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"Poor service from Neal at The War Store" Topic

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2,192 hits since 16 May 2018
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katnmoose17 May 2018 6:16 a.m. PST

Entered a complaint with PayPal and Neal said he made the refund but evidently those were just words.
No problem, I have it done

- WARSTORE COM INC, Sunday, May 13, 2018 at 7:38:17 AM

katnmoose17 May 2018 6:17 a.m. PST

Entered a complaint with PayPal and Neal said he made the refund but evidently those were just words.
No problem, I have it done

- WARSTORE COM INC, Sunday, May 13, 2018 at 7:38:17 AM

katnmoose17 May 2018 6:18 a.m. PST

Entered a complaint with PayPal and Neal said he made the refund but evidently those were just words.
No problem, I have it done

- WARSTORE COM INC, Sunday, May 13, 2018 at 7:38:17 AM

darthfozzywig Supporting Member of TMP17 May 2018 6:57 a.m. PST

No context. No details. Not to mention Neal's outstanding reputation.

Daithi the Black17 May 2018 7:02 a.m. PST

I've had only one problem with Neal since he started. He made it right as soon as he could. I am sorry you are having a problem with him.

Personal logo PrivateSnafu Supporting Member of TMP17 May 2018 7:28 a.m. PST

Call him, that's unfair. He will make it right.

You got your attention now go do the right thing.

martin goddard Sponsoring Member of TMP17 May 2018 7:41 a.m. PST

This Neal character sounds like a real villain. He has flat refused to return the monies and been very rude to Mr Squirrel too.

Mr Squirrel needs to attempt a "sort out" before all this anger messaging. Is it likely that Neal has stolen this money and has no intention of being reasonable? Should Neil now be known as a very poor trader who does not keep his word.

If Mr Squirrel wants to bring his anger to a public forum then he should declare who he is and what the history is. If his cause is just, then he will get the moral condemnation of Neal that he clearly wants.

Otherwise it is just angry words x 3. Possibly it could have been cleared up by being reasonable ???

It looks like temper has got the better of good sense??

Gone Fishing17 May 2018 8:00 a.m. PST

A garbled message about a respected trader from an infrequent poster. Not real tough, this one.

I've always had excellent service from Neil, and certainly side with him until more coherent evidence is given.

Joes Shop Supporting Member of TMP17 May 2018 8:04 a.m. PST


Personal logo Stosstruppen Supporting Member of TMP17 May 2018 8:30 a.m. PST

My dealings, whether large or small with The Warstore have always been great.

surdu2005 Sponsoring Member of TMP17 May 2018 8:41 a.m. PST

My experience with the War Store has always been positive.

Ferd4523117 May 2018 8:53 a.m. PST

I echo every positive thing that has been said about Neal (and his staff). H

Personal logo 7th Va Cavalry Supporting Member of TMP17 May 2018 9:28 a.m. PST

NEVER had a problem with The WarStore… Wish I could say the same about some other dealers.

katnmoose17 May 2018 9:34 a.m. PST

Interesting that a complaint is not valid if the poster hasn't make the requisite number of posts to be considered valid and worthy. Not "angry" but not willing to be ignored. I've called Neal twice to resolve the order without satisfaction being received. When a vendor says he has made the refund and days layer it still hasn't been received thats the doing of the vendor

John Leahy17 May 2018 9:42 a.m. PST

Not necessarily. My wife is a banker. It takes up to 7 business days (maybe more depending on bank) to receive a refund thru a check or Credit card. Paypal is different.

Neal is an upstanding gent. He will make it right.



Randall17 May 2018 10:04 a.m. PST

To add to John's point above, PayPal states that refunds may take up to 30 days.

Refunds to credit or debit cards can take up to 30 days depending on the card company involved.

The above quote is from PayPal's site, here: link

Cooldude17 May 2018 10:48 a.m. PST

Nothing but positive experience with the warstore here. Refunds take time and it's generally the bank or PayPal's issue, not the vendor. Not sure when your original message was sent but it's also worth noting he replied at 7:38 on a Sunday morning. I'd say that's pretty good customer service. I'm not saying your complaint isn't valid, just that you may be upset with the wrong person in this case. Hope it all gets resolved soon for you.

