"You really need to say that?" Topic

Mythic Games is a piece of work. From a latest update

it is NEVER acceptable to track down our employees and contact them on their personal social media, LinkedIn, personal email or any other portal that is not affiliated with Mythic Games.

I swear these people don't know how to run a company. That is a horrible communication. If necessary you tell your employees they cannot correspond with customers outside official channels and if you get a customer who does, you forward the message to your company email and then respond while reminding them to use your work email.

My company has a similar policy.

How many employees do you have? Mine have the right not to be stalked online. Ever.

I agree with Mythic Games. If the employee is initiating contact from personal social media, that's entirely different. If someone is contacting an employee on their personal accounts about a Mythic Games-related issue, I consider that a breech of decorum at best. At worst…

That's why many companies give their customer service employees aliases.

Probably not the best way to handle that situation. The best way is to just circulate the policy internally and not to notify the public gaming community, then just quietly try to get all correspondence to occur through the company's web resources or email.

I agree with Mythic as well. I don't have a problem that they said it, I have a problem that they need to say it.

79thPA: +1

Call me a hardened, suspicious old cynic. Are the customers not behaving in a civilized fashion, or are the customers desperate because Mythic Games ignores queries?

I've never dealt with them. Don't know what they sell, or how well they sell it. But TMP seems to have a steady stream of posts about this or that company not responding to e-mails and I could name a case or so myself. Can't see why otherwise anyone would go to the trouble of tracking down individual employees.

(edit) And now I looked them up. Inevitably, nine sites in ten quote Mythic Games' own web site. The tenth site was this:
link

I imagine there's some difficulty getting satisfactory responses from them at the moment.

I agree with Mythic, other than the reason for customers tracking their employees down is a lack of response from Mythic. Doesn't make it right, but it does make it understandable.

…um……I don't see the problem. It could have been worded differently, but any sane and civil would understand what they are conveying.

Seems like a perfectly reasonable statement from the company. Was it prompted by staff receiving abusive messages from customers?

I'm with Mythic on this one. It's just asking customers to follow basic etiquette.

+1 optional field

Obviously, it was something that needed to be said.

Yeah, assuming Mythic is actually responding. But from the looks of things, Mythic took the customer's money and now wants more before delivering the product--assuming they'd actually deliver then: once you've failed to do so, your assurances aren't so reassuring. But the employees no one's supposed to disturb are still pulling down salaries. Is it kosher for the corporate executives to take the money, walk away and say "people should only post to the corporate e-mail address I haven't checked in months?"

No personal difference to me. I'm not interested and have paid them no money. But "employees" covers a lot of ground, and you can't altogether divorce yourself from where your paycheck is coming from. Is someone harrassing some secretary who doesn't work there any more? Or is someone reaching out to an owner who spent the money, didn't deliver the product, and would rather not be reminded of it? Makes a difference.

RP

And that excuses 'the customer' harassing Mythic's employees through their personal social media accounts…how exactly?