"New Wave Stories Needed" Topic

I have a customer who works in the post office, and actually right across the street from the postal inspectors, and I asked him to see if he could have one of the inspectors look into New Wave. He agreed to take this over to an inspector friend of his. I'm going to give him this site address and have him look over the complaints. What we need to see is your experiences with New Wave. Please post them here and maybe we can get something done about Dave Doust finally.

The Better Business Bureau report would be a good thing to give to the Inspector - very informative it is! I don't have the link handy, but I can search for it and post it here. That report ALONE should tell anybody that New Wave is a total ripoff.

The basics of my story are: On June 14, 1999 I ordered figures from New Wave. First they overcharged my credit card and misapplied my existing credit voucher. Then they shipped the figures to the wrong address. When they finally arrived there was no packing material in the box and the blisters were all split open and parts were missing. After fighting through the email system with them, I finally gave up in March of 2000 and posted negative feedback on ITL.

Here's the Better Business Bureau's Report on New Wave:

BBB Reliability Report

New Wave Enterprise
4920 Highway 9 PMB #223
Alpharetta, GA 30004

General Information

Principal : Ms. Stacy Bearden
Phone Number: (770) 753-0606
Fax Number: (770) 753-0059
Type-of-Business Classification: Shopping Services-Ordered Product Sales, Other

The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

Nature of Business

This company offers mail order sales of products.

Customer Experience

Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s).
Complaints filed with the BBB have primarily alleged non-delivery of products ordered from the company's web site and inability to obtain refunds and/or credit. The company has responded to some, but not all, customer complaints forwarded by BBB to the firm's attention. In cases where the firm has responded to the BBB regarding customer matters, they have indicated that adjustments have been offered to the complainants. In other instances, BBB complaint correspondence directed to the subject firm's attention has not received the courtesy of responses and are classified as unanswered in Bureau file records.

When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.

Closed Complaints
Number of complaints processed by the BBB in last 36 Months: 129
Number of complaints processed by the BBB in last 12 months: 46

Complaints Concerned
Sales Issues: 4
Outcome of all complaints -
Company did not respond: 4

Delivery Issues: 91
Outcome of all complaints -
Resolved: 18; Company made good faith effort to
Resolve: 1; Company did not respond: 72

Refund or Exchange Issues: 20
Outcome of all complaints -
Resolved: 6; Company did not respond: 14

Contract Issues: 3
Outcome of all complaints -
Resolved: 1; Company did not respond: 2

Customer Service Issues: 8
Outcome of all complaints -
Resolved: 3; Company did not respond: 5

Credit or Billing Issues: 3
Outcome of all complaints -
Resolved: 2; Company did not respond: 1

Additional Information

Additional Doing-Business-As Names: New Wave Conventions
New Wave Entertainment

Report as of 11/10/2003
Copyright 2003 Better Business Bureau

Roosterman, that link has already been sent over along with the link to this dicscussion. Thanx.

Warlok, check out the archives at the minidealerdiscussion Yahoo group. Plenty of horror stories there.

link

Fortunately ( for me, anyway ) , I've never had the displeasure of dealing with New Wave, as I found out about their "reputation" before I ordered.

I've already sent that link over too. I would just like folks to post their experiences here not only for the inspector, but also for folks to look in one discussion to find out why they should not order from Dave Doust.

Sorry. I lost my details. It was more than a year ago. I just gave up in disgust, not thinking that $20 was worth the aggravation. The time I would spend to rccover the price of a Blood Bowl rulebook would be worth more than the item itself. That is what they rely on, BTW. Besides, I already knew their reputation, and took a chance anyway to save 2 or 3 dollars. The Bobby Jackson pirate babe I did get in that order is hot, regardless.

We ordered some confrontation figures when they were first available. We were charged right away and got the first shipment of the figures about a month and a half later. Another shipment came in about 2 or three months after that with the rest of the figures showing up almost 13 months after the original order.

We got all of our stuff but had received a couple of shipments (all that we were charged for) from Brookhurst in the mean time.

Like PS above, I ordered some Confrontation figures when NWMO first started carrying them.

After more than a month, I'd received nothing. I started sending them e-mails. No response. Then I got about 25% of my order in the mail, shipped in a paper envelope.

So I kept mailing them. No answer. Phoned them. Busy signals. No room left in voice mail. On hold forever.

After a week of this crap, I went to the forum on their website and complained. I got the refund to my Visa, but got no refund for the difference in shipping. And they deleted my complaints from their forum.

So I ordered the rest of the order from Europe and had it in a week.

I figure that I got off easy.

In any case, they clearly broke the FTC Mail Order Rule on my order.

