Yesterday I'm in my local Post Office shipping two boxes to Canada.
I had filled out one of the new customs forms for each box (PS 2976-R ).
This form replaces the two previous forms and is to be used for all shipments requiring a customs declaration.
The new form is large (8.25" x 6.50" ), multi-part and requires a clear plastic sleeve to be attached to the sender's package.
A bar code is attached to the package with a copy of same affixed to the sender's copy.
During the conversation while the clerk was typing I commented on the large size of the form and asked how she would handle small packages / boxes.
She stated, "I would tell the customer to return with the item repackaged in a larger package / box."
At first, I thought she was kidding but quickly realized she was serious.
I asked why, then, had USPS done away with the small green customs form which could easily be affixed to small packages and boxes?
She said it was for standardization.
So, I said, having to use a larger package or box to suit the new form could raise the price of shipping for the sender.
She replied, "That's the customers problem."
At that point I stopped talking to her and left with my receipt.
