| whitejamest | 22 Jan 2021 2:39 p.m. PST |
I was wondering if anyone had been able to get in touch with Hasslefree Miniatures recently. I've sent a few emails over the last three weeks about an item missing from my order, and have gotten no response. Just wondering if anyone else had better luck. |
 Editor in Chief Bill   | 22 Jan 2021 3:03 p.m. PST |
I've been trying to get in touch with them for years regarding responsibility for some unpaid advertising, and they never respond to my emails. Very unprofessional. |
| Callsign 21 | 22 Jan 2021 3:52 p.m. PST |
I'm still waiting for an order I made in May last year. Same story – multiple attempts to contact them have not been answered. I did get a reply from one of the principles promising a response in 24 hours. In November. Very disappointing customer service. |
 Herkybird  | 22 Jan 2021 3:57 p.m. PST |
I just got an order from them, all present and correct, which arrived in about 1 1/2 weeks. Even got a couple of packs of sweets in the package!
I live in the UK, so I guess that makes a big difference! |
| Callsign 21 | 22 Jan 2021 6:02 p.m. PST |
The inconsistency is what bugs me with them. I'm in Oz and a colleague here ordered during their Halloween sale and received his order with no problems. I've ordered in the past and it was all good. So why now? I know I'm not the only person in this position. |
| Mirosav | 22 Jan 2021 8:21 p.m. PST |
They sent out an email newsletter this week. |
| Raynman | 22 Jan 2021 9:45 p.m. PST |
Just got an email from them this week! |
| newarch | 23 Jan 2021 3:30 a.m. PST |
I ordered from them last year and got my stuff very quickly (I am also in the UK). I have never had anything other than very good service from Hasslefree, they have sent me extra figures as part of my order. They do seem to suffer from the vagaries of unreliable email systems, a flooded premises last year and chronic illness, presumably exacerbated by current coronavirus restrictions (South Wales has been very badly affected). |
| whitejamest | 23 Jan 2021 7:33 p.m. PST |
Thanks guys. I guess I'll just keep trying to get in touch with them. |
| Beowulf | 25 Jan 2021 12:44 p.m. PST |
They are a great company to deal with. I have had only good experiences. However, the pandemic has hit them pretty hard, and they are swamped. Email them, or maybe call them. |
| altfritz | 25 Jan 2021 8:10 p.m. PST |
Are you using the email address mentioned in the newsletter? |
| whitejamest | 26 Jan 2021 7:49 a.m. PST |
I've emailed them at the orders@… address from which order and shipping communications come, and the admin@… address they say on their website to contact them at. No response from any of those communications. If there is a third email address to use, I'm happy to try that one too. |
| whitejamest | 02 Mar 2021 6:22 p.m. PST |
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| Libertee | 28 Feb 2023 5:30 a.m. PST |
Afternoon, Sally here. I am really concerned at this and would like to find out what is going on. Can anyone with an issue please email me direct at mrshfminisAThotmailDOTcom and I will look into it. thankyou Sally |
