| GARS1900 | 10 May 2016 11:54 a.m. PST |
I placed an order in mid April with The Assault Group, and got a receipt and everything. It has almost been a month, and nothing has arrived. I've emailed them twice now, and they have not yet replied. Has this happened to anyone else, and if so, how was it resolved? I'm starting to get rather concerned, since the other time I've ordered from the Assault Group, I received my items within a week with no issues. |
| altfritz | 10 May 2016 2:19 p.m. PST |
Mid-April = Salute, yes?
…aka the UK's biggest convention weekend of the year. |
| GARS1900 | 10 May 2016 3:09 p.m. PST |
So, you think it was lost? Or they haven't gotten around to it yet? |
| Rich Bliss | 10 May 2016 3:34 p.m. PST |
I'm also seeing a delay in delivery from a well known British miniatures manufacturer who has always given excellent service. I suspect that there may be some issues in US Customs slowing things down. |
| GARS1900 | 10 May 2016 3:50 p.m. PST |
Ok, I was wondering about that. Which manufacturer was it, by chance? |
| Rich Bliss | 10 May 2016 4:02 p.m. PST |
Foundry. And As I said, I've ordered plenty from them in the past with no issues. I'm going to give it another couple of weeks before I go investigating as it's just at the six week limit this Friday. |
| D A THB | 10 May 2016 5:10 p.m. PST |
I started a similar thread a few weeks ago but cannot find it again. The outcome was I contacted TAG by using the message function on Facebook and got an immediate reply. They said that they were overwhelmed with orders at the moment and sent me replacement packs straight away. HTH |
| hocklermp5 | 10 May 2016 7:17 p.m. PST |
TAG has given me consistently excellent service. Just guessing but it could either be a convention, illness, or as someone mentioned above, customs. If your order was large, or if they just felt like messing with someone, they might have pulled it. I had experience with US Customs watching them in person, and heard time and again from a Customs Broker friend, the antics they pulled just to flaunt there power. It was senseless and disgusting. I could give examples but will simplify by saying it was a flagrant abuse of authority. In short they did what they did
because they could. |
| GARS1900 | 10 May 2016 7:51 p.m. PST |
If the Assault Group is just busy, then I really hope that's why the package is so late. If it's US customs…I guess I'm screwed lol. |
| GARS1900 | 20 May 2016 8:51 p.m. PST |
Well, the Package came. Many thanks to the Assault Group! |
Puster  | 12 Jun 2016 11:04 p.m. PST |
I have a year old history with TAG, and though sometimes stuff is delayed, they always sorted it out. I give them my highest rating. |
| akudjinn | 03 Oct 2016 1:43 p.m. PST |
Are there any stockists in USA left? |
tries a stucco repair product to contour his bases.
