| Black Cavalier | 02 Mar 2009 12:49 p.m. PST |
I recently had the shaft of my Craftsman rotary tool seriously bind up when cutting something. Afterwards, the motor would turn on, but the shaft wouldn't spin at all. I was just about ready to toss it & buy a new when when I decided to open it up just in case there was something I could fix. I found that the drive shaft connected to the motor is not directly connected to the shaft that sticks out the front of the tool. There's a plastic coupling that joins the 2 together, apparently for situations like mine, so the bound up shaft broke the plastic coupling instead of destroying the motor. After a quick internet search, I found that Sears no longer carries the coupling piece, but that Dremel actually makes Craftsman rotary tools & they still carry the part. A call to the toll free Dremel number (1-800-437-3635) got me a very nice lady who knew exactly what I was talking about & also knew I needed another minor piece that probably broke in the process. $2.25 USD total for both pieces, plus $4 USD shipping & my tool will be working again in a few days. I actually got 3 sets of the parts for when I break it again in the future. Here is a good picture of the replacement piece (not my picture, just one I found while searching for info):
link |
| CeruLucifus | 02 Mar 2009 1:16 p.m. PST |
Good tip, thanks for passing it along. |
 Murphy  | 02 Mar 2009 1:17 p.m. PST |
Hey it's always a good thing when your tool works!!!! 
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| nvdoyle | 02 Mar 2009 1:29 p.m. PST |
Don't Craftsman tools still have a lifetime unconditional warranty? Excellent info, however – thanks! |
tima113  | 02 Mar 2009 1:35 p.m. PST |
The other good thing about Dremel tools is that if your model is no longer available or beyond repair, you can get a rebuilt equivalent model for ~$35 when I replaced my OLD dremel a few years back. The rebuilt one is working like a champ. |
| David Pickelsimer | 02 Mar 2009 1:46 p.m. PST |
I think the Craftsman lifetime warranty is on hand tools not power tools. But I could be wrong. |
The G Dog  | 02 Mar 2009 2:07 p.m. PST |
I can remember when it was power tools. Did it change? |
| Doctor Bedlam | 02 Mar 2009 2:17 p.m. PST |
Good customer service is a treasure. I love a happy ending. |
| Black Cavalier | 02 Mar 2009 2:56 p.m. PST |
Sears said the warranty is only on hand tools. I thought it was power tools too, but since this 15 yr old rotary tool is the only power tool I've bought from them, I'm definately not the person to confirm. & I bet there's a lot of people around here that would love to replace their Old Tool for only $35. USD |
| aecurtis | 02 Mar 2009 6:21 p.m. PST |
I've had my old tool for almost as long as I can remember, and it's always worked fine. Allen |
| recon35 | 02 Mar 2009 7:47 p.m. PST |
I'm quite "attached" to my old tool… |
| Black Cavalier | 03 Mar 2009 12:36 p.m. PST |
Oh yeah, one more tip on this repair. My rotary tool model has the star headed screws. I believe mine had T15 size. I say "believe" because the set of star screwdrivers I have include T10, T20, T25 & T30, plus one with the number rubbed off. & that one is between T10 & T20 & the one that fit the rotary tool screws. |
| SECURITY MINISTER CRITTER | 04 Mar 2009 7:21 p.m. PST |
My grandfather's still works, and he's been gone 46 years. I would use it, but my brother horked it. |
| Svnmmmag | 14 Oct 2017 5:50 a.m. PST |
Hey Black Cavalier, what are the chances you have one of those spline drive left? My father is in need of one and won't buy a new tool, he has the flex coupler, but needs the other piece as well, and speaking with dremel, they have none only the coupler, I know they were only a buck, but wanted too see if you'd help my dad out and sell one. He even posted a pic on fb of it opened up asking if anyone had one they were throwing out??? Thanks |
