| D A THB | 22 Apr 2016 4:20 p.m. PST |
Is anyone else having problems with their orders from the Assault Group? On the 9/3/2016. I ordered six items of spare kit to dress up some ACAV's, a British mortar team to convert to Falklands era, and four packs of WW2 Ghurkas. The order arrived on 7/4/2016 and found that I had been given Modern British instead of the Ghurkas, The spare bits had been double highlighted on the Packing slip but none of the figure packs had been checked off.
I immediately sent an email to Pete to advise that the order was about 35 percent wrong but have not had a reply. A week later I sent an email to the address listed on the Website and another to Pete but have still not heard anything. I've only had really good service from TAG previously and have had good communications from them so am a bit puzzled as to what to do now. Cheers Dan |
| cherrypicker | 22 Apr 2016 5:14 p.m. PST |
Remember they have just had Salute and will more than likely recovering from that. Jules |
| Col Durnford | 23 Apr 2016 4:33 a.m. PST |
I have limited experience with TAG, however found them great to work with. |
| ITALWARS | 23 Apr 2016 4:34 a.m. PST |
think they will sort out easily the problem….in my case an order was missing and they promptly and very kindly replace it |
Gunfreak  | 23 Apr 2016 7:09 a.m. PST |
Try and contact them on Facebook. I asked a question and got an answer in less then a hour. |
| altfritz | 23 Apr 2016 9:30 a.m. PST |
And they just started a Kickstarter. |
| D A THB | 23 Apr 2016 3:21 p.m. PST |
Yes I normally have excellent service, but just an email to acknowledge that they will get around to doing something rather than have the feeling that I'm being ignored would be helpful. |
| David O Brien | 24 Apr 2016 7:02 a.m. PST |
I've only ordered from them a few times and the one time I had a problem they sorted it out immediately. |
| D A THB | 26 Apr 2016 2:51 a.m. PST |
Yes I have had many orders from the Assault Group and have had immediate response, but this time nothing from three emails. They may be sending replacements for all I know. Just got an immediate answer from the Facebook page. They will send missing bits ASAP. Thanks everyone. Dan |
| DrVesuvius | 03 May 2016 3:31 p.m. PST |
I have a similar story – Always had great service from TAG in the past, placed an order on April 1st, made allowances for Salute week, but emailed to chase the order on the 17th. Also tried leaving a message via the contact form AND a comment on their web page's news item about mail order delays. No response whatsoever. I've just sent them a message via Facebook at 11pm UK time and had a response back within 20 minutes promising to get it sorted tomorrow. In summary it looks like something is seriously messed up with their electronic comms, but Pete's still one of the good guys when it comes to customer service. |
 Steve Roper | 03 May 2016 8:51 p.m. PST |
May 2nd was a bank holiday. They probably took the weekend off and today were catching up. |
has been spending time in paradise lately.
