"Don't ban New Wave" Topic

Banning things is not the American way, or at least it shouldn't be.

Use them as a resource for looking at pretty pictures (same for CMoN), but don't buy from them.\

Find the figures you saw so nicely displayed on their site elsewhere, contact the manufacturer directly if necessary.

They don't owe me a whole bunch anymore, but it's been 2 or 3 years now of grinding away - on my part only.

No touchy - poison!!!!

Yep, still waiting for one Cop out of five ordered over a year ago. Once bitten, quite shy. Wonder how many other silent customers their lack of follow-through has cost them?

As a matter of fact, Nuk, that's exactly what I use the New Wave site for!

Gullible ol' me used to wonder why someone would spend all the time doing up a site so nicely, then screw up afterwards.

So although they are criminals its ok cus they look good doing it.

is this what they call the Gotti defence?

Not sure what the Gotti defence is, Scurvy, but I see your point. Keeping a link to them but posting a warning to "Look only - do NOT buy from them!" does sound a little strange.

Myself I have never done any business with them (thanks to this site) but have taken advantage of their nice pics. :)

Banning is exactly what you're suggesting Nuk! If everyone looks and does not buy that'll certainly do them in, and rightly so if they suck as bad as I've read on TMP.

Rabbit!

It's not a manner of "banning" NewWave - it's a matter of *boycotting* NewWave. Two completely different things. Banning means they're not aloud to participate in reindeer games - yes, that's un-American. However boycotting is doing exactly what you stated, not giving them your money, but still allowing them to play in reindeer games. Boycotting is very American since it basically says to vote with your dollar. Voting, and capitalism - what can be more American than that?!

Yikes ! I wish I'd read all this before I ordered from them in December. They billed me for the whole shipment, but only sent half, promising that the rest would ship "in 7 to 10 days." It's been a month, and they don't answer their emails or pick up the phone.

Stupid me.

Anybody know where else to buy Reaper Pro-Paints?

What does fall within the "American Way" to to contact the BBB when people have an issue with a company. I get the distict feeling that most here don't do that when New Wave doesn't do what they are supposed to.

Rev

Mom and apple pie, as I understand it. I ordered a mom and three apple pies from New Wave three years ago and --- never mind!

I'm so surprised so few seem to complain to consumer boards & credit card companies over New Wave. In my experience, it can help.

I agree, Rotorvator. They complain here, or on a newsgroup, or some other site, but they probably should be complaining to some entity with at least some limited ability to do something.

And, if New Wave is doing anything illegal, getting a government agency involved is going to yield more than complaining on a message board will.

I've used the BBB, and it worked surprisingly well.

Rev

Lots of people file complaints with the BBB and contact their credit card company. If you check out the link for the BBB of Georgia, you would have to be crazy to buy from New Wave. The problem with the BBB is that they have no real authority. They can't shut a business down. As for the credit card companies, they can reverse the charges, but New Wave seems to be able to string people out long enough that the dispute deadline goes by.

For more information on New Wave via the BBB follow the link below:
link

And for more links and horror stories about New Wave check out:

link

Oh my God... 137 complaints, and those are just the ones processed by the BBB....

I guess they'll never go out of business, then. It's a great business model - take people's money, and only send them half of what they order. The rest of the money is just pure profit, since you don't have pay for the product you're not sending.

Genius!

Rev

What Roosterman said... vote with your dollar.

Sam Mustafa, you can get Reaper paint a lot of places, DiscountHobby.com carries it and I've had good service from them, even backorder/specials shipped in timely fashion.

Of course you ban them. Fraud is not the American way. Free markets operate in the absence of fraud, but shut down when fraud becomes rampant (witness Russia).

I think the gaming community needs to do everything in its power to discourage these business practices, lest other dealers start getting the same idea.

People will still stumble upon their website and will still order stuff.

