegally or operate illegally you are treated better than law abiding citizens, so maybe I'll just hunt him down and take my pound of flesh so to speak ;-)

aaaargh - I hate being stuck at work in the evenings - my brain stops working - I obviously mean 'off of' and 'court'. Sorry, guess those lead fumes are taking their toll on the old grey matter at last....... ;-)

Debt collectors over law suits anyday. Those guys are meano in the extremeo. I recon there is a small mountain of debt begging to be recovered off NW too.

Lets face it a guy yelling at you to pay your bills at 3am for the 9th night in a row is unsetteling in the extreme.