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"Why offer a choice Black Tree Designs?" Topic


8 Posts

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960 hits since 8 Mar 2017
©1994-2017 Bill Armintrout
Comments or corrections?

D A THB08 Mar 2017 4:53 p.m. PST

Why do they offer a packet of four figures with eight variations possible, but when you order two packs they send you two poses each of four figures?

This happened to an order of AZW British figures I received today and also with a pack of Zulu leaders from an earlier order. I'd like to have the alternative figures but there is no way of ordering them with any certainty.

Better to split the pack into two packs with different stock numbers.

Other than that I am pleased with the speedy delivery of my order.

Personal logo Jeff Ewing Supporting Member of TMP08 Mar 2017 5:23 p.m. PST

US or UK? And did you ask? I've found them (US) very accommodating about the figures in a pack.

Warlord08 Mar 2017 6:04 p.m. PST

They are very nice guys to deal with, give them a call and I bet they will set you up!

I have had nothing but good experience with them.

Warlord

D A THB08 Mar 2017 8:57 p.m. PST

I've had nothing but good experiences with them.

I am just wondering out loud why they offer 8 poses and then send you 2 each of 4 of them.

UK website but sometimes they seem to come from the US.

I am in New Zealand so won't be phoning them. I should have enough figures to complete my Armies so its a missed opportunity.

Zargon Inactive Member09 Mar 2017 2:35 a.m. PST

Yes I asked and they did exactly that, I'm pleased to say they try hard to be accommodating, my only wish is they'd start expanding ranges and new periods, I'd buy from them any day, some of the best and easiest figures to paint IMO out there. (You always can see what is what detail wise) heck they'd be in the money if they did their ranges in that bones plastic too.

YogiBearMinis Supporting Member of TMP09 Mar 2017 5:28 a.m. PST

I have ordered from them (US) about a dozen times in last six-seven years and have always received great service. I special-ordered a few times also.

leidang09 Mar 2017 8:55 a.m. PST

My guess is that they package based on their mold layouts which were probably made when they only had 4 different poses available. Then when they added the additional 4 poses they again made a production mold for them with the quantity doubled up.

D A THB09 Mar 2017 4:33 p.m. PST

Okay thanks leidang you are on topic thanks.

I think they need to separate the eight figures into two separate packs so you can order the figures you want without any hassle.

Just to be clear I have been ordering Black Tree Design figures since 2004 or earlier. I have never had any issues with missing orders or wrong figures delivered. My collection has many WW2 Americans, Germans and Russians. I love all of the figures which are a pleasure to paint. I also own quite a few of the Dr Who range but have only painted Daleks. My Robin Hood collection has many of their Medieval figures in them and I also own Celts and Romans but have only painted something like 25 Celts.

Its just this ordering issue that bothers me.

link

I think that they have now split the Chiefs pack into two.

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