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"Has anyone heard from Grubby Tanks Recently" Topic


24 Posts

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2,733 hits since 26 Sep 2018
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Comments or corrections?

Durando26 Sep 2018 10:58 a.m. PST

Grubby Tanks used to be a reliable company but does anyone know what is happening with them since they acquired redoubt

bc174526 Sep 2018 11:24 a.m. PST

Still trying to sort it out
Andy is having a short break at the moment and will then be back too it
Chris

Durando27 Sep 2018 1:38 a.m. PST

Perhaps a news message on his web site might be appropriate!

MADCozy27 Sep 2018 4:44 a.m. PST

It might be a short break, but I've had an order in since June and not heard a thing. What's going on?

MADCozy27 Sep 2018 4:44 a.m. PST

P.S. I'm getting a little MAD!

custosarmorum Supporting Member of TMP27 Sep 2018 4:37 p.m. PST

Hmm, I was hoping to place an order with him for some early war stuff for CoC… but this is not encouraging.

Razor7801 Oct 2018 5:01 a.m. PST

Hmmm I have two orders in. If he is taking a break would have been nice to know that…maybe an announcement on his web page.

wrgmr101 Oct 2018 11:02 a.m. PST

Yes, placed an order myself.

Razor7801 Oct 2018 5:46 p.m. PST

Got email from him, just returning from vacation. Orders will start showing up soon.

MADCozy31 Oct 2018 2:17 p.m. PST

Still awaiting my order placed in June. Time to get Trading Standards involved methinks.

AuvergneWargamer10 Jan 2019 8:33 a.m. PST

Very pleased to report that Andy is posting out orders! Mine in particular was posted yesterday so HURRAH!!!

95th Division11 Jan 2019 6:00 p.m. PST

Too bad he doesn't respond to emails.

95th Division25 Jan 2019 6:38 a.m. PST

I heard from Grubby! My order will be filled, so that is good – Redoubt has some nice figures I haven't been able to find elsewhere.

kalgaloth28 Jan 2019 7:22 p.m. PST

I would avoid Grubby. He's terrible at communication and only responds when Paypal gets involved. Spend your money elsewhere.

95th Division02 Feb 2019 7:49 a.m. PST

My order arrived on 1 Feb. I'm going to give him the benefit of the doubt and will probably order again – Redoubt has some miniatures I haven't found elsewhere.

custosarmorum Supporting Member of TMP02 Feb 2019 12:27 p.m. PST

I placed an order for some of his Kelly's Heroes and Britannia vehicles earlier in the week based on the reports he was back in the routine of processing orders… I have my fingers crossed!

fred218403 Feb 2019 2:50 p.m. PST

They were at vapnartak today… So they're still in business atleast.. 😂.. They're known for slow service

custosarmorum Supporting Member of TMP04 Feb 2019 5:30 p.m. PST

Thanks, fred2184, for letting me know. I am hopeful it won't be too long!

95th Division05 Apr 2019 7:07 a.m. PST

I placed another order for Redoubt miniatures with Grubby and received the order in a very timely manner.

Since I had complained earlier in this thread, I felt it only fair to mention the big improvement in customer service. I will order in more in the future.

custosarmorum Supporting Member of TMP05 Apr 2019 4:56 p.m. PST

+1 95th Division. I had placed an order for some Kelly's Heroes miniatures and the order was listed as processing for a while. So after about four weeks (it says on the website that orders will be dispatched within 28 days), I contacted Grubby via the website and he responded within a couple of hours. The order had been sent three weeks earlier but I never received it. He was super about replacing the order and was very good at communicating every step of the way. He was also king enough to throw in some extras which was very kind of him.

I will be ordering from him again as well!

rampantlion08 Apr 2019 7:00 a.m. PST

I bought some figs from them back at the beginning of the year and had them in the US in less than 2 weeks. My experience was great.

95th Division22 Jun 2019 8:39 a.m. PST

Placed another Redoubt order and again had great, quick service.

suka194501 Jan 2021 4:51 p.m. PST

Terrible service. Still waiting on an order placed on March, 2020

377CSG02 Jan 2021 2:06 a.m. PST

Still waiting on 3 orders – 2 in Oct 2020 and 1 in Nov 2020. PayPal dispute ongoing. What is strange I had another order in Nov (small boat) that arrived quickly. What is going on?

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