"Gajo Minis: Update / Reasonable Recovery" Topic
7 Posts
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 Extra Crispy  | 02 Sep 2014 2:08 p.m. PST |
About a week ago I posted about Gajo expressing disappointment with the figures I received here: TMP link UPDATE
The owner, Craig, returned from travels abroad and contacted me. He apologized and asked what to do to make it right. I opted to return the unused figures, but to keep the ones I had already started basing and touching up, at a discount. He indicated their figures always come with an unconditional guarantee. So I am returning the figures I don't need for my game. He said i should just keep the ones I had based and touched up at no charge. I hope he can figure out the packaging issue (I offered him my $0.02 USD) because he could win me back as a customer. |
 Doctor X  | 02 Sep 2014 3:24 p.m. PST |
Thanks for the update Mark.
Would this be enough to encourage you to try them again? |
| PSADennis | 02 Sep 2014 4:50 p.m. PST |
Mark,
Good on you mate. I know Craig very well and game with him at GAJO on a regular basis. I can tell you he always is very upfront and honest. It does not surprise me one bit that he stood behind his company and did the right thing by you.
I have spent a small fortune at GAJO but I don't have to have anything shipped as they are a mile or so down the road.
Its great that you let others know the outcome.
Dennis |
| wrgmr1 | 02 Sep 2014 5:01 p.m. PST |
Yes, thanks for the update. Glad it worked out. |
| YogiBearMinis | 02 Sep 2014 5:53 p.m. PST |
"Making it right" after doing it wrong and telling you to fix it yourself when you pointed it out is hardly "making it right." Good sellers do not attempt to get away with something and fix it only when the customer screams loud enough. |
| coopman | 03 Sep 2014 7:37 p.m. PST |
The damage has been done. |
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