Justin Penwith17 May 2018 10:56 a.m. PST

Will we also hear from you a mea culpa for dragging Neal's reputation when it does, in fact, turn out to not be his (or an employee of his) fault you did not have your refund immediately?

I have only known Neal to ever be responsive and quick to resolve situations that a customer was unhappy with, for which they had a valid reason to be so…and even times when their reason was not all that valid.

katnmoose17 May 2018 10:57 a.m. PST

Checked with tne bank this morning before posting and the banker said nothing showed up. The banker/agent asked all the questions that inquiring minds here want to know and assured me they would take care of it.
Not the first time I bought from Neal but will spend my money else where next time.

hocklermp517 May 2018 11:25 a.m. PST

Any issues I've had with the Warstore have been dealt with to my complete satisfaction ASAP.

panzerCDR Supporting Member of TMP17 May 2018 11:27 a.m. PST

I have had excellent service from the Warstore over the past few years (maybe a decade's worth of transactions). Minor problems with orders were resolved (more than once significantly in my favor). I would order from them in the future without hesitation. In fact, I may just order today to salve my decaying self esteem. . .

katnmoose17 May 2018 12:06 p.m. PST

Being resolved thanks to Wells Fargo Bank. NO MEA CULPA FROM ME, THANKS. Poor communication has lead to this and it wasn't on my part for lack of trying. I ordered from The Wzr Store necause tbey carry a lot of thi gs I'm interezted in but lack of service and poor communication will kill any deal. Ya'll enjoy chewing on uour opinions.

brave face17 May 2018 12:21 p.m. PST

I haven't had any recent dealings with Neal but I have in the past purchased from the Warstore and several times and have always received sterling service.

I also made at least one successful trade with him on Bartertown back before he had the Warstore.

He's tops in my book!


McKinstry Fezian17 May 2018 12:33 p.m. PST

I have been ordering from Warstore for what has to be a decade or better and never had a problem.

LtJBSz Supporting Member of TMP17 May 2018 1:13 p.m. PST

Never had a problem with the Warstore always prompt and accurate service.

Cacique Caribe Inactive Member17 May 2018 1:55 p.m. PST

What!?!? I've never had anything but exceptional service from them.


LAP195417 May 2018 3:03 p.m. PST

Neal and the Warstore has been an excellent Merchant. Have bought from them for years. Top Notch in my book, and this complaint is taken for what it is….!

cosmicbank17 May 2018 3:42 p.m. PST

big fan of Neal also

khanscom17 May 2018 4:12 p.m. PST

I've only ordered a couple of times, but have only experienced exceptional service.

bruntonboy17 May 2018 5:22 p.m. PST

Looks like Mr katemoose has just facilitated a huge amount of positive vibes for the warstore and Neal. I've never dealt with him/them but I would be more than happy to do so in the future now having had the opportunity to read so many consistent glowing testimonials.

abelp0117 May 2018 5:22 p.m. PST

I've been ordering from Neal since 2002 and have had nothing but excellent service.

d effinger17 May 2018 5:25 p.m. PST

You posted it 3 times? Do you think that helps? Listen to the guys above. Call Neal. Its really hard to find something that he can't fix. Did you even read the PayPal refund policy?


Syrinx017 May 2018 6:54 p.m. PST

Sorry you had a problem but definitely not normal experience for the Warstore. I have been buying from Neal since the early 2000's as well. Pretty rare to have a problem with an order to begin with but he always resolved issues within a reasonable amount of time.

Marc33594 Supporting Member of TMP18 May 2018 3:23 a.m. PST

Only outstanding service from the Warstore and Neal. I recommend without reservation. I took advantage of a Christmas sale on Flames of War blisters a few years back, and they were unable to procure some of the Italians I wanted (the sale was NOT limited to items in stock). They promptly shipped the items they had and could get and gave me the option to cancel the rest of the order or wait until Battle Front produced more Italians. I opted to wait. They gave me an update as time stretched. Bottom line was several months later, long after the sale, the Italians finally back in stock with distributors and the Warstore shipped out the rest of my order, charging me the sale prices, and an apology from Neal was thrown in! This for something far beyond their control!

