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"A very curious exchange" Topic


15 Posts

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1,825 hits since 20 Jan 2016
©1994-2017 Bill Armintrout
Comments or corrections?

Terrement Supporting Member of TMP20 Jan 2016 12:30 p.m. PST

DELETED

Joes Shop Supporting Member of TMP20 Jan 2016 12:38 p.m. PST

"I do not wish to be unkind or unhelpfull but I am unable to continue this correspondance.
I am sure you will be able to order figures from the USA to your satisfaction."

If I received that response I'd have to seriously wonder why this guy was running a business in the first place!

The complete lack of customer service and civility in that response is astounding.

That would be a business I would never deal with (after that response).

jeeves20 Jan 2016 1:07 p.m. PST

Take your money elsewhere.

Personal logo BrigadeGames Sponsoring Member of TMP20 Jan 2016 1:31 p.m. PST

Glad that wasn't me.


"or are they still the disproportioned lumps of lead that I bought?"

JJ, while this was a tempered comment compared to what you wrote in your explanation above about the minis, I would imagine that it probably caused the conversation to veer down the wrong path.

That said, in any business, one does a lot to get new customers. Trying to Bleeped text them off isn't a typical business practice for most as it is just self defeating.

It is up to the business owner to try to right the course of the conversation but everyone handles things in their own manner.

Was he/she wrong? Absolutely.

That said, I have noticed that customers are much more civil in my day job (business to business might be the reason) than retail. In retail, I am fortunate that 99% of my customers are civil even when I screw up. However, there is that 1% that get under my skin and I just need to temper my responses at times. Sometimes though I slip …

Again, glad that wasn't me.

nnascati Supporting Member of TMP20 Jan 2016 1:32 p.m. PST

JJ,
Stick with Black Scorpion and Knuckleduster for your Cowboys. Both great figures an similar in size and style.

TiberiusAugustus Inactive Member20 Jan 2016 2:15 p.m. PST

I wouldn't give them my money after that exchange. Blows my mind that in this hobby they would treat their customers like that.

Rubber Suit Theatre Inactive Member20 Jan 2016 2:57 p.m. PST

Some customers are more trouble than they're worth. He politely declined your custom, as should be the right of any merchant. Get over it.

Joes Shop Supporting Member of TMP20 Jan 2016 3:28 p.m. PST

"Get over it."

Get over what-? He was asking for feedback.


"He politely declined.."


Really-? You actually consider that a polite response?

The question as phrased is fundamental to the type of business the merchant is in.

Terrement Supporting Member of TMP20 Jan 2016 4:17 p.m. PST

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Sundance20 Jan 2016 6:28 p.m. PST

That said, in any business, one does a lot to get new customers. Trying to Bleeped text them off isn't a typical business practice for most as it is just self defeating.

I've found that some business owners on TMP (not the majority, by any stretch, but some) do everything they can to Bleeped text off potential customers. There are many business owners on here that I will not do business with because of the attitudes they have given me, when all they had to do was say nothing and I wouldn't have known the difference.

Terrement Supporting Member of TMP20 Jan 2016 9:54 p.m. PST

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Personal logo Parzival Supporting Member of TMP21 Jan 2016 2:48 p.m. PST

< q>have beer from very good to great.

Well, if they're sending you beer with their minis, of course you'd like them!
wink

Personal logo Editor in Chief Bill The Editor of TMP Fezian22 Jan 2016 12:15 p.m. PST

FWIW, the firm in question is not an advertiser here on TMP.

Well, that explains it! grin

Personal logo Weasel Supporting Member of TMP22 Jan 2016 12:47 p.m. PST

I will buy a modest product from a great outfit over a great product from a crappy outfit.

Mute Bystander Inactive Member14 Feb 2016 4:32 a.m. PST

Asking a busy small business as second job enterprise for pictures especially comparison shots is always risky for multiple reasons some people don't have cameras (not everyone wants a not so smart phone,) some can't take pictures worth a damn, some are exceptionally busy with real life, some only cast on demand, yada-yada-yada.

An individual customer may or may not be the center of the universe, especially given the language they use in their messages. No matter what your prior messages if you reached the level implied in your "pipe cleaner dipped in wax" statement I probably would consider just flat blocking your emails. And I don't run a business.

Actually "the lumps of lead" would be enough to consider dropping you as a customer on second thought. Such comments do not better relationships with companies I suspect. Nor do they suggest repeat business.

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