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"Sgt Major Miniatures - Is anyone home?" Topic

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1,800 hits since 16 Jun 2017
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Personal logo PrivateSnafu Supporting Member of TMP17 Jun 2017 8:36 a.m. PST

Has anyone ordered and received anything from Sgt Major Miniatures recently?

I wanted to order something and had a question out to them.

I created an account and received what I assume is an automated reply.

I sent them an email with a question a few days ago and have heard no reply. They even seem to invite contact in their 'about us' section.

I even called the phone number this morning to receive a message that the user never set up their voicemail.

Anyone know anything? Are they on vacation, health problems, out of business?

Personal logo Editor in Chief Bill The Editor of TMP Fezian17 Jun 2017 9:32 a.m. PST

I cancelled their advertising for non-payment. Haven't been able to reach them since 2015. frown

Personal logo Stosstruppen Supporting Member of TMP17 Jun 2017 9:34 a.m. PST

He was trying to sell everything so not sure if he would be selling any figures

TheKing30 Supporting Member of TMP17 Jun 2017 10:20 a.m. PST

I thought that Andy was sick for a while. I don't know his current situation. I hope he's OK.

FABET01 Supporting Member of TMP17 Jun 2017 10:21 a.m. PST

Andy announced last month he was shutting down and looking to sell all his molds.

shaun from s and s models Supporting Member of TMP17 Jun 2017 11:21 a.m. PST

yes he is stopping selling and seeling up all models and moulds

alex75717 Jun 2017 12:53 p.m. PST

Man, I just placed an order with him three days ago. I wish I had seen this sooner.

BTCTerrainman Supporting Member of TMP17 Jun 2017 3:29 p.m. PST

Alex, I just met with him Tuesday night while in his area for work. He is working the equivalent of 2 full time jobs right now, so I am sure he is swamped.

Yes he is working on selling the business as others have mentioned. I also have an order in with him that he is planning on filling.

I will let him know about your inquiry so he will check on your message.

Atomic Floozy17 Jun 2017 7:59 p.m. PST

Hey, I have an order pending with him as well…. & lots of unanswered emails, facebook messages, & unreturned phone calls.

goragrad17 Jun 2017 8:12 p.m. PST

Was thinking of an order myself.

He did state in his post announcing the sale that he would continue to fill orders until the lines sold.

Personal logo PrivateSnafu Supporting Member of TMP17 Jun 2017 8:31 p.m. PST

Thanks for the information folks! I'll keep trying. In the meantime does anyone know how tall the 28mm dwarves are foot (ground) to eye?

alex75718 Jun 2017 4:07 a.m. PST

@BTC – Thanks for the Info. I empathize with him and hope everything works out. But if he is not filling orders he really needs to turn the shopping cart off on the website.

FABET01 Supporting Member of TMP18 Jun 2017 5:12 a.m. PST

@Private Snafu – The dwarves are about 23mm ground to eye.

Dashetal18 Jun 2017 10:12 a.m. PST

I too have an order with him since early April. It was agreed he would bring it to Historicon but I have seen he's trying to sell off everything. I was concerned so I tried to reach him. He hasn't answered any calls made at various times during the last 3 weeks. Several messages were left on his site 3 weeks ago but so far no responses. So I guess this will be a mystery to see if the order comes to Historicon.

Personal logo PrivateSnafu Supporting Member of TMP18 Jun 2017 3:50 p.m. PST

Thanks FABET01!

HANS GRUBER20 Jun 2017 5:59 a.m. PST

It's unfortunate how these things happen. I understand many wargame companies are one man operations, but it would be nice if they demonstrated a little bit more professionalism (and thoughtfulness).

Personal logo Editor in Chief Bill The Editor of TMP Fezian20 Jun 2017 11:31 a.m. PST

I hope he finally pays his past-due advertising bill. frown

Khusrau21 Jun 2017 12:43 p.m. PST

I just hope the moulds don't disappear. I was looking to add more of the ex Venetia Ottomans to my collection, but the import costs etc to the UK are off-putting.

HANS GRUBER22 Jun 2017 4:42 a.m. PST

I like some of their 15mm dark age and medieval figures. These used to be owned by QRF. I guess I will have to use Essex for the foreseeable future.

