From a 20 year veteran online store owner -
If you still have an AOL email account, please, please, please, check your spam box before inquiring about the status of an order.
9 times out of 10, AOL spam bins order and shipping emails.
Second, most modern webstores will send you tracking information in the shipping confirmation. Typically, you will see it in an email and also if you log into your webstore account you will see the tracking there in the order record of interest.
Third, if inquiring about your order, include your full name, order number and date. That certainly makes it easier to find.
Fourth, if it says on my contact page that I work during the day and that using the contact system is faster, do not call the number during the work day. Nor call me multiple times in a row during the work day thinking I am going to pick up. I wrote the part about using the contact system, which is right below the phone number, to help you get in contact with me.
Most of us have set up FAQs and/or an Order Info page. Most of your questions can typically be answered there.
My other word of advice is get a free gmail account. Then have your order emails go there instead of AOL and save yourself all the hassle.
Thanks!
wonders if he can resize 3Dprinted dungeon tiles to match his other dungeon tiles…
