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"JTFM "Coming Soon" listing" Topic

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908 hits since 19 May 2018
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28mm Fanatik19 May 2018 11:01 p.m. PST

Really wanted to order the resin 28mm JTFM/Die Waffenkammer German 75mm PaK 40 Crew by Mike Broadbent (Item no. INFDE002) which has been listed as "Coming Soon" for something like three years at least on their website but is not yet available according to the webstore: link

I emailed the company a few times over the past year and they keep saying it will be "available soon," but it never happened and now they stopped responding to my inquiries. If it's not going to be available, just say so.

I hate it when a company lists something as "Coming Soon" for years (with pictures of the figures listed even) and then never make it available.

If a company promises to release something soon, they should follow through. I've given up on it and will probably not order from JTFM again.

Dave Jackson Supporting Member of TMP20 May 2018 4:46 a.m. PST

I agree with you. One-man (or so) companies have a tendency to do that, so they can maintain interest…….but it doesn't really work…… frequently some other issue prevents that item from "Coming soon" and actually arriving. time issues, more frequently money issues…….the sculptor may not have even be paid and therefore hasn't delivered the master……moulding issues (especially if they contract out the moulding…)

and…the predictable result is your decision in the last line….they may have the best product in the hobby, but, if it doesn't get to market and you ruin your reputation in the meantime, what's the point.

Extrabio1947 Supporting Member of TMP20 May 2018 5:51 a.m. PST

The very worst thing any company can do – from a customer satisfaction perspective – is over promise and under deliver. This is true whether the company in question is a one man shop, or Fortune 500.

Personal logo miniMo Supporting Member of TMP20 May 2018 4:39 p.m. PST

That's OK, even if it was available there is usually a 6 month minimum wait time or so for them to ship any product.

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