Expecting some governmental agency to step in and take care of the problem for us is pure wishful thinking. Bitching to the BBB is also going to be a waste of time. (How many of us actually check with the BBB before doing business with a merchant?)

What it will take will be a lawsuit, possibly a class action lawsuit, seeking hefty punitive damages. The goal of the lawsuit would not to be to get our money back, but to put them out of business.

I don't know about banning them, but why can't their link on the Manufacturers page be given a "Bad Trader Alert" like was done for uniformology.com? That way people can still view the new figure pics easily, but they have a warning not to buy.

Hey, i'd back that last comment. I had to go through a bit of rigmarole to get money for a large trade order i sent them - in the end threatening legal action, which got me an angry phone call from David Doust, an excuse about wife's father being in hospital (which seemed to be the excuse given to everyone, ever), a credit card number and no further dealings. Fine by me, I would never have sold them some stuff if I had known of their service rep. I was just starting out, I didn't know any better...I'm sorry!!!

Anyways, long story short, I haven't dealt with them for a year and a bit now and won't be dealing with them again.
And no, I'm not gonna give you the card number! ;)

Andy

www.heresyminiatures.com

I believe this was mentioned in another "New Wave" thread, but I think New Wave's owner is doing business on ebay. As I can't confirm that so I won't mention the seller's ebay ID. I believe it was mentioned in the other thread though. If nothing else ebay will keep 'em honest or shut 'em down.

As for Reaper Paints, Buy from a local retailer if you can SUPPORT YOUR LOCAL SHOP FIRST. If they don't carry the line order from Fantization or Do or Dice, both carry them. I've placed multiple orders with both (not for paints) and the service is outstanding for either one. Or as mentioned before order direct from Reaper.

Then make sure you take a print out of your receipt to the shop owner showing him the $50+ order you placed with someone else.

Incidentally, normally I wouldn't comment on another company, but someone emailed me last week asking about NWMO because they were still waiting for Heresy figures they had ordered in june 2002...!

www.heresyminiatures.com

"I believe this was mentioned in another "New Wave" thread, but I think New Wave's owner is doing business on ebay."

Yes, that's true. I inadvertantly bid on an item and didn't realize til the auction was over that it was from Doust. The item took forever to ship but he did answer my email and even threw in a couple of blister packs for the delay. Even so, had I known it was coming from New Wave, I would never have bid.

If I'm not mistaken Dakkon0_0 is the eBay Id for New Wave or David Doust. Back in September I was about to place a bid on some of their auctions but came down with a case of the creeps. I read every feedback left and contacted one of the winners I happen to be good friends with...Both confirmed that my hunch was on the mark.

At this time they have a very good record on eBay, ranked at over 1250+ with only one negative comment. That aside, I still can't bring myself to bid on any of their auctions as I feel it would be adding support to a dishonest and even criminal trader.

While the BBB doesn't have any real "teeth", I wouldn't classify them as pointless. They certainly helped me get back about $2000 from a computer company of questionable character.

More to the point is the information that can be gained if people are made aware of it. The link that Cherper posted might be more helpful than all the anecdotes found all over this and other boards. It boils the info about New Wave down into some very simple numbers and issues, and brings a certain legitimacy to people's claims (so they are not viewed as some kooks with a vendetta).

Just my opinion.

Rev

I did place a couple bids with that Ebay name, and won one - I ended up with two items sent to me, not the one I won :) So I was happy. I had a feeling that it might be NW (Atlanta, Georgia) and the huge amount of stuff they were selling. That said, I won't bid from him again.

Write to the FTC and Attorney General of their state.

As fate would have it... guess what came in the mail today?

About half of the outstanding order. So now I've gotten about 75% of it.

In fairness, I felt I had to announce that, given that I chose today to gripe about them online.

I'd still appreciate it if they'd pick up the phone or answer an email.

Sam

Sam,

I will second the post about New Wave stringing people along until the 60 day time period to reverse your credit card charge expires. If you have a problem complain to your credit card quickly.

