"Totentanz Miniatures Customer Service?" Topic

Does it exist? Anyone have any experience with how many months it should take between buying your miniatures and having them sent?

totentanz-miniatures.com

Last order I made (Carlist War figures) was a nightmare. Had to chase the order repeatedly and eventually logged a default with PayPal for a refund.

I have had very good service from Totentanz but I do notice that their Facebook has not been updated since last August.

I hope they are still in business as their figures are exceptional.

I have left several PM's, messages on their facebook page, as well as emails, chasing replacements and omissions from their original modern kickstarter. I've had no replies for months, or any replacements or omissions sent, despite email promises to send them.
I know the owner? was having either personal or health problems at one time, but there is no excuse for nil response or updates.

On checking the kickstarter it appears several people have still not received their stuff. There have been many complaint messages, without reply, and some people have filed complaint reports to kickstarter.
Totentanz's last reply on kickstarter was made on 18th June 2018, and their blog was last updated May 2018. I'd be glad if anyone could provide concrete information, perhaps one of our Spanish members?, as I don't speak/read Spanish.

The owner had health problems. I placed several orders with him and I had to chase him down through facebook messenger, multiple e-mails etc… I will say that the quality is top notch. I took part in the original kickstart and it had one delay after another. I would hate to see that he is no longer going to produce the figures, those spanish legion infantry are killers.

I too would hate to him stop producing figures. I backed the Kickstarter and received everything and ordered more. I would also like to order more.
The owner is a very nice person to deal with.

Still disappointed that he can't be bothered to reply, or have someone reply on his behalf, no matter what his problem.
Just blanking all messages is not a good response to customers.
A simple one line explanation would suffice, rather than leaving everyone in limbo.

Not last 3 months, but three orders in past 2 years, always fast no problem.

Most likely they have a email distro list, so a simple email to everyone on that list just to explain the reason for delay would go a long way. However, if a one man band and no one else has access to the company email, and the health reasons are super serious…well, I hope that is not the case. I keep waiting for more oddball NATO 86 stuff to come out.

Buckeye AKA Darryl.
I'd just be happy if they sent people what they owe, rather than producing new stuff.

I hate to say it but it seems every time I order from Spain I get frustrated. Business there seems to operate on a different set of train tracks.

Just sent them another email. I hope I can avoid it but it does look like there is a dispute around the corner.

Still havent gotten my stuff

Same here. Ordered on 12/14/2018, contacted them three times. Not even the courtesy of a response. I recently asked for a refund. I'm not holding my breath. All I can say is stay away from them. They take your money and do not fulfill orders.

Hi Condottiere,

Yeah, we ordered about the same time. Im a little depressed about this. I've sent them about 7-8 emails with no response. I am so frustrated, it's like they dont care.

I think it hurts more because I really wanted some of that stuff.