Durando | 26 Sep 2018 10:58 a.m. PST |
Grubby Tanks used to be a reliable company but does anyone know what is happening with them since they acquired redoubt |
bc1745 | 26 Sep 2018 11:24 a.m. PST |
Still trying to sort it out Andy is having a short break at the moment and will then be back too it Chris |
Durando | 27 Sep 2018 1:38 a.m. PST |
Perhaps a news message on his web site might be appropriate! |
MADCozy | 27 Sep 2018 4:44 a.m. PST |
It might be a short break, but I've had an order in since June and not heard a thing. What's going on? |
MADCozy | 27 Sep 2018 4:44 a.m. PST |
P.S. I'm getting a little MAD! |
custosarmorum  | 27 Sep 2018 4:37 p.m. PST |
Hmm, I was hoping to place an order with him for some early war stuff for CoC… but this is not encouraging. |
Razor78 | 01 Oct 2018 5:01 a.m. PST |
Hmmm I have two orders in. If he is taking a break would have been nice to know that…maybe an announcement on his web page. |
wrgmr1 | 01 Oct 2018 11:02 a.m. PST |
Yes, placed an order myself. |
Razor78 | 01 Oct 2018 5:46 p.m. PST |
Got email from him, just returning from vacation. Orders will start showing up soon. |
MADCozy | 31 Oct 2018 2:17 p.m. PST |
Still awaiting my order placed in June. Time to get Trading Standards involved methinks. |
AuvergneWargamer | 10 Jan 2019 8:33 a.m. PST |
Very pleased to report that Andy is posting out orders! Mine in particular was posted yesterday so HURRAH!!! |
95th Division | 11 Jan 2019 6:00 p.m. PST |
Too bad he doesn't respond to emails. |
95th Division | 25 Jan 2019 6:38 a.m. PST |
I heard from Grubby! My order will be filled, so that is good – Redoubt has some nice figures I haven't been able to find elsewhere. |
kalgaloth | 28 Jan 2019 7:22 p.m. PST |
I would avoid Grubby. He's terrible at communication and only responds when Paypal gets involved. Spend your money elsewhere. |
95th Division | 02 Feb 2019 7:49 a.m. PST |
My order arrived on 1 Feb. I'm going to give him the benefit of the doubt and will probably order again – Redoubt has some miniatures I haven't found elsewhere. |
custosarmorum  | 02 Feb 2019 12:27 p.m. PST |
I placed an order for some of his Kelly's Heroes and Britannia vehicles earlier in the week based on the reports he was back in the routine of processing orders… I have my fingers crossed! |
fred2184 | 03 Feb 2019 2:50 p.m. PST |
They were at vapnartak today… So they're still in business atleast.. 😂.. They're known for slow service |
custosarmorum  | 04 Feb 2019 5:30 p.m. PST |
Thanks, fred2184, for letting me know. I am hopeful it won't be too long! |
95th Division | 05 Apr 2019 7:07 a.m. PST |
I placed another order for Redoubt miniatures with Grubby and received the order in a very timely manner. Since I had complained earlier in this thread, I felt it only fair to mention the big improvement in customer service. I will order in more in the future. |
custosarmorum  | 05 Apr 2019 4:56 p.m. PST |
+1 95th Division. I had placed an order for some Kelly's Heroes miniatures and the order was listed as processing for a while. So after about four weeks (it says on the website that orders will be dispatched within 28 days), I contacted Grubby via the website and he responded within a couple of hours. The order had been sent three weeks earlier but I never received it. He was super about replacing the order and was very good at communicating every step of the way. He was also king enough to throw in some extras which was very kind of him. I will be ordering from him again as well! |
rampantlion | 08 Apr 2019 7:00 a.m. PST |
I bought some figs from them back at the beginning of the year and had them in the US in less than 2 weeks. My experience was great. |
95th Division | 22 Jun 2019 8:39 a.m. PST |
Placed another Redoubt order and again had great, quick service. |
suka1945 | 01 Jan 2021 4:51 p.m. PST |
Terrible service. Still waiting on an order placed on March, 2020 |
377CSG | 02 Jan 2021 2:06 a.m. PST |
Still waiting on 3 orders – 2 in Oct 2020 and 1 in Nov 2020. PayPal dispute ongoing. What is strange I had another order in Nov (small boat) that arrived quickly. What is going on? |