As for suing them with a class action, being a lawyer I like the idea but doubt if we would get far. He would probably close the corporate name and open a new name with the same products. Still its an idea...

Also we could probably name the credit card merchant he uses as that business should be on notice by now that this guy is using them to rip people off. Visa and Mastercard certainly have big pockets and even the threat of a lawsuit would probably get them to pull his merchant access.

Disclaimer: the above is not meant to be "legal advice" and does not create an attorney-client privilege between the poster and reader. Further, any representations about the poster being an "attorney/lawyer" are meant to apply only in the State of Michigan and the Eastern District of Michigan of the United States District Court where the poster has been admitted to practice.

I happen to know from a manufacturer who used to sell directly to New Wave but doesn't any more that they change credit card companies like you and I change shoes so naming the credit card merchant probably won't have much impact.

[I don't know about banning them, but why can't their link on the Manufacturers page be given a "Bad Trader Alert" like was done for uniformology.com?]

There are about a dozen companies I need to issue trader alerts on. Consider it on my "to do" list.

How can I be the only guy in the world who (years back)sent good sized orders to New Wave on three occasions and always got immediate shipment of full orders with no mistakes?

Still waiting after 1 1/2 years for my figures from new wave. But I just placed an order with Cool miniture or not and I received all the order in a very short time, great service. I was not aware that they were related to New wave, are they the same company?

You're not. I placed an order, got it all withing 2 weeks. Placed another, got most within 2 weeks....and the rest within about 13 months.

He trades on ebay--no problems there, ebay keeps him honest. I've won many of his auctions, always had the right items within a reasonable amount of time.

joekano- I like the idea with the bad trader alert, so people who absolutely insist on doing business with New Wave still can, but know they do so at very much their own risk.

Andy @ Heresy - One gal I actually got to talk to over there told me about someone having died.
Would've been ok, gut she did it twice over a period of 6 months.
Lots of dead in Alpharetta.....

I certainly won't bid on anything they have on Ebay.

The folks who always got everything they ordered, and promptly:
I think the 'system' at New Wave goes approximately like this - If they have everything you've ordered right there, actually physically in stock, you'll get your things in a more or less reasonable amount of time, rattling around *sans* packaging material in a Priority Mail box.

If there's something they don't actually have at the time or is 'hard to get' (read: from Europe or Australia), even though other retailers seem to have no trrouble getting these items, good freaking luck!

As for the New Wave-Cool Mini or Not connection, it is a nebulous one, they certainly are quick to defend New Wavwe on the CMoN forums, and threads that get a little too negative mysteriously disappear very quickly.

I've also been starting to wonder if it shouldn't be called Photoshop®ped Mini or Not.......

Hey joekano:

Thanks for the tip. I didn't realize that there was a "Bad Trader Alert" for uniformology.com here at TMP.

I must have come across their website recently by accident and been enticed by their offer of a "Free" CD of uniform plates just for 'registering' with them. Because I just received en email from them asking me to "confirm" my registration. Apparently you have to BUY one of their CDs in order to get your FREE one, however. Didn't seem like a big problem to me until I read here that there was a "Bad Trader Alert" listed against them, so I checked it out.

It's such a shame. They have such nice-looking products. But then again, so does "New Wave"... ;(

No prob Napoleon. It's always a good idea to check the Consumer Affairs board here before starting business with a company. Also, another good place to go for info is groups.yahoo.com/group/minidealerdiscussion/

-Chris

Deanoware:

I too, practice law (for over 20 years). I am seriously toying with the idea of doing the class action thing, in my state and naming Doust as a party. It would be more of a hobby case than a serious effort to make any money. Of course, I would do it in my state, more with the idea of forcing him to spend lots of $$$$ to fight it. It should more than make up for his ill gotten gains.

In the meantime, starting new threads from time to time will put other gamers on notice.

Chick: I hear ya!