Placed an order. Received a partial shipment. Called and emailed about when the rest would be sent. After several tries, finally got a hold of "Rick". I was told they never had the unshipped items in stock and my card would be credited. Every month for 4 months I called, numerous times each month before I got ahold of anyone I might add, asking about the credit that hadn't showed up. I gave up like the guy above not thinking my 20.00 was worth the hassle. Now I tell everyone I know to NEVER USE NEW WAVE MAIL ORDER!!!!!!, THEY ARE CROOKS!

My brief, thankfully inexpensive, tale of woe: I ordered several figures from them and paid by card. I rcvd my order and one $8.00 miniature was listed as backordered. That was the last I ever head from them. I emailed called by phone,etc, without response. Then I read all about them on TMP and have never done biz with them since.

New Wave owes TMP hundreds of dollars for advertising. Stacy initially asked for extra time, claiming there was a relative who was dying.

Months later, she told me New Wave wouldn't pay, because I had "attacked" her family members. When I asked when I had done this, she took back the accusation, but said that New Wave wouldn't pay their bill because they didn't like the consumer complaints posted at TMP.

If they dont like consumer compplaints they should treat their customers with honesty and fairness.

Sounds like typical Stacy blathering. At least you didn't lose as much money as some of the manufacturers I've talked to.

Last year, I made a purchase (various items from Reaper, Chronopia, Warhammer) for a total of $ 117 US Dollars.
I made a big mistake: sent them a check.
After posting my complaint in this forum, mr Doust chalenged me to prove that they received the check indeed. Probably they lost it behind the counter or a warehouse rat ate it. In any case, I didn't received any item from them.

Bill: "..they said they wouldn't pay their bill." Boy, I wish I could do that with my VISA, mortgage, car payments...

Order placed sometime in May 2001, card charged 24 MAy 2001 $47.02 Order never received. I can get an answer via email, when enquiring about a purchase but I can't get a reply to a complaint. Pity, because they seem quite pleasant folks and the website is great for pics.

They charged my credit card 87 dollars for items that I was never sent (and forgot about). I waited too long to complain to my Credit Card company, and it was about a year later when I lodged a complaint on here on TMP before they refunded my card the charge.

Beautiful pictures on their website, and Mr. Doust does a pretty good job with Cool Mini or Not, but New Wave won't EVER EVER EVER get my business again.

Has anyone out there considered a class action law suit agains the people behind New Wave? Or perhaps we could all write to the Judge Judy show! Believe it or not, this is the type of thing those TV shows like!

I love it! Judge Judy, here we come!!!

NEW WAVE should be shut down period. The owners should be prosecuted for mail fraud. I have been reading complaints about this company for over a year now. It's about time that someone might actually be able to do something about it.

-TJ

A class action lawsuit won't get anyone their money back. Like I said, I am just out $20. Bill could have gotten his back, probably, but he would have to file in Atlanta or wherever, and be there in person. That is another advantage New Wave has. Yet another inconvenience which they are counting on. Any fines will be eaten up by the lawyers. What we WILL get is the pleasure of shutting down the ....... if successful. And that's not a small thing. Heck, I don't care if the lawyers DO get my $20. The entertainment value of seeing them fry would be worth it.

Speaking of their site, someone in this thread mentioned a message board on the New Wave site. I thought, you gotta be kidding, boy I could vent on a message board. So I goes to the site and click on the consumne concern area(or something similiarly named) and......no posts, just a message from New Wave saying " lets try something new, just email your concerns to me" Har Har. You gotta give them credit, they are hard working crooks.

Yeah, I heard that NWMO was, essentially, getting spammed by unhappy customers. So, I don't blame them for taking down that discussion forum. I'm surprised that they haven't shut down all their boards.

Then there's the discussion forum on Cool Mini or Not...but complaining about New Wave there will get your messages deleted and your account canceled. Because CMON has more moderators than just Doust, it's easier to keep the truth hidden there.

Note: NWMO handles order fulfilment for CMON. The consensus is that the service is good since they don't take backorders. I would still recommend not ordering anything from CMON so as not to be an "enabler" of NWMO. Heck, I disapprove of the ethics of even having a CMON account and posting your photos.

Further note: NWMO is now doing business on EBay, selling overstock. Their username is dakkon0_0. Don't bid on anything by that user.

JohnTheOFM: I considered what you've mentioned, but two wrongs don't make a right. Education and a policy of boycotting is the way to go.

Repo men. Thats what I say. Get everyone how has legit evidence of fraud together and hire some hard Repo men.

