"UK to Canada - Prohibited? " Topic

Hi folks,

Appreciate a little help on this issue…

I tried posting a bunch of Gripping Beast Dark Age miniatures from the UK to Canada. When asked what was in the parcel I said 'Toy Models' – what I usually call miniatures when asked.

The cashier replied that 'Toys' are prohibited from being sent from the UK to Canada. She briefly showed me a screen that along with a bunch of other text I couldn't read, did have the heading 'Toys'.

This is odd as only last year I received, and sent back, a whole whack of Perry miniatures.

Any ideas what is going on?

thanks
Chris

She is wrong or has misunderstood your enumeration. The following are prohibited:

"Chapter 95: Toys, games and sports requisites; parts and accessories thereof

Heading H.S. Code �� Prohibited articles

95.03 Inert munitions. Replica munitions and, other devices that simulate explosive devices or munitions,
including replica or other simulated military munitions, whether or not such items are for display
purposes."

This is from this website (your UK post office), which has posted prohibited and unconditionally allowed lists of stuff that can/cannot be sent by post to all the countries. A useful website:

link

I have come across this type of problem recently. Untrained or partially trained staff taking over from experienced post office staff as they are not replaced when they retire or move or get promoted.

Management assumes that they are capable of using a set of complex regulations with little or no training and take no notice of the multiple complaints that customers and experienced staff bombard them with. This attitude is one of the reasons (among many) that PO staff have been in dispute with management for 2 years.

It will get worse, a lot worse.

Thanks guys.

From that text @Dave I can see the problem. I think it may have been like @Gildas mentioned – the cashier showed me just that one line 'Chapter:95 Toys…' and read it as that!

I really appreciate the help.

Think younwere unlucky with your PO clerk and chose wrong desciption. I have sent "Model Soldiers" to many overseas destinations, with no queries at all. There are cetain rules re toys with batteries, but generally should not be problem at all.

Gildas, the clerks probably just need to access their web based training programs, assuming they have time and they've been told where the things are, or that they've been told such a thing even exists.

Grelber

I always listed my figures as 'metal castings' – never had a problem posting to Canada.

Hemm! Are people devolving? No-one seems to want to use their brain anymore, I greet the machine overlords.

i always put scale models on my customes forms and had no problem

"Computer says…No" :)

Probably only read the first 144 characters. After that, blah blah blah

I'm skeptical about Skeptic--the outcome would have been the same if she'd used a book.

What it is, is that instead of skilled trained Post Office workers, the franchised Post Offices are using supermarket Till Clerks with little to know extra training and at a much lower pay rate than they used to get.

Gotta love Privatisation.

I always put "toy soldiers".