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"Problems with Studio Bergstrom shopping cart" Topic

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474 hits since 6 Jun 2017
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Fergo11306 Jun 2017 4:27 a.m. PST

Is anyone else having problems with the new Studio Bergstrom website checkout process?

When I'm going through the shopping cart process and attempt to estimate shipping to Australia, I get a "Warning: No Shipping options are available. Please contact us for assistance!" message at the top of the cart. I am then unable to complete my order.

Three times now over the past month I have left messages via the "contact us for assistance" link but have had no response.

I just wonder if that link is broken and Andrew Bergstrom isn't receiving the message. Or is it just me and I'm a complete goose? ;)

Has anyone else had any similar experience?

stumer06 Jun 2017 5:34 a.m. PST

Sadly, the permissions to send or forward emails from the server I have for the website have not been working, and my webmaster has not been able to fix it. I haven't seen any emails or messages through the website for that reason. Please send me an email to: stumer (at) verizon (dot) net.

The other problem I have been dealing with is that the USPS system isn't perfect, and they are the ones providing postage rates, some which are way more than they should be, and I will always discount them to the best rate I can get. The cart system sends a request to "Capture" the payment calculated, and I always manually correct them and capture the correct amount, even when the P&H is pushed up a bit to Priority Mail. However, one other bug is that they don't always recognize an International address, and I have had similar problems in Australia, France, Spain, Germany, and a few other countries.

I can always respond to an order by email, but the new catalog pages help me keep orders and inventory straight, which is why I appreciate customers using it whenever possible.

Thanks for the heads up, and I'm sorry you had difficulties ordering.


Fergo11308 Jun 2017 5:41 a.m. PST

Thanks 'Drew.

I've sent you an email about this. Thanks for getting back to me so quickly.


Eclipsing Binaries11 Jun 2017 5:17 a.m. PST

I placed an order to Scotland (UK) and it all seemed to go through fine.

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