| Worgaimz | 17 Nov 2017 4:48 a.m. PST |
Does anyone know if "Doms Decals" is still up and running? I am not normally one to complain but I make an exception in this case! I placed a small order with the above on the 27th of July and am still waiting!!
I sent an email on the 27th of September, chasing up my order, no reply. I sent another on the 28th of October, requesting my goods or a refund. Again nothing.
I know he has a reputation for a slow turnaround but almost 4 months is far too long, and not replying to emails is not on.
Any help on this would be appreciated.
Cheers |
| mysteron | 17 Nov 2017 5:28 a.m. PST |
There is another thread on this subject further down the page . I think is around 8th November. I have just bumped it for you. I must admit it has put me off ordering any until Dom can catch himself up . |
| Sydney Gamer | 17 Nov 2017 7:14 a.m. PST |
He apologised for short delay when I ordered a year ago and it came fairly promptly after that. |
| Worgaimz | 17 Nov 2017 8:38 a.m. PST |
Thanks Mysteron, I managed to miss that post somehow. Looks like I am not alone but I must admit I've about given up on my order. Can't get my head around how someone can continually offer poor service but continue to take orders. Ah well, it must just be me!!
Cheers |
| Murvihill | 17 Nov 2017 10:44 a.m. PST |
I remember when you sent in an order (through the mail) and they had THREE MONTHS to reply. IIRC if they didn't have the product by then they could send you a postcard and extend the order for another three months. Sometimes I wonder at how much the internet has affected our lives. |
| Renny Borthwick | 28 Apr 2018 3:59 a.m. PST |
I don't use Doms Decals any more (not since waiting months for my last order). I use Flight Deck Decals 2400 in the US instead – he does a great range of 1/600 aircraft stuff and my order was received (via airmail) in less than a week. flightdeckdecals2400.com |
| deephorse | 28 Apr 2018 4:24 a.m. PST |
I still see his banner advert here from time to time. So is he paying for that or in arrears, like he is with his customers? Shame really. |
| mysteron | 30 Apr 2018 5:51 a.m. PST |
He hasn't responded to any of my E mails to say that he is still up and running. Personally I would refrain from placing any orders until someone can clearly give us some evidence that he is up and running.
I really do hope that he will eventually sort this situation out as he has very useful range and in the past he has been brilliant to do business with. He has also been a helpful member of the community on here as well.
I wish him well. |
| Blackhorse MP | 09 May 2018 3:11 p.m. PST |
I wouldn't order anything from him now. I'm still awaiting an order from August of 2017. He even responded to one of my emails and said that my stuff was on the top of his pile and would ship shortly. That was months ago. His credibility is shot. |
experiments with using recessed bases for figures with cast-on bases.
