| green beanie | 15 May 2015 4:21 p.m. PST |
I only ask for three days ago I asked a question on line to the US Battlefront line about one of the items and as yet have not received an answer. I have re-sent the question but as yet have not received an answer. Not like the US Old Glory Company that gets back to you in less that a day. Any one have an problems? Makes want to pass over on their product if you can not get an answer to a question. |
Beowulf  | 15 May 2015 4:56 p.m. PST |
I've only had good experiences. |
| Battle Phlox | 15 May 2015 4:59 p.m. PST |
I had good customer service the few times I needed it. |
| Lou from BSM | 15 May 2015 5:05 p.m. PST |
Irregular at best. As Don said, you can wait forever, and then wait some more, but other times I've received same day responses. I suppose it is up to whoever is manning the desk on any given day. |
| Tgunner | 15 May 2015 6:13 p.m. PST |
Excellent for me. Very fast shipping. YMMV |
| Mako11 | 15 May 2015 6:29 p.m. PST |
Can't say about the e-mail responses, other than an automated one I got when requesting some replacement parts, which arrived promptly. I seem to recall getting an automated response on the issue right away, or the next day. |
| Sundance | 15 May 2015 7:27 p.m. PST |
A couple of years ago I emailed them with a couple of questions regarding replacement parts – I was even willing to pay for the parts. Never heard back from them. Not even an automated email reply. |
| VonTed | 16 May 2015 3:39 a.m. PST |
I've always had good luck with getting quality issues resolved. Typical questions about the product….. either check stuff out on the online store or ask in their forums would be quickest. Another gamer there likely knows the answer |
| Zoring | 16 May 2015 11:07 p.m. PST |
Had about 2/3 things replaced, always had super fast response to emails too, couple days for a reply. |
| VonTed | 17 May 2015 3:46 p.m. PST |
What "was" the question you asked? |
| green beanie | 18 May 2015 2:09 p.m. PST |
number of figures in the Devil's Brigade Platoon blister and if the Johnston LMG (Johnny Gun) was included. |
| green beanie | 19 May 2015 9:53 a.m. PST |
still listed on the web page on the FoW Store. |
| JD Lee | 19 May 2015 2:28 p.m. PST |
I have only ever contacted them about replacement parts. I have always had a response. The response times vary. I think you can get your answer by looking on their website. |
| BeneathALeadMountain | 19 May 2015 3:18 p.m. PST |
Whenever anything has gone wrong with a product (missing/broken resin) they have been excellent, fast and very helpful. Haven't contacted them with general questions though. |
| BeneathALeadMountain | 19 May 2015 3:35 p.m. PST |
From a ten minute search of their website I'd say yes to the LMG (it's the M1941 with the side, curved mag?) and two sections plus command would be 2x12=24 plus 4 command, 2 Bazooka team and 3 and a mortar. At a guess 33 chaps. |
