"Fernando Payment" Topic

I have used Fernando several times and I didn't pay any money until I viewed and approve the paint job. Now they want me to pay the full amount upfront. I can understand paying half now and half when completed. So I asked about it and then was told I don't have to. But now I am being asked again for full payment before they will start on the commission. So is that what everyone is doing now? It's a little disconcerting.

Every time I have used their service I had to pay up front.

I have sent over 50 orders of different sizes to Fernando over the last 20 or so years. I have NEVER paid upfront. I have an order there now that they have started on and sent sample pictures that I have NOT paid for

Strange inconsistency at play here.

I think Santh reads TMP, maybe he will give a response.

I recall always paying half upfront with the shipment, and another half about the time full painting started.

I could see paying half up front because they have to pay their expenses while painting, etc. And people can be flakes and just not pay up once the minis are done. Paying all upfront reeks of a scam to me.

I pay some up front and some on completion. Last time, IIRC, it was about 50:50 but the latest order I currently have with them is more like 75% up front. I can't see how it is a scam and as you can see from the comments above that lots of people use them with no issues. They also will do lots of re-work if you're not satisfied with the original paint job; it can be awkward doing corrections by email across time-zones but in my experience if you stick with it they will get there in the end.

The only issue that I have ever had with Fernando Enterprises is that on large lots of figures several different artists are obviously used, and some are better than others. NEVER have had an issue with paying for something that I didn't get.

I used their service for 20 years before retirement, always paid the full price up front, and any extra shipping costs after the job was complete.