"Is Grubby tanks reliable again" Topic

I want to make an order for some Redoubt ECW miniatures.
I know there was some major issues with grubby tanks after they took over the range, orders not delivered and emails ignored but what is the situation now, am I ok to make the order. Thoughts!

I would start small and work my way up, if you do"t hear anything!

My last order was handled and sent quickly. This was about 3 months ago.

Thanks for responding to my question guys, I put a £25.00 GBP order in for some essentials to my ECW project,i am in the UK and will wait and see how my order turns out!!or up!!

Forgot to say, I'm in the US, so I was quite pleased and will order in the future.

Thanks for that info 95th, I am starting to feel reassured !

Very happy to say my order arrived only 5 days after I made it, I will be making more in the future!

Excellent!

I read the post and thought, I didn't know they had tanks. If they did, I doubt they would be too reliable, more like one use only. I could see them getting grubby though, dang dust gets everywhere.

Nope, not with my experience with them. Waiting on an order placed on March, 2020.

I have 3 PayPal disputes going on now. I ordered mostly American Civil War Miniatures. 2 Orders in October and 1 in November 2020 (total 410+ GBP). I hope he answers, as I would prefer the miniatures than return of my monies. He needs to answer his mail and make notices on his site, if he is going on vacation. Not happy.

You do realize there is a worldwide pandemic and most mail is being sent surface mail

My experiences with Grubby have been positive.

Two things to keep in mind:

First, per the terms published on his website, "Your order will be posted to you within 28 days of receipt of payment," so any order placed in November might not have even been posted until sometime in December.

And second, postal systems and couriers were dealing with an unprecedented volume of parcels at the time of your order so delivery delays are not surprising. I placed three orders with UK vendors in mid to late November and in a normal year, I would have received them here in the eastern US by Christmas time but only one arrived by the holiday. They took between three and a half and seven weeks (ten days to two weeks would have been more likely in years past). I don't know what normal was when shipping from the UK to the Philippines but delays of 2x to 4x as long might be expected. And, of course, England was, and is again, in a lockdown so that may have had some impact as well.

Now, I understand he has not been answering emails and that is a problem but once again it is not my experience in dealing with him. He does have a phone number on his website so perhaps a phone call could clear matters up? It might be worth a try.

I've now placed 3 separate orders in the last 8 weeks for a new project. All 3 arrived within 5-7 days (I'm in the UK), complete and with a couple of free samples in each.

I've never had to email Andy about anything, so can't speak about his communication skills – as a one-man band, he's probably more focused on casting and packing than replying to mail (not ideal, of course but needs must) and maybe mails are ending up in the junk folder at his end.

With extended international delivery times, maybe he's not even aware of some of the problems being reported here?

Pure speculation on my part but my experience with Redoubt/Grubby both now and in the past has always been good.

Received all packages today. 2 PayPal disputes in my favor. Cancelled the last one. Will return monies back to Grubby when he request it. All is good now. All of this could have been avoided, if E-mails were answered. Just wanted to know if, they had shipped. By the way very nice figures – happy now.