Help support TMP


"Is Brigade Games still in business?" Topic


18 Posts

All members in good standing are free to post here. Opinions expressed here are solely those of the posters, and have not been cleared with nor are they endorsed by The Miniatures Page.

In order to respect possible copyright issues, when quoting from a book or article, please quote no more than three paragraphs.

For more information, see the TMP FAQ.


Back to the Consumer Affairs Message Board


Areas of Interest

General

Featured Hobby News Article


Featured Recent Link


Featured Showcase Article

Lemax Christmas Trees

It's probably too late already this season to snatch these bargains up...


Featured Workbench Article

Basing with Two-Part Epoxy

One way to avoid the 'pitcher's mound' effect.


Current Poll


1,671 hits since 15 Dec 2015
©1994-2024 Bill Armintrout
Comments or corrections?

LXIVth15 Dec 2015 8:51 a.m. PST

Hello,
I am trying to find out if Lon is still in business? I have emailed BG and called a couple of different times to find out the status of an order placed in October. There has been no response to either. I have never had a problem with BG before and this seems very uncharacteristic of Lon from previous transactions. I understand it may be busy this time of the year, but I am just looking for a simple acknowledgement.

Rich Bliss15 Dec 2015 8:59 a.m. PST

I received an order very promptly in November after placing it the week before Thanksgiving.

Martian Root Canal15 Dec 2015 9:01 a.m. PST

Yes, he's still in business. I received my Frostgrave Lich Lord Nickstarter from him…and placed an immediate follow up from him the next day and have received that order as well. His website says to use the Contact Form for the quickest response…

Coyotepunc and Hatshepsuut15 Dec 2015 9:04 a.m. PST

I emailed him recently about the availability of certain items and have not heard back yet. Thank you for the Contact Form advice.

LXIVth15 Dec 2015 9:10 a.m. PST

Thanks AA Jim,

I didn't even know that form existed, I have never run into this situation before.

LXIVth15 Dec 2015 9:15 a.m. PST

Also, please understand I have always been very happy with the service I've received from Brigade Games. I was not successful in being able to contact them and concerned that some items I ordered for Christmas aren't going to make it on time. If not, I need a plan B. I hope all is well with him.

Personal logo BrigadeGames Sponsoring Member of TMP15 Dec 2015 9:22 a.m. PST

Will email you Jim.
All is well just overwhelmed with orders and trying to get everything out the door.

Please use the website contact page as we don't see every reply to an email due to the volume if email hitting our systems.

LXIVth15 Dec 2015 9:25 a.m. PST

No problem, I submitted the Contact Order Form as requested. Sincerely, thanks for the response.

Gone Fishing15 Dec 2015 9:44 a.m. PST

I love stories with a happy ending!

Personal logo BrigadeGames Sponsoring Member of TMP15 Dec 2015 12:17 p.m. PST

Just a note overall -

Yes, we are very, very busy. We are trying to get as much out the door as possible as fast as possible. ATM, it is only me, not some large business with a dozen workers. My younger sons are at college and my older one graduated and works now and only helps me on weekends. In a few days my "crew" starts to return from college and will be assisting me as well until their break ends.

I try my best to get things done as fast as possible. As an example, I worked over the entire Thanksgiving holiday. This past weekend, I worked 8 hours on Saturday and 16 hours on Sunday filling orders and casting. Of course we work at least 6 -8 hours a day during the week this time of year. I do have limits to my endurance, but I do get things done. I have no complaints except I wish the day was 30 hours long and not 24.

Right now we are running behind casting and with some vehicle stock as we are awaiting restocks on some items.Thera re a few imported items we are awaiting restocks on but we have done pretty well managing our supplies this year. Frostgrave items are all in stock ready to ship.


On the title of the post – I think speaking in absolutes is just asking for trouble.

However, the notion of BrigadeGames going out of business borders on the absurd. We have been in business for almost 16 years (officially 16 years in February 2016.)

We are well capitalized. We own or co-own most of the ranges we sell (in excess of 2000 items) except of course the ones we import or retail. I have a good day job in a family business so it is not my sole income, nor will it probably ever be. So take the silly notion of us going out of business as that isn't going to happen. Could I sell it some day? Possibly, but unlikely. Could we acquire someone else or merge? Anything is possible and I have learned in business not to say never. Is anything on the horizon, no. Heck, we are currently digesting our co-purchase of Iron Ivan. BrigadeGames is a labor of love and I have lots of plans in the works for 2016 and beyond.

