"Not impressed with Artmaster Studio" Topic

Posted this on another board but was told this would be a more suitable place. So, here goes..

I usually paint my own figures but wanted a few ones for display painted by a real pro. I contacted Artmaster Studio which is a well known painting company in the UK last summer who were eager to do the job. I asked for an update around Christmas and was told it would be "finished soon".

In April I had still heard nothing and sent a message if they could just send me the figures and return the pre-payment for the commission, and send me a notification when its been shipped. I received a short message where they confirmed they would do so. No apologies for the delay or any sort of explanation.

It's been a years now since the commission was started and still received no notification of the figures being shipped, with no answer to my enquiry about the matter almost 2 weeks ago. I wonder if at this point I just have to consider the possibility that I will receive neither the figures nor any refund of the pre-payment. It wasn't a large amount fortunately but bummed out by the poor communication.

That sucks. Are you in the UK as well?

Thank You. Two of my favorite painters have had to lay down their brushes. Age/health have been the culprits. Lost a third to warfare. I'm saddened by the losses. I am also looking for new painters to replace them. I haven't been able to paint in years. Info like this spares me a mistake. Sorry you got burned, but you have helped others with this notice. Thanks again.