| FightsOn | 28 Apr 2016 2:30 p.m. PST |
Anyone have an idea on how to work out of this problem w/ FedEx in Greece? Customer order, $200 USD value. We ship from Texas, USA via FedEx to Athens. Package arrives in Athens, sends our customer a bill for 162 Euros. 65 for customs duty, 15 for airport expenses, and 82 in fee from the FedEx agent Orbit Couriers SA Customer Service. This is crazy! Local courier in Athens wants more money to clear and deliver the small package than Greek customs duty and FedEx who took the package from Texas USA to Greece. Any ideas on how to resolve this? Customer is cool, he advised just waiting for the courier to figure out nobody is going to pay them. FedEx washed their hands. Said we could pay to ship the package back to USA. Unbelievable! Cheers, Rob |
Doug MSC  | 28 Apr 2016 2:59 p.m. PST |
Ship by regular US Mail next time. |
| Mako11 | 28 Apr 2016 4:54 p.m. PST |
They've gotta pay for that broken economy, and all those illegal refugees somehow, especially since tourism to there is sure to tank, due to the crisis. Yea, I agree with Doug. My guess is the customer is SOL. I'd request Fed Ex to return it back to you for free (my guess is they won't, but it's worth a try). If not, you may need to look into legal action in small claims court against them, though there's probably some small print you've agreed to when you shipped it that permits them to charge you for the return, and to keep your money for the non-delivery as well. Best option may to be just to abandon the package. |
| PrivateSnafu | 28 Apr 2016 5:32 p.m. PST |
You probably ought to refund the customer and write it off on your end. Hopefully you are only out the production cost of the product. With the refund he can pay whatever fees he is willing to. On the other hand if your customer is going to be on the hook (liable) for the fees then you might have to chip in. |
| Nick Bowler | 28 Apr 2016 5:56 p.m. PST |
Basic rule -- never use fedex for overseas customers. Being in Australia I have been burned several times. I now NEVER order from someone unless the option is to ship US mail. |
| BrotherSevej | 28 Apr 2016 6:05 p.m. PST |
Yeah, even an American who live here in Indonesia warned everyone to never use FedEx if his relatives & friends send something to him. |
 Extra Crispy  | 28 Apr 2016 7:21 p.m. PST |
And UPS is near as bad….. I ship via US Mail and have never had a problem. |
| JCD1964 | 28 Apr 2016 11:46 p.m. PST |
EUR 65 duty on USD 200 value seems steep, I guess the Greek wargaming industry needs protection from imports. DHL is an alternative to FedEx, as a German company they are quite efficient. |
| Mako11 | 29 Apr 2016 1:59 a.m. PST |
DHL as well can be an issue. Got popped for some large when I ordered swim fins from Canada a number of years ago. |
| Weasel | 30 Apr 2016 2:54 p.m. PST |
I've had good luck getting packages through DHL in the past, but I dunno if thats typical. Fedex international gets crazy expensive |
