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"19th Century Miniatures (Old Glory 15s)" Topic


13 Posts

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709 hits since 1 Mar 2017
©1994-2017 Bill Armintrout
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jfishm198101 Mar 2017 3:55 p.m. PST

Hey everyone,

I placed an order for some Old Glory 15s back at the end of January. It still hasn't arrived, and even after sending the company a few emails, have heard nothing about my order. This is pretty unusual, as Steve is usually very good about getting in touch with me, and it's almost never a full month for an order.

Has anyone had the same experience recently? Has anyone heard from them?

J

79thPA Supporting Member of TMP01 Mar 2017 6:29 p.m. PST

Based on the comments of others, I thought they always took one to two months to deliver.

jurgenation Supporting Member of TMP01 Mar 2017 6:35 p.m. PST

Yeah I always wait 4-6 weeks..but always get here.

goragrad01 Mar 2017 9:33 p.m. PST

Well, I have been waiting for a shipping refund for almost three. An email and a message left on the answering machine not withstanding.

A couple of emails before the order shipped were missed as well.

The order did get to me in about three weeks.

TimeCast Sponsoring Member of TMP02 Mar 2017 2:05 a.m. PST

Hi folks

Steve from 19th Century Miniatures has been away on his annual vacation (he always holidays in Feb to go somewhere warm like me he is of an age to feel the cold).

His son Andrew is running the show but he has been suffering with flu for a week or so (he sounded very poorly when we spoke to him on Tuesday).

As a result production and admin etc has slowed down. We are waiting for an order which should have been here a week agon, but these things happen a combination of circumstances including limited staff and an unexpected illness.

I'm sure things will be sorted out as soon as they get back to normal.

Barrie
TimeCast

jfishm198102 Mar 2017 4:43 a.m. PST

Barrie,

Thanks so much for this information. I figured something had to be wrong- I've been ordering from 19th century miniatures for about 10 years now. They've never not (double negative!!!!!) emailed me back.

Thanks again,

J

corona66 Supporting Member of TMP02 Mar 2017 5:35 a.m. PST

Yes, something had to be wrong since their service has always been excellent.

Jcfrog Supporting Member of TMP02 Mar 2017 5:47 a.m. PST

Put one in December cause of discount, all went nice and well. The lead pile had another layer.

Larry R Supporting Member of TMP02 Mar 2017 8:05 a.m. PST

I don't understand companies with websites that can't put a banner up like "I'm on vacation so your order might take longer". So simple to do.

The Man With Two Bryans02 Mar 2017 10:21 a.m. PST

I don't understand companies with websites that can't put a banner up like "I'm on vacation so your order might take longer". So simple to do.

So easy to say the workshop is unattended for a few weeks, please burgle us. Not something to which an insurer takes kindly.

firebase201202 Mar 2017 12:28 p.m. PST

I get mine from Timecast in the UK. Fantastic company with very fast service and great comms. Highly recommended.

Mark4613 Mar 2017 11:34 a.m. PST

I ordered from OG15s January 30 and my package is finally out for delivery. I called and actually talked to someone who mentioned flu and thought my package left 3 weeks ago. The company ignored emails, voicemails, and if they had not answered my last call, would have gotten their $$ pulled by PayPal. Terribly unprofessional.

I doubt I will do business with them again. How hard is it to update your customers with an email reply? I just recently got into Napoleonics, so that's what, $5 USDK of future miniature purchasing they lose out on?

Nick Pasha16 Mar 2017 12:30 p.m. PST

I had a similar situation. I called and found out that they manufacture as orders come in. They don't stock. As orders stack up, there is always delay. Also they have to replace the molds at times. In my experience it takes longer to send out 28mm figures, than 15mm figures.

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