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"LEGO. They are really expensive but..." Topic

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1,075 hits since 31 Dec 2012
©1994-2018 Bill Armintrout
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Who asked this joker31 Dec 2012 9:45 a.m. PST

…you do get what you pay for.

My son got several LEGO kits for Christmas, one being a Star Wars cannon. He said that one of the bodies to a minifig that came with the kit was missing. I helped him look and could not find it. As it turns out, 7 pieces were missing.

I was not sure what I was going to do but thought maybe the LEGO store at the mall. Then I saw the website address for customer service. On their site, you can select what kind of problem you have. In my case, missing pieces, which is one of the choices. Then it asks for the kit number. I put it in. It comes up with a "shopping" list of every piece in the kit. I select all the pieces that were missing. I give my address. It says it might take a couple of weeks but your pieces should arrive in the mail.

I am floored. Fantastic service from LEGO. You really do get what you pay for. Well done!


Personal logo Doms Decals Sponsoring Member of TMP Inactive Member31 Dec 2012 9:49 a.m. PST

My niece and nephew got Lego train bits from me for Christmas – always worth the price tag. :-)

jpattern231 Dec 2012 10:35 a.m. PST

There's a reason LEGO is so popular. A great product coupled with great customer service. One of the best toys I ever had as a kid, and same for my daughter.

The Hobbybox Inactive Member31 Dec 2012 12:42 p.m. PST

Still need to open the last couple of lego kits I bought.

No where to put the finished models at the moment.

DisasterWargamer Supporting Member of TMP31 Dec 2012 2:42 p.m. PST

Years ago took one of my old wargaming boards 4x6 and sprayed it with a green textured spray paint to touch it up put on some side rails using floor moldings four cheap 2 foot screw in table legs from Home Depot and my kids had a Lego table for the holidays 16 years ago since then it has seen everything from (in addition to legos) dinos to thomas the train, but to this day it is stacked with loose legos and current projects the kids are making. Underneath are lots of plastic containers full of lego bricks and extra toys they use with them. Considering its use over the years one of the best inestments I ever made.

SECURITY MINISTER CRITTER Inactive Member31 Dec 2012 6:58 p.m. PST

By the time I was aware of them, I was a bit old for them.

Charles Marlow Inactive Member31 Dec 2012 8:14 p.m. PST

I haven't played with Lego since I was a kid but every time I see Star Wars Lego I think about buying it…

Mr Elmo01 Jan 2013 4:53 a.m. PST

I saw a documentary on how the LEGO factory uses weight as quality control on missing pieces. It must work pretty good because I have NEVER had a set with missing pieces when opened…Now after LIttle Elmo starts building, that's another story.

We are now on our second generation of LEGO builders. Luckily they all still fit in the wheeled tote.

KatieL Inactive Member01 Jan 2013 6:23 a.m. PST

I've had a few with missing pieces; but then I buy a LOT of Lego. (Currently have around 250k bricks)

I also have a lego table :-) It's a bunch of "really useful" workbenches[1] with an MDF top to it. Parts go in the boxes underneath.

[1] Look like this;

but are apparently now discontinued which is a shame because they're brilliant for hobbies…

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