A couple of 400lb muscle bags waltzing in and reposessing boxes of figs with a Liverpool kiss for anyone who disagrees with em would be fantastic.

Just ask em to get it all on video and sell copies for $2 each. Not only will you get your money back but you will have a peoples choice award at the next origns too ;)

I have one small question, Why is New Wave still allowed to advertise on The Miniatures Page? Considering their track record, wouldn't it be a public service to kick them off?

If anyone needs directions to their warehouse in Alpharetta, Ga....I would be glad to provide them. Stacey is a big lady with even bigger blonde hair if I recall.

Shopping there in person twice or so...I never had any problems. I was alarmed at one point to find that the entire company had left me alone in the building. Want to talk about testing someone's mettle? They came back about 20 minutes later. They were really lucky that day.

publicly available information on their domain name:

Domain ID:D1916514-LROR
Domain Name:NEWWAVE.ORG
Created On:01-Apr-1998 05:00:00 UTC
Last Updated On:25-Sep-2003 19:03:08 UTC
Expiration Date:31-Mar-2011 05:00:00 UTC
Sponsoring Registrar:R63-LROR
Status:OK
Registrant ID:29147410-NSI
Registrant Name:New Wave Conventions
Registrant Organization:New Wave Conventions
Registrant Street1: 
Registrant City:Alpharetta
Registrant State/Province:GA
Registrant Postal Code:30004
Registrant Country:US
Registrant Email:efreet@MINDSPRING.COM
Admin ID:15803867-NSI
Admin Name:New Wave Conventions
Admin Organization:New Wave Conventions
Admin Street1:
Admin City:ALPHARETTA
Admin State/Province:GA
Admin Postal Code:30004-3907
Admin Country:US
Admin Email:efreet@MINDSPRING.COM
Billing ID:15803867-NSI
Billing Name:New Wave Conventions
Billing Organization:New Wave Conventions
Billing Street1:
Billing City:ALPHARETTA
Billing State/Province:GA
Billing Postal Code:30004-3907
Billing Country:US
Billing Email:efreet@MINDSPRING.COM
Tech ID:5359769-NSI
Tech Name:Tech Support
Tech Street1:101 Marietta Street
Tech City:Atlanta
Tech State/Province:GA
Tech Postal Code:30303
Tech Country:US
Tech Email:chris@brucehenry.com
Name Server:NS1.COOLMINIORNOT.COM
Name Server:CHARMAINE.COOLMINIORNOT.COM

Will it be illegal to post an 'anti-advertisement' on this site, with a link to the BBB report page?

Hmmm, ya know I have no idea. Any lawyers out there?

If the postal inspectors are actually reading this thread, I strongly urge them to take action against New Wave. This is the most likely avenue to punish NW for their unethical business practices and either shut them down or make them fly right after some hefty, well deserved fines. Whether people get their money back through this approach (or not), slapping NW in an effective way serves the entire hobby community.

Given New Waves high profile on the web, think how many newbies in our hobby choose to make their first purchases from NW (which NW apparently depends on to stay in business), then get a sour taste in their mouth when they get burned by NW and choose to spend their hobby dollars in another pursuit.

If you have been burned by NW, no matter how small the amount, please file a complaint with the postal service (USPS). They will only act on complaints that are actually filed. A volume of complaints will help prove conspiracy to defraud. Since the individual $ amounts involved are relatively small, it will take many complaints to really get the postal inspector's attention.

I have not been burned by NW myself. I avoided them early on when complaints first started surfacing on the newsgroups. Normally, I would butt out of discussions like this since I have no personal experience with the offending company. However, I feel that NW's poor business practices have a negative impact on our over-all hobby and urge anyone that has been ripped off by NW to take action. We should not suffer such under-handed business practices within our hobby community.

Two words: Punitive Damages.

Ordered about $80-90 worth of Excalibur-miniaturen, Confrontation and a couple of Void figs from them.

VISA charged straight away and got about half the order after about 2 months. Finally got the rest refunded after I threatened them with legal action ("You do realise that to most credit card companies, charging a card before despatching the goods is illegal and considered fraud, don't you?"). They never answered any emails or faxes.

Stay away from those theiving scum.

Cloud Captain could you email me directions. I cant get anyone on the phone so I want to pick up my product or get a refund. gamerx234@yahoo.com

[Why is New Wave still allowed to advertise on The Miniatures Page?]

They're not. However, I do list them in the Manufacturers Directory (since everyone is listed, even companies I may not like...).

I have been burned by New Wave recently, and am wondering if anything can be done about this company.