Master Caster Sponsoring Member of TMP24 Jun 2017 5:53 a.m. PST

I'm not piling on here,,,,just the opposite. Andy has been a good friend for years and it was well known he had experienced some very serious health problems a few years ago which he was eventually able to overcome. This new series of no contact which several of you have reported here on TMP has been generated by a divorce which has prevented Andy from access to his work and product creation, molds etc, as I understand it. He may not even have access to previous avenues of communication such as phone and/or computer.
I don't particularly want to start a dust up with Mr. Editor over this, but something needs to be said on Andy's behalf regarding his Seargeant Major's TMP ad account. Last year at Historicon 2016, Andy and I spoke specifically about this and he related to me he had made repeated attempts to contact the TMP editor about his ad and banners for several months with no response. (Us vendors do talk with each other about advertising problems, ideas and alternate methods at times.) All of Andy's attempts at changing his TMP ad presence and banners via email and phone messages went unanswered. But the bills kept coming anyway according to Andy. This is a same scenario situation I personally went thru with Mr. Editor myself with my own ads and banners, so I am siding very heavily with Andy's predicament in this regard. I too experienced months off being able to contact Mr. Editor in order to make changes and deletions to my own ads. I was eventually successful in getting thru but only after a very long time of frustration, non-communication with Mr. Editor, and inaction in order to make changes. (Vendors cannot make direct banner, ad and frequency changes to our advertising sections. These must be confirmed and done by TMP personal. And I have read of similar narratives from other advertisers in these TMP changes.). In short, if I desired to cancel, alter or change my own ads and banners with any advertiser and was I unable to do so and experienced months of being unable to even communicate with that advertiser I wouldn't pay either.
Finally, Andy made several announcements here in the pages of TMP that he was in the process of selling off his product and mold production lines so I don't think it wise for anyone to expect to make successful ordering attempts under the circumstances. I would advise NOT sending money for items unless you have a direct avenue of ommunication with Andy that he is able to comply with your order. If you paid money for orders months ago and have not received product or have been unable to communicate effectively with Andy over the matter you are certainly in your rights to mail a request for rebate or repayment. I simply cannot believe that Andy is purposely accepting money with no plan or intent to follow thru with completing the order(s) and I'm pretty sure that right now he is unable to do just that. Until I learn otherwise, or until Andy is once more able to communicate about all this himself I'm going to give him the benefit of the doubt and ask you all to do the same as best you can.
Toby Barrett
Thoroughbred Figures

HANS GRUBER26 Jun 2017 5:16 a.m. PST

Unfortunately the Sgt Major website is still up, and it appears able to accept new orders. I am glad I happened upon this thread.

HobbySean Inactive Member07 Aug 2017 8:33 a.m. PST

I am very sorry to hear about of all this. I have quite a few Sgt Major Classic Indians and recently made an order (Order number: SGMM1872 Order Date: 7/29/2017) for more before seeing this post. Does anyone know if Andy will be able to honor this order? If it makes things any easier, I am local to Fredericksburg VA (in Stafford VA) and can meet for an in-person pick-up. If Andy is not in a position to honor the order, does anyone know how I can go about getting a refund? I am really hoping that someone on this discussion can help me out (Master Caster? BCTTerrainman?). I really just want the miniatures I ordered and DO NOT want to "pile-on" Andy's troubles with PayPal dispute or anything of the like. Please help out if you can…thanks.



Master Caster Sponsoring Member of TMP11 Aug 2017 4:44 a.m. PST

Sorry, I have no new contact info for Andy and I did not see him at Historicon when I went there for the first day. Last I knew he was still located in Fredericksburg, VA.

HobbySean Inactive Member11 Aug 2017 7:29 a.m. PST

Master Caster,

Thanks for the update. Guess I will give it a few more days / emails then turn it over to PayPal. Its a shame. I really like the figures.

Personal logo BrigadeGames Sponsoring Member of TMP14 Aug 2017 12:35 p.m. PST

I saw and spoke to Andy at Historicon.

Andy was in the process of selling SMM due to a change in his personal life and that situation made it impossible to do anything with SMM. He was also moving the Monday after the show. He was hoping to have the business sold quickly.

HobbySean Inactive Member25 Aug 2017 8:23 a.m. PST

Full refund received through PayPal for the order discussed above after a dispute email was submitted.

Website has been updated to read: "Sgt Major Miniatures is currently closed, and up for sale. Please contact for further details if you arte interested in purchasing the business."

Sorry to see these miniatures fade away…

jeeves22 Nov 2017 5:59 a.m. PST

I wish someone would buy the moulds soon. I want Norse Irish.

Tom D122 Nov 2017 7:34 a.m. PST

I sent them an e-mail re purchasing the business but got no response.

wargamingUSA Supporting Member of TMP22 Nov 2017 3:35 p.m. PST

Can confirm that everything SGMM is currently in storage and Andy is not processing any new orders, he is looking for interest/offers on the business, and he has turned down at least one firm offer because it was not an offer he felt represented fair-value.

Some personal input: Andy is a decent guy dealing with an unfortunate situation.

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