"Great customer service from Warlord Games" Topic
6 Posts
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| PzGeneral | 04 Feb 2015 5:58 a.m. PST |
For Christmas I received a copy of Warlord Games 'Rorke's Drift' box set. (Beautiful stuff inside BTW). Being 'the World's Slowest Painter' I immediately set about working on the Zulus. After getting 20 done (in less than a month I might add, for me….BLAZING speed  ) I decided to send the British to Pictor's Studio to be completed. When I pulled out the character pack and really looked at it, to my dismay I noticed that I had received 2 copies of Lt. Chard and Colour-Sergeant Bourne was MIA! I took the chance and sent a Trans-Atlantic email to Warlord's Customer Service explaining my dilemma. They immediately responded with a request of my home address so they could mail to me a replacement figure!! I expected to at least pay for shipping, but nope. So, since they were gracious enough to offer a free replacement, I placed a $25 USD order with them to add some Natal Native Contingent figures and the 'Zulu' movie characters to my set  Thank you very much Warlord Games, service like yours is very much appreciated here in SE Michigan! 
Dave
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| abelp01 | 04 Feb 2015 6:42 a.m. PST |
They have very good customer service! Even when they get it right and you're unhappy with the results, they STILL go out of their way to please their customers! Excellent people with whom to do business. |
| Chokidar | 04 Feb 2015 7:05 a.m. PST |
Cannot agree more – excellent service, great communications and ..well what more can I say…
I know it is invidious to pick out individuals but Richard Dando seems to go out of his way to be helpful (in case you are reading this three Warlord Games management! – and no he is no relation! :-) |
Big Red  | 04 Feb 2015 9:05 a.m. PST |
I've always had excellent customer service from Warlord. |
| PzGeneral | 04 Feb 2015 9:20 a.m. PST |
Richard Dando is who I communicated with. Very pleasant and kind gentleman. |
| Timmo uk | 04 Feb 2015 2:13 p.m. PST |
I've only ever bought one thing but on that basis I'd order again. The AWI book, Rebellion, arrived in less than 48 hours after ordering. Excellent. |
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