"Closure on the New Wave situation" Topic

Well, I dont know if the AG did or did not contact them, but I did get notified by New Wave that the merchandise they didnt send cant be gotten by them. I elected to have the money refunded to me along with part of the shipping and handling. I'll wait to see if they respond to my wishes. I figured some of you out there might be a little curious of how it turned out. Anyway, I didnt hear back from the AG, so I dont know if my complaint was the cause of NW's response or not. Never the less, I can only say that for years I shopped with them and got good service and now it comes to this. What a shame. Oh, well, I agree, the War Store is better, thanks for the lead guys.

Funny you should mention refund...

After I told them Tuesday evening via email that I did'nt want credit or the items, and told them I wanted my money refunded ($172.60), they sent me another email yesterday saying that they wanted to ship my items. What part of 'refund my money' did they fail to understand the FIRST time around?!?

Beltayn check your countries consumer law as I think you will find they have the right to ship you the figures you paid for insted of a cash refund.

Damm the law being fair to all parites!

Quoting the Batman, Scurvy:

"Justice, NOT law."

I think that Beltayn has every right to deny the products if they had him sitting there for 3 months without a thing shipped.

If they are ofering to do so now, I find it almost impossible for them not to be able to do os, earlier.

If this was justa matter of a few isolated incidents, I might be among the ones trying to pacicy the thing... But this has been said by so many people, I don't believe this are "backorders", "long restocking times" or "goof-ups"...

This is corporate practice, and it is also at the very least, a misdemeanour, if not outright rcrime.

They had it coming and I hope the AG digs deeper, everybody will benefit if the act is cleaned up and supervised while it is been done.

he'll have the right to refuse the goods and demand a refund if he lives in the UK (consumer protection act) dunno bout elsewhere though

If they don't deliver within 30 days of the order, you have the right to an immediate refund, as per the FTC Mail Order Rule.

Beltayn: quote them this: link

And if you get any mroe grief, tell them to expect the FTC to be knocking on their door.

Oh, and because I know he's reading: four years later, Dave, and I still get wave of orgasmic pleasure by making you lose money and business, you rat-f*** criminal.

Another satisfied customer. ;)

Item A: Since when are laws supposed to be fair or right?

Item B: There'll be closure on the New Wave situation when New Wave is closed. Not a second sooner.

Actually, it's been more like 11 months; I placed a $172.60 order on 07/15/03. They took it off my credit card immediately, then have been basically giving me the runaround since.

See the thread "New Wave Stories Needed" for the full story.

The big problem with places like New Wave is they deal with a (mostly) online customer base; they figure that no one will go after them for ripping them off for a small amount (though I agree that when it's your hard-earned money- nothing is a "small amount"), no one will spend the time, money and effort to take legal action against them, especially when those ripped off customers are several states away. Maybe they think no one will take them seriously, so most people don't push the issue and take the hit in their pockets. Sorry, but I won't put up with that; these people betrayed my trust and took a large sum of money from me. BBB didn't do much except suggest I seek legal council, so I'll contact an attorney to see what my options are.

I read your other thread. You have demanded a refund and they have refused. Send them the link I brought up above, and threaten them with an $11,000 fine from the FCC. By law, there were to have given you a refund 30 days after you placed your order, without being asked.

And be sure to mention that whether or not he worked there then is not relevant.

I have to agree with scowling. I did let them know the last time I tried to make contact with them that I would turn this over to proper area of responsibility. I gave them the url to here as to see for themselves that I wasnt the first person to have this problem. Like I said before, I dont know if the AG here in Georgia actually contacted them on my behalf (never got a reply back from them either) or if the guy who owns the company got off his butt and decided that I wasnt playing games. Dont give up the fight because you dont live in Georgia and feel the company has you over the barrel for that reason.

I can tell you this much, if the AG didnt do anything about it, I can safely tell you where my vote wont go next election. Kinda sucks when you want to get re-elected and not pay attention to your voters.

I'm curious, have any of you fellows who've used this company's services tried using mail order and Post Office money orders? If they defraud you then, that makes it mail fraud, as I understand it, which is a Federal offense, rather than a state offense.

If you don't already have it, here's a URL to the relevant USPS section: link

Only trying to help. God knows I'll never order from this company, and you have my sympathy.

Defrauding customers of funds is only the tip of the NewWave iceburg.

I would definitely suggest some form of class-action lawsuit, so you can effect some sort of permanent solution to the problem that IS NewWave.

I noticed in Bill's broken link that their website apparently has been down for a week.

Perhaps this means he is out of business? We can only hope.

Seems to me that he has found a great way of running a business into the ground. Certainly he has chased away many good customers. Of course, the repeated postings here have done nothing to attract new business. I cannot imagine that any manufacturer, knowing his rep, would want him to sell their stuff.

I am not at all surprised that the AG did nothing. I am surprised that you received a refund.

No, they just switched servers. They're still up. Unfortunately.

After several months of dead-ends, and having false accusations leveled against me by New Wave (they attempted to accuse me of 'threatening' them by adding a post from another poster on TMP, as an 'attachment' to some things they faxed to the Ohio AG's office- thanks to the Editor's assistance, we were able to clear that up), things finally worked out.

Well folks, on 04 Feb 2005, I recieved a full refund for $172.60 USD from New Wave Mail Order. For those of you who are still looking for a refund, or have yet to file a complaint, contact-

The contact information has been removed, since "...our office has concluded it's investigation of the company and will no longer be able to accept further complaints based on the fact that we are in litigation and or taking civil penalty action against same."

Hey Guys,

Just so you know, the law is not stupid in the U.S. either. Scurvy said that he thought that New Wave could still send the figures. That is actually wrong. The buyer can cancel an order anytime prior to recieving the items. You might owe them shipping (their cost) but you could even refuse it when it arrives at your house.

Additionally, anyone who has trouble with New Wave should contact their creidt card company! VISA/MASTERCARD, and most U.S. credit companies and third party dealers like paypal (and most check-cards), have an excellent dispute resolution system. Basically, Visa refunds your funds your money and takes that out of other funds sent to, in this case, New Wave.

But please people, JUST DON'T BUY FROM NEW WAVE GAMES!!!

I was contacted by the investigator last Thursday and was asked to post this.

The State of Georgia has concluded it's investigation against the company, and is in the litigation process and taking civil action. The office is no longer taking complaints at this time, until the current action is settled. It seems that quite a few of you have contacted the investigators office; they have more then enough information, and basically they need to continue, unimpeded.

What does this mean? PLEASE DON'T call the investigators office anymore. Let them do their job =)

I think you missed a new wave thread dated sometime in 1997

So I take it this is the beginning of the end for New Wave?

I've never ordered from them was tempted to, but was warned off here.

Another TMPer brought up a good point on another thread. You folks don't know me from Adam, and I don't blame anyone for disregarding my last post. You have every right to seek justice and rightful compensation. I cannot stop any of you from contacting the investigator, nor prevent anyone from taking that contact information (which had been posted since early-mid February of this year- roughly six months) and copying it elsewhere on the Internet.