"TableWar.com False Advertising and Gaslighting - Battle Mats" Topic
10 Posts
All members in good standing are free to post here. Opinions expressed here are solely those of the posters, and have not been cleared with nor are they endorsed by The Miniatures Page.
Remember that you can Stifle members so that you don't have to read their posts.
For more information, see the TMP FAQ.
Back to the 6mm Sci-Fi Message Board Back to the 15mm Sci-Fi Message Board Back to the SF Product Reviews Message Board Back to the Consumer Affairs Message Board
Areas of InterestGeneral Science Fiction
Featured Hobby News Article
Featured Link
Featured Ruleset
Featured Showcase ArticleNeed 16 square feet of gaming space, built to order?
Featured Workbench ArticleHere's Suzi - before and after...
Featured Profile ArticleCan the door to Gothic Hell be closed?
Featured Book Review
|
Slyphic | 17 Feb 2022 7:14 p.m. PST |
I ordered this – link based on the pictures on the product page and a couple blog posts linking back to that exact mat.
What I received was
Looks nothing like what it's supposed to. It's clearly a misprint, like it ran through the Cyan cycle twice by accident or something. I contacted their customer service, and they're lying to me telling me its supposed to look like that and nothing is wrong with it. "The mats look very different under different lighting. All I can tell you is that the mats in our warehouse are the color you received and the designer confirmed that they are correct. I do not have a mat to send you that matches the box label (which always prints out differently than the mats due to CMYK coloring and the way they print on mats vs. paper). " I've seen good mats from them before, but I can't abide this kind of underhanded treatment of customers. |
Gray Bear | 17 Feb 2022 9:39 p.m. PST |
If you purchased with a credit card, file a dispute with the credit card company. You should prevail base on the photos. While it appears what you received is a nice mat, it clearly is not the same color as the advertisement photo. Not even close to my eyes. |
emckinney | 17 Feb 2022 10:27 p.m. PST |
Based on a few other things in the photo, they either shot under 2500K LEDs or neons. In either case, the photos are going to come out very, very differently from the bright sunlight that you shot in. I'm not saying that yours looks *good*, or that it's *right*, but you should definitely take pictures indoors under different lighting if you're going to contest this. Also, if the box photo is completely different from the product, set the box on top of the mat when you take photos, so that the color difference is clear. |
Slyphic | 18 Feb 2022 8:32 a.m. PST |
I experimented with different lighting, and the closest I could get it to looking like the photos was under a very 'warm' tone den lamp. And it was still not particularly close to what's shone. One of the blogs I took those other examples from was also in a breakfast nook with plenty of sunlight. I just took it outside for that photo because it was so dark, I thought it wasn't photographing well in my game room. I got a partial refund for the cost of the mat, but not the shipping, but I had to cut up a corner of the mat to get it. Never doing business with them again. |
Au pas de Charge | 18 Feb 2022 10:21 a.m. PST |
Considering the one you received is nicer looking, what is the problem? |
DeRuyter | 18 Feb 2022 11:14 a.m. PST |
More of a Customer service issue that "false advertising" or "gaslighting" Like you said it looks like a bad print run that probably should have not passed QC. They should have refunded in full or sent you a new one. That said I like my TW mat. |
Slyphic | 18 Feb 2022 11:26 a.m. PST |
@DeRuyter It's only false advertising because TW is insisting mine looks exactly like the picture on their website. They are insisting there's nothing wrong with the print, they've got more of them, and they're going to continue selling them using the same pictures. I've got a problem with that. As do the 2 or 3 other people I've found today with the same mat that agree with me, theirs looks nothing like the one I received. The gaslighting is because again, TW keeps insisting there's nothing wrong with my mat, I'm incorrect that it doesn't match, it's just the lighting. I tried all the different rooms and bulbs in my house, warms and cools and naturals and incandescents and LEDs and fluorescents. And it looks obviously misprinted in every one of them. |
Au pas de Charge | 18 Feb 2022 7:10 p.m. PST |
I might have to order a few of these mats. Anyone compared F.A.T. Mat quality to Deep Cut Studio Neoprene mats? deepcutstudio.com |
Slyphic | 08 Mar 2022 8:59 a.m. PST |
I found an older print run of the mat on eBay last week. It arrived last night, and lo and behold, I'm right, it's a totally different color, it's not 'my lighthing', TableWar area bunch of liars and cheats and I wish them financial distress.
|
AuttieCat | 08 Mar 2022 11:10 a.m. PST |
My $.02 USD cents, A similar, but different situation that bothers me is when someone (usually a dealer) lists something on eBay to sell. They list it with 'stock' photographs of painted figures. Then in usually very small print say 'this is a 'stock' photograph and the figures are new and not painted. Makes me figure that they are just trying to get your dollar, by any means possible! Tom Semian Irive, PA. 16329 |
|