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"I received a hand written apology . . . " Topic

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1,302 hits since 24 Feb 2017
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Crazyivanov24 Feb 2017 6:34 a.m. PST

. . . from Black Tree/Harlequin.

Specifically because one of my orders was difficult to fill and thus was sent late and incomplete. But the hand written apology in the package with info that another package was coming with the other two Minotaur.

This company is now officially better than Games Workshop, Disney/Marvel, Disney/Star Wars, and Hasbro.

Gone Fishing Supporting Member of TMP24 Feb 2017 7:12 a.m. PST

That is incredibly impressive, especially in this day and age. Very well done, BTD!

cloudcaptain24 Feb 2017 7:49 a.m. PST

Very classy indeed!

Personal logo Landorl Supporting Member of TMP24 Feb 2017 7:57 a.m. PST

I love to see that kind of customer service!

pzivh43 Supporting Member of TMP24 Feb 2017 9:26 a.m. PST

I have made several orders from them over the past 3 months or so. Always very quick. One time they were out of stock on a pack, they wrote a note letting me know in the package they sent, and the tardy pack was sent no more than a week later. Their sales are great, too!

Brian Smaller24 Feb 2017 11:00 a.m. PST

I think that BTD have worked hard to overcome the bad image they had years ago. When I first ordered frim them a couple of years back I was nervous having read so many horror stories. Had nothing but great service from them though – an example was when I ordered a mass of Zulus and had a few less shields than I needed. They sent me not only a bag of shields but another dozen figures as well – after all, you can never have enough Zulus.

Personal logo Coyotepunc and Hatshepsuut Supporting Member of TMP24 Feb 2017 11:08 a.m. PST

My most recent order from BTD was late as well… he replied to my email query, and included a handwritten apology note. I had asked for some shield substitutions as well, which were done perfectly, exactly as requested.

Mike Target24 Feb 2017 2:23 p.m. PST

Ive been waiting for an order a lot longer than normal…no letter either…


79thPA Supporting Member of TMP25 Feb 2017 10:53 a.m. PST

Mike, If he has to split your order, your first package should have the note in it.

Mike Target27 Feb 2017 5:45 a.m. PST

Its ok, I found an email in the junk inbox so they are on top of it. yay!

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