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"Received order from Tinygames Co. today!!" Topic

11 Posts

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846 hits since 11 Apr 2017
©1994-2018 Bill Armintrout
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Gravefiller11 Apr 2017 12:56 p.m. PST

In case you have not read all the posts under my initial complaint about customer service from Richard at Tinygames Co., you would not know that today my order has arrived.

As such I would like to apologize to Richard for my initial post concerning customer service.

And for the record, these mats are fantastic!

Andrew Preziosi Supporting Member of TMP11 Apr 2017 1:14 p.m. PST

thumbs up

Good job, Gravefiller!

Puddinhead Johnson11 Apr 2017 1:44 p.m. PST

I think that I had been lied to and deceived as to the delivery time for this order, as well as it being lost somehow in the mail.

You should also apologize for accusing him of lying to you.

Who asked this joker11 Apr 2017 1:48 p.m. PST

WTG Gravefiller!

Doctor X11 Apr 2017 2:25 p.m. PST

You should also apologize for accusing him of lying to you.

Maybe you apologize for not reading past the first sentence of the this thread.

Since you also must have read the original post, you know that the customer asked multiple times for the tracking number and over a period of months none were given.

Given the past less than stellar commercial track record of the majority of game mat companies combined with the fact that no product had been received or tracking number provided over a more than adequate waiting period, common sense would indicate that nothing has been sent.

I'm betting that the ship date on the parcel didn't match up with the "promise" dates provided to the customer. It appear this vendor was very behind on production as alluded to online.

Hopefully the lesson learned here is for the vendor to provide better and more frequent communication and tracking numbers when an order ships. Also, be honest to your customers that you are behind. They will be more understanding than if they get an email every few months saying their order shipped when it hadn't. Finally, don't threaten customers when you are in the wrong.

At the end of the day the customer eventually received the product, paid the vendor, apologized for throwing this out in public, and endorsed the product.

Carry on.

Joes Shop Supporting Member of TMP11 Apr 2017 3:56 p.m. PST

Doctor X: +1. My thoughts exactly.

Cyrus the Great11 Apr 2017 4:16 p.m. PST

Doctor X +2.

Personal logo Ivan DBA Supporting Member of TMP11 Apr 2017 5:15 p.m. PST

Doctor X + 3.

I had a similar experience with another manufacturer recently. After a few responses to the effect of "we'll look into this," and a suggestion that the order was lost in the mail, they started ignoring my messages, all of which were polite inquiries about the status and when my items would ship. I gave them the benefit of the doubt, because I've bought from them before, and they are a reputable company.

Finally, after months went by, I saw that while they weren't bothering to fill my order, or even respond to my emails, they were continuing to advertise sales. At that, point, I lost it, and sent them a rather harsh email, in which I called scammers.

Funnily enough, that email got a response, and my stuff was shipped and arrived a week later. With some nice freebies, I might add. And feeling bad, I then apologized for my harsh words.

But I won't give them an "atta boy" by praising their service, because it was only after I got irate that they took action.

Tinywargames Sponsoring Member of TMP12 Apr 2017 4:45 a.m. PST

Hello. Richard here from, Sorry for any problems with postage, we are a young company and are still learning stuff and trying to improve in all areas. Please dont let this experience cloud your view of us, we are setting up a new postal service and infrastructure, taking on more staff to handle overseas orders. We have sent the customer a free gift as a way of an apology and offered 10% off any future orders, we handle it badly and have learned from it. Again please accept our apology! Regards Richard

Jcfrog Supporting Member of TMP12 Apr 2017 6:51 a.m. PST

Lucky you, stil waiting…

Warlord12 Apr 2017 8:09 a.m. PST

There are lessons to be learned from both sides.

I also agree with Doctor X but did not say anything about it so glad he expressed his thoughts. It is best to be very honest with your customers, a lot of vendors do try to hide that they are having problems and think that not communicating it hides this fact when in fact it just makes it all the more obvious and frustrating and runs customers away.

it is a big plus in my book to admit that you have made a mistake and learn from it.

Good job to the both of you and I hope it all works out.


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