"Warlord Early Imperial Romans: Consumer Comment" Topic

I have recently ordered a fair sampling of Warlord Games EIR products from the company directly, and, from a vendor here in the US.
I strongly support the efforts of WG to deliver a varried and interesting line. They have a useful mix of subjects not covered by other manufacturers. I am very impressed with the excellent degree of sculpting, especially in the case of the pewter castings. I appreciate the overall detail, and the animation of both plastic and pewter sculpts. I also especially like the ancillary subjects such as the baggage mules, cart, and covered shields, etc. I would also like to compliment Warlord on the fantastic spears which were included with the Auxillary figures….beautiful work.
The figures are a joy to paint, and I am really enjoying the variety that they bring to my Foundry (Perry) Romans.
All that being said, I am concerned at the number of damaged or miscast items I have received. In particular, both resin mules I ordered arrived with broken tails or ears. Of the four extra standards I ordered, two were broken in half, and two so badly corkscrewed that the are going to require a significant amount of work to repair. In addition, the auxillary infantry arrived with a very great deal of flash extant, the removal of which, and resculpting of which, required several hours. I honestly can't tell if the mould was miss-aligned, or the undercuts have been worn out of the mould already. Either way QC at Warlord should have prevented those figures from leaving the premesis.
Despite these QC issues, I will, at least for the immediate future, continue to order from them. I would however strongly encourage WG to spend some more time thinking about shipping packaging methodology, and also to make a bit more effort to eliminate miss-cast figures from being shipped. A great product could otherwise be tainted by poor quality control.

Regards
Frank

Have you contacted Warlord directly about your concerns?

As a manufacturer myself, I value comments from my customers--both positive and negative. Hopefully, Warlord will resolve your specific problems and make changes in their production methods to improve their products in the future.

Sincerely,
Matt Beauchamp
Hydra Miniatures

To be honest, you should always contact the manufacturer forst. Give them a chance to resolve any niggles

Agree with the comments above, you should have contacted WG first, I am sure they would be happy to replace any broken items… and if not, then giving them a mouthful on TMP would be fair …

I've also always found manufacturers to be very responsive to problems. Also the consumer affairs page would be a better place to post.

Hi Frank,

We're more than happy to discuss any issues you might have with any aspect of Warlord Games.

Could you please drop a line to our Mail Order manager, Gareth at gareth@warlordgames.co.uk and we'll see what we can do for you.

Cheers,

Paul Sawyer
warlordgames.co.uk

Thank you for the responses, especially Paul. I would have used Warlords Forums to make my comments, which were, if you will all recall, in the majority very positive. I attempted to post to WG's forum, but needed to register, did so, but never received my password.

I repaired the damage to the resin pieces, fixed the standards, and cleaned up the flash, therefore no need to contact anyone about replacements. However, I feel that an honest product review is not an insult, and if this is not a venue for such then I am not sure what is.

I note with amusement that the one person who might have taken offence at my comments was the most positive in answering my post. I would hardly characterize my comments as a "mouthful" They were an honest assessment of the product, in the main, completely complimentary, and not in any manner uneccessarily derogatory. Honest criticism is never unwarranted, and this should be the very place to air it.

Regards
Frank

I didn't characterize your comments as a "mouthful" at all, I said if you contacted WG and they didn't help out you should give them a mouthful here.

There stuff is way to expensive for anyone to accept anything less than perfection from them.

Anyway for reference, I bought the metal celtic cart and metal druids from them and they were perfect as far as the casting was concerned.