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"Totentanz Miniatures Customer Service?" Topic

14 Posts

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820 hits since 8 Jan 2019
©1994-2019 Bill Armintrout
Comments or corrections?

MiniPigs Supporting Member of TMP08 Jan 2019 2:18 p.m. PST

Does it exist? Anyone have any experience with how many months it should take between buying your miniatures and having them sent?

figuresales Inactive Member08 Jan 2019 2:45 p.m. PST

Last order I made (Carlist War figures) was a nightmare. Had to chase the order repeatedly and eventually logged a default with PayPal for a refund.

Wargamorium08 Jan 2019 2:51 p.m. PST

I have had very good service from Totentanz but I do notice that their Facebook has not been updated since last August.

I hope they are still in business as their figures are exceptional.

JARROVIAN Supporting Member of TMP08 Jan 2019 5:45 p.m. PST

I have left several PM's, messages on their facebook page, as well as emails, chasing replacements and omissions from their original modern kickstarter. I've had no replies for months, or any replacements or omissions sent, despite email promises to send them.
I know the owner? was having either personal or health problems at one time, but there is no excuse for nil response or updates.

JARROVIAN Supporting Member of TMP08 Jan 2019 6:00 p.m. PST

On checking the kickstarter it appears several people have still not received their stuff. There have been many complaint messages, without reply, and some people have filed complaint reports to kickstarter.
Totentanz's last reply on kickstarter was made on 18th June 2018, and their blog was last updated May 2018. I'd be glad if anyone could provide concrete information, perhaps one of our Spanish members?, as I don't speak/read Spanish.

cliff091608 Jan 2019 8:21 p.m. PST

The owner had health problems. I placed several orders with him and I had to chase him down through facebook messenger, multiple e-mails etc… I will say that the quality is top notch. I took part in the original kickstart and it had one delay after another. I would hate to see that he is no longer going to produce the figures, those spanish legion infantry are killers.

KevinV08 Jan 2019 10:03 p.m. PST

I too would hate to him stop producing figures. I backed the Kickstarter and received everything and ordered more. I would also like to order more.
The owner is a very nice person to deal with.

JARROVIAN Supporting Member of TMP09 Jan 2019 5:01 a.m. PST

Still disappointed that he can't be bothered to reply, or have someone reply on his behalf, no matter what his problem.
Just blanking all messages is not a good response to customers.
A simple one line explanation would suffice, rather than leaving everyone in limbo.

Jcfrog Supporting Member of TMP09 Jan 2019 7:36 a.m. PST

Not last 3 months, but three orders in past 2 years, always fast no problem.

Buckeye AKA Darryl09 Jan 2019 2:48 p.m. PST

Most likely they have a email distro list, so a simple email to everyone on that list just to explain the reason for delay would go a long way. However, if a one man band and no one else has access to the company email, and the health reasons are super serious…well, I hope that is not the case. I keep waiting for more oddball NATO 86 stuff to come out.

JARROVIAN Supporting Member of TMP10 Jan 2019 6:09 a.m. PST

Buckeye AKA Darryl.
I'd just be happy if they sent people what they owe, rather than producing new stuff.

MiniPigs Supporting Member of TMP10 Jan 2019 1:27 p.m. PST

I hate to say it but it seems every time I order from Spain I get frustrated. Business there seems to operate on a different set of train tracks.

MiniPigs Supporting Member of TMP13 Jan 2019 8:24 a.m. PST

Just sent them another email. I hope I can avoid it but it does look like there is a dispute around the corner.

MiniPigs Supporting Member of TMP14 Feb 2019 10:34 a.m. PST

Still havent gotten my stuff

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