Business planning.
What I have started to do is shift some of my casting to a contract casting partner. (Yes, I have been doing all my own casting since LWR blew up many yeas ago.) This change is being done to help me cope with the increase in volume and the growth plans I have for the business. This will continue at a decent pace with more and more each month moving to the contractor. The benefit to customers is my response rates for filling orders will decrease which is a positive for everyone including myself. We will be running some KS in 2016 for new and existing ranges and look forward to bringing some great products to market.

Brands we import – We have a pretty darn deep stock of most items, most of the time. We try to keep everything we import in stock, but it is a near impossible to predict a run on a specific "whoseewhatsit" at any point in time. With the explosion of online sites and media it makes managing what is expected to happen regarding stock impact of articles and the like quite difficult. We order quite regularly, at least once a month and more than that as volume and time of year dictates. Sometimes items get caught in a short situation where we reordered but were shorted in a shipment or where we unexpectedly ran out of an item between restocks. It happens.

USA brands we stock – We typically have a decent stock level of most items. Again, we can not predict when there are runs on items. Most everything in the "wargames industry" revolves around small niche players. This can be a challenge when trying to keep items in stock if the brand isn't able to supply or get supplied consistently from their contractors when orders are placed.


Hope that helps give some clarity. Subscribe to our newsletter to keep up with everything.

eepurl.com/cDifw

We are also on Facebook and have several yahoo groups (BrigadeGamesNews, IronIvanGames) and a forum:

brigadegms.com

Yahoo Group – join now:
link

Follow us on Twitter:
twitter.com/brigadegames

Follow us on Facebook:
link

Cheriton15 Dec 2015 4:26 p.m. PST

Lon:

Thanks for the update. As one of my favorite sources, I'd hate to lose you.

Ditto here, will be patient for my recent order for US 1812 Canadian and American irregulars. thumbs up

guinness

Ashokmarine15 Dec 2015 4:36 p.m. PST

Order some stuff recently. I recieved my order with a nice note about a casting of a figure and it would be replaced. Recieved the other package timely. Lon was communication was good.

Jeffrey P16 Dec 2015 10:47 a.m. PST

My most recent order was November 30, and delivered in 15 days, with one item on back order. Prompt email update when order was processed. I consider this to be excellent service, as I have always had from Lon.
-- Jeff

Flatland Hillbilly24 Dec 2015 8:24 p.m. PST

They can be a little on the slow side – I am still waiting on an order placed on Nov. 15th. As Lon points out, though, he is a one-man operation so I give him some slack. However, I would suggest some patience – I have to apply the same advice to myself :-)

Personal logo BrigadeGames Sponsoring Member of TMP25 Dec 2015 10:39 a.m. PST

Flatland Hillbilly

Your order has everything to do with vehicle restock and a book I am short on and was awaiting restock.

Unfortunately, some of the manufacturers we stock have had intermittent supply from their resin casters for some items. "it" flows downhill when you have suppliers that rely on casting partners.

To be honest some items have not recovered from selling out of a bunch of resin items at Fall In. Some items have only recovered in the last 5 days. I received 2 restock shipments in the last 5 days (one 12/23) from one manufacturer and we shipped dozens of shipments out yesterday and more go Friday (yours is a partial going Friday.)

The manufacturers are well aware of the supply constraints and have been dealing with a situation that has been going on for a while. It is one reason that when the items come back in stock that I order 2-3 times my normal supply.

As far as the book, I had it on my last restock which arrived Tuesday only to find out that specific book was shorted by mistake and I was shorted on a bunch of miniature packs. I can't predict that situation nor can I control it. The shipment before was in the air when we sold through double our normal monthly sale of the book in a week. Therefore I could not add to it.

OOS items will eventually arrive and be sent out.
No one hates backorders more than me.

The holiday season was significantly busier than last year and beyond my predictions.

In a post above I mentioned the adjustment I am going through with production of some of my own items. To reiterate that post, to reduce lead times for casting and to enable me to handle increased volume, I have started down a path of outsourcing some of my casting. I am already seeing the benefits of this arrangement and it will become apparent to customers increasingly during 2016. Currently 12 packs, and soon to be a dozen more are in the queue for casting or remolding and casting. We already have about 15 packs through this process to date.

Have a great Holiday,

Lon
BrigadeGames.com
(and the minions are back for a few weeks from college so I am taking advantage of that help.)

47Ronin27 Dec 2015 11:08 a.m. PST

Well done, Lon.

Thanks for the updates and a look "behind the curtain" at how things work.

Perhaps we should start to call you "The Wizard of Brigade Games"?

Best wishes for the New Year.

Sorry - only verified members can post on the forums.