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"Hotz Artworks - no communication and no shipment" Topic

22 Posts

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neolamp77726 Jun 2014 5:44 p.m. PST

I ordered paved felt highways from Hotz Artworks on 3/26 and the highways still haven't been delivered. I emailed the guy three times and no response. Has anyone else had any luck contacting Hotz Artworks or had problems receiving a shipment?

Joep123 Supporting Member of TMP26 Jun 2014 5:51 p.m. PST

I think it runs in the business vein:-(
I had a similar response from Corsec Engineering.
My mats aren't as late as your stuff, but the only response I got was when I went to the facebook page and put something on their wall.
I was going to go to Hotz Mats originally and decided not too due to reading about past experiences.
People can say that so and so is a small one man organization, but replying to emails can and should be done.
Best of luck to you.

Black Cavalier26 Jun 2014 6:03 p.m. PST

Search the message boards for Hotz Arts.

neolamp77726 Jun 2014 6:19 p.m. PST

Yikes!!! Should've read the message boards first. I had no idea.

Personal logo Dan Cyr Supporting Member of TMP26 Jun 2014 6:38 p.m. PST

He's sometimes early, usually late, but I always get my orders.

Very satisfied customer.

Don't sweat it (too much), your stuff will arrive, just keep bugging him.


Greg B26 Jun 2014 6:46 p.m. PST

Or contact paypal immediately and try to get a refund going. No communication and no shipment is par for the course.

Privateer4hire26 Jun 2014 8:02 p.m. PST

Mine arrived almost exactly at the maximum # of weeks noted on his site. The stuff is very nice when you get it.

lloydthegamer Supporting Member of TMP26 Jun 2014 9:05 p.m. PST

I ordered two sets of his field mats, received a confirmation email, and got the goodies in roughly three weeks from the time the order was placed. I can't complain, but I know dealing with Hotz can be stressful.

drummer Supporting Member of TMP27 Jun 2014 2:25 a.m. PST

He's a roll of the dice these days. I ordered two different things. The felt fields came quick and looked great, but the $80 USD game mat did not arrive. My e-mails to Hotz about the mat were not responded to. I spent too long trying to work it out with Hotz, so Pay Pal won't reimburse me.

I don't think I'm going to risk my money on Hotz anymore.

passiveaggressive27 Jun 2014 2:27 a.m. PST

I've read similar on forums, a disappearer.

Ben Lacy Sponsoring Member of TMP27 Jun 2014 3:53 a.m. PST

Although it took a while, I finally received my order.

pzivh43 Supporting Member of TMP27 Jun 2014 4:03 a.m. PST

Got my felt field order with no hassles.

coopman27 Jun 2014 4:05 a.m. PST

Eric will eventually come through and deliver the goods.

Idaho Wargamer27 Jun 2014 5:26 a.m. PST

Been waiting since April 21, 2013 for a set of felt rivers! Wouldn't waste time or money on Hotz again.

Martin27 Jun 2014 5:44 a.m. PST

Been waiting almost two weeks for a quote on a custom mat.

fox news tea party27 Jun 2014 5:58 a.m. PST

I sent him an email once for a custom mat. When he didn't respond to that, damned if I would give him any money!

Not a chance.

Wargamer Blue27 Jun 2014 3:15 p.m. PST

Martin, I have been waiting two years for my quote.

JonFreitag28 Jun 2014 4:26 a.m. PST

I was in Imperial Hobbies in Vancouver BC on 21 June and saw a supply of various Hotz products on more than one shelf.

Perhaps try contacting them and verifying if they have what you need? They offer mail order.

Caesar28 Jun 2014 6:56 a.m. PST

If this thread gets long enough he will come around to tell us he works 20 hours per day and has had a series of personal tragedies that prevent him from communicating or completing orders in a timely matter. I think this has been his MO for the last ten years.

wrgmr129 Jun 2014 12:36 p.m. PST

Eric has had a lot of family issues to deal with, he does get back to you and deliver.

ThePeninsularWarin15mm01 Jul 2014 6:10 p.m. PST


Yes, and we've heard that line many times before. He can't be bothered to put out a notice in advance so people know what to expect. Still waiting for my order… I know others who have waited a very long time with nothing to show.

neolamp77713 Aug 2014 6:28 p.m. PST

Just as an epilogue: I got my shipment from Hotz last week. The stuff was good and I was happy with the product. It took about four months to get it. As a leap of faith, I just took the advice of some on this thread and sent a few reminder emails.

I don't know what personal issues the owner is dealing with but they are what they are. If you want to order stuff from him, I would just do so with the expectation that you won't get your stuff for three of four months. Kind of like a mini Kickstarter project. There won't be any surprises or disappointment this way.

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