| Blackcat66 | 05 Mar 2015 9:07 a.m. PST |
Hi,
Has anyone else experienced poor service from BTD?, a five week wait so far for my order to materialize, and no response to my emails. Not impressed at all. Rant over,thanks. |
| Mars Ultor | 05 Mar 2015 10:16 a.m. PST |
You're not alone. I've experienced the same. My orders did arrive…eventually…I guess things haven't changed in the intervening years. |
| mashrewba | 06 Mar 2015 6:59 a.m. PST |
Oh joy -I just sent in an order -I did get an Email confirmation though…
There's phone number -give them a bell. I might anyway myself -shot across the bows and all that. |
| Hobhood4 | 06 Mar 2015 8:26 a.m. PST |
|
| PrivateSnafu | 06 Mar 2015 7:20 p.m. PST |
Complete opposite here. Ordered on the 1st got some dudes on the 6th with a hand written note about a back order. Perhaps it's a UK issue not common with our attentive Texan friends. |
| Mars Ultor | 06 Mar 2015 7:44 p.m. PST |
No, I'm here in the states. They could have walked it over LA, MS, and AL to GA faster than it came by postal service. Both times my order came, but I swear that one time I had forgotten about it by the time it arrived. My EIR must have survived even without supporting artillery. Nice product and people, no doubt. Just need to get the act together. |
| Mithridates | 06 Mar 2015 8:37 p.m. PST |
Strange. I ordered some of their 50% sale figures recently and they arrived in OZ in 2 weeks – no problem, emails were also exchanged smoothly. Some years back I did have issues – some of the order arrived in good time others took awhile longer though BTD did add some freebies into the mix to make up for the delay. |
| mashrewba | 21 Mar 2015 3:36 a.m. PST |
I got an e mail telling me my stuff was being sent a couple a days ago and it arrived this morning -about two weeks which is fine.
Last time it was five months and a load of grief although they gave me a very generous number of figs as an apology so I was very happy.!!
Well done BTD!!!! |
Lee Brilleaux  | 21 Mar 2015 6:23 a.m. PST |
I've been impressed with their US operation. They do have to wait for stock from the UK sometimes, though, and will send partial orders. Plus, their 'preferred customers' (which is anyone who signs up) get great weekly sales. |
jwebster  | 21 Mar 2015 8:21 p.m. PST |
Just got my backorder today Good figures, great service John |
| mashrewba | 26 Mar 2015 4:14 a.m. PST |
…and yesterday they emailed a general apology for all the recent cock-ups with a £5.00 GBP voucher code, although I for one was very happy with the service.
"This is just a brief note to say that I take full responsibility for the dreadful mess-ups tonight.
If I'd only listened to Mr.
Fawlty, none of this fiasco would have occurred.
I'd just like to tell you that such a cock-up has never occurred in my career before, and that now everything has been sorted out, I'll be back to my very best form." 
|
| mashrewba | 26 Mar 2015 5:38 a.m. PST |
..and if I'd bothered to read the apology and noted John fathers illness I wouldn't have been quoting Basil Fawlty!!
Sorry John. |
| Guthroth | 24 Nov 2015 1:14 p.m. PST |
Does anyone know if there have been any recent issues ? It's 2 weeks since I placed an order and so far not even an acknowledgement ….. 2 More days and I start a Paypal dispute. |
| Diocletian284 | 24 Nov 2015 4:13 p.m. PST |
I have had good experience with them. I live in Pennsylvania and I have received my last three orders from them in Texas within a few days. Also nice hand written note thanking me for the order. I just ordered two days ago and I have the e-mail that it is on the way to me. I am signed up on their new website and do get weekly e-mails on their sales. Good deals. I ordered Late Roman infantry at 40% off in recent sale. |
| mashrewba | 26 Nov 2015 3:50 p.m. PST |
I've made two further orders since and both arrived promptly. |