Mars Miniatures18 May 2018 5:54 a.m. PST

Never had a problem with Neal and the Warstore.
They are good people!

Justin Penwith18 May 2018 7:51 a.m. PST

Well, regardless of the unforgiving and impatient natures of others, I will be ordering at least two of the large Adeptus Titanicus boxes from him, as well as all of the other releases for that game.

Personal logo javelin98 Supporting Member of TMP18 May 2018 8:21 a.m. PST

"Being resolved thanks to Wells Fargo Bank. NO MEA CULPA FROM ME, THANKS. Poor communication has lead to this and it wasn't on my part for lack of trying. I ordered from The Wzr Store necause tbey carry a lot of thi gs I'm interezted in but lack of service and poor communication will kill any deal. Ya'll enjoy chewing on uour opinions."

Speaking of poor communications…

dapeters18 May 2018 9:19 a.m. PST

I just miss their bitz business.

jsmcc9119 May 2018 6:12 p.m. PST

Been ordering from Neal from the beginning. Never one issue. Sounds more like someone impatient.

4DJones20 May 2018 12:56 a.m. PST

"No publicity is bad publicity" comes to mind.

Centurio Prime21 May 2018 3:42 a.m. PST

OP please revisit this thread once you get your money back.

Dashetal21 May 2018 4:25 a.m. PST

I wonder if Neal is also responsible for all my unpainted lead?

If he would just not send my stuff so fast and complete my orders, I would be all caught up on my painting!

Yup, that's the ticket tell my wife its all his fault, I have all that clutter!

MarkAMorin Supporting Member of TMP21 May 2018 7:46 p.m. PST

Neal and the WarStore have always been great for me.

Joes Shop Supporting Member of TMP22 May 2018 5:32 a.m. PST

CP: +1

Baranovich24 May 2018 12:25 p.m. PST

This is all news to me. I've been ordering stuff from Neal since my gosh, at least the early 2000s. Must have placed twenty or more orders with him during that time and I never once had a problem with accuracy of orders, process of payments, shipment or with being informed about back-ordered items.


As has been already articulated above in other posts, refunds do not happen instantly. From the moment you initiate one it takes a number of business days, even a few weeks before a refund can be fully processed. I HIGHLY, HIGHLY doubt this was a case of Neal being negligent or not caring about processing your refund.

I would suggest calming down a little and take a step back from the instant gratification syndrome that our cell phones and other technology has rotted our brains with. Our attention spans have literally been short-circuited thanks to technology and I think this is a perfect example of that.

TheWarStoreSweetie25 May 2018 2:28 p.m. PST

I am just now seeing this thread. We run 2 businesses, The Warstore and the family farm. It is flower season, so I am working 12 hour days as is Neal.

@katenmoose -- I am sorry you had an issue. We take great pride in our customer service. We are always available by phone and by email. Sometimes email takes just a bit longer. Without further details, such as an order number, it is very difficult for me to research your order and figure out what happened and why. I do know that our bank recently switched merchant processors and some Paypal refunds got trashed in the transition. We thought we caught them all, but I guess not. I am truly sorry you had an issue. We strive to offer the best customer service we can. If you would like, please contact me off the board at with your order details so I can figure out what happened. Again, I am very sorry you had an issue.

Thanks to everyone else for the positive vibes. We hope to see everyone at Historicon.

Capt Flash26 May 2018 5:48 a.m. PST

The one time I had a problem with an order from The Warstore, it was a manufacturer error. Sent email- received full value of funds plus told to keep the mis-packed pieces.

Personal logo J Womack 94 Supporting Member of TMP Inactive Member30 May 2018 10:05 a.m. PST

Count me in a s a pro-War Store / Neal buyer. I just ordered from him a week ago. I'm not a frequent buyer, but I have never had any problems and everything has always shipped promptly.

Magyar redemption30 May 2018 4:25 p.m. PST

Ordered some Perry metal Nappy's which meant the order had to be split and some had to be backordered. Good communication, the goods that were in stock arrived swiftly, and the remainder coming as I ordered.

Good prices and good service.


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