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"Rant: Entire paint order confiscated by Swiss Post" Topic


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1,375 hits since 16 Mar 2015
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SurfingMoose Inactive Member16 Mar 2015 2:18 p.m. PST

Hi,

I've been purchasing paints, washes, filters, and pigments from Mig Ammo directly. No problem till now.

- placed an order early January (15 bottles total. 12 acrylic paints and 3 filters)
- order arrives a month later (expected, Swiss Post) but wrong order sent
- they resent my first order (29 bottles, more than half are enamel washes), Track wash bottle explodes in package when first sent. Ammo replace wash next order
- contact customer service. no problem, excellent service. send package back, get credit for postage. good on them.
- correct order arrives today and has no paint or filters in it.
- green letter says "Notice of consignment opening" "At completion of the inspection, the following content(s) was (were) removed due to applicable dangerous goods regulation and will be destroyed." "Flammable liquids 23 pcs". I do not know what sort of math they learn in Switzerland but 15 does not equal 23.
- sent email off to Ammo.
- go to Swiss Post sight to read their dangerous goods policy. web page is in English but docs pertaining to dangerous goods policy are in German. That's helpful. Usability fail.

I have another order on its way and am now worried it will be confiscated and destroyed.

Anyone else have an order confiscated?

Not going to use couriers. just read all the other posts on the subject, I could actually say a lot worse regarding couriers.

Nuf said.

Mako11 Supporting Member of TMP Inactive Member16 Mar 2015 2:42 p.m. PST

Get a copy of the ICAO regs. There might be one available on-line.

Small quantities are, or should be exempt. Read the fine print. They'll list the number of milliliters, or deciliters permitted, I suspect.

My guess is that the small containers you've ordered are well under their minimum quantity threshold for flammable liquids.

emckinney16 Mar 2015 3:39 p.m. PST

Looks as though there's a 500ml exemption, but there are some packaging and packing requirements. Possibly as little as 30ml per bottle.

Mister Tibbles16 Mar 2015 3:56 p.m. PST

This sounds like an episode of The Prisoner. Sorry to hear about your misfortune.

Zargon Inactive Member16 Mar 2015 5:24 p.m. PST

Things can be hard in the Swiss Reich I am told :+o

myrm1125 Mar 2015 5:30 a.m. PST

Go to the British Wargaming site and look at recent troubles and their resolution with paint stemming from exactly the same international directives…this isn't a Swiss only thing.

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