New Wave screwed me out of a lot of money. I order a lot of minis and prolly had 10 orders placed before I realized what kind of business they are. I am still missing $50-$100 worth of minis at least. I recieved some about a year after I ordered them, so maybe in the next few years I will get the rest. I have actually gotten ahold of someone on the phone at least 5 times of the 40 times I tried, and each time they act astonished that I have had bad service and promise to take care of it that day. Even the 5th time they were really convincing, maybe they should start a new career as actors and do better?

Im adding my hat into this ring even though my situation is the same as everyone else who has been taken by New Wave of Crime. What got me though is years ago they had good service (before 1999) and were very polite and prompt to correct mistakes. However, nowadays it seems that is not the case. I too ordered about $30 of stuff, got half of it. When I placed the order online, I was surprised at the retarded s/h fee.

I then emailed them about the fact I never got a transaction number as proof of payment. I got in return, a snotty reply saying "we got your payment". Well, I know they got it, its not like I used a bank account with no money, but send me something indicating proof of purchase.
Even the mob is willing to do that on some occasions. I tried to call them the ceremonial 50 and 60 times, only not getting anyone to answer the either phone line or be able to leave a voicemail.

Then weeks and weeks later when I was getting ready to write off the whole order, I got a few of the figs and a this lovely inventory sheet showing my full purchase, and the word "back order" written all over it.

If this is Dave Doust's idea of customer service, I'd hate to see what how he treats customers he doesnt like. I can also tell you in the Atlanta area, I know of at least one game store owner who flat out refuses to do business with him over a disagreement that isnt related to the same problems.

Hello everyone-

I was a prety loyal and understanding customer of New Wave for about four years. I understood that they had a difficult time getting things in, and even waited a few months for some items. No big deal.

On July 16th 2003, I placed a minis order, which came to $172.60. My credit card was immediately charged. On August 20th, this was a reply I recieved regarding an inquiry about my order:

"First off thank you for your patience. Finally we are in compliance with
the 27 pages of new rules from GW so the shipments are coming in the chaos
is due in tomorrow and the rest of your order is due in on Wed you should
get two shipments that complete you within the week. Sorry for the delay."

Ok, I can understand that... GW orders would be tough to fill. I'm patient.

Sept 29th:
"I am showing you are missing 3 GW items we are now order GW again after
several months issues. We are placing an order this Wed. and was wondering
if you still want the 3 items back ordered to you. If you would like to
exchange it is not a problem just email me back with the changes. I am
sorry for the unforeseen problems.

Thanks,
Lisa"

Ok, great, they have part of my order ready. I replied and asked them to send me what they had.

In October, in another email I was asked whether or not I wanted 'credits' but nothing regarding sending my order (I told them that I didn't want 'credits' and just wanted what they had available to fill my order)

No other email replies for several months. I called them around the 29th of December- actually spoke with someone- they took my info and said they would get the order out 'shortly'. Over the course of several months, I called New Wave, only to be met with answering machines (half the time they were full). I contacted the BBB in Atlanta, filed my complaint, and was told about two months ago that New Wave refused to respond to them or address the complaint. I was told to seek legal counsel to pursue further action against New Wave.

They refuse to reply to emails or answer the phone (after a time), and blow off the BBB.

If I would have (at the very least) gotten what 'items they had', I wouldn't have been bothered too much. Now, all I want is my money refunded. I can find better ways to spend $172.60

The BBB would have been more helpful if they had directed you to:

link

If enough people file legitimate complaints, something might be done about this. You can do it online and it's to an agency with some serious teeth, unlike the business friendly BBB.

Best Regards

Here's another thought too….

Three years ago I waited several months for about five miniatures from New Wave. What finally got their attention was when I sent the local TV news after them ( at the time they were heavily promoting a service to people ripped off by internet companies ) . While a story was never aired, someone from the station did get ahold of New Wave, and my figures appeared within a few days.

This is a link to an Atlanta TV station that offers a similar service. Tell them who you are, what the problem is, and what you've done to resolve it. If enough people get in touch with them ( particulary from and the U.S. and abroad ) it might garner enough attention to look into New Wave.

link

Cheers

JWorley,

Fine idea that one. Entitle the Subject: "Internet Scam?" and the news station may be all over it!

Wish I had thought of that one...

Best Regards

Well, it seems someone over there woke up... either they have their people reading these forums, or one of my emails must have been opened instead of deleted.

June 3rd:
"I am showing a credit with our company for that amount. I am looking and do
not see an email at the credits@newwave.org for the items you would like.
Please forward me a list of the items you would like and I will get them to
you immediately. Remember when sending the list please use credits@newwave.org.

Thanks,
Karen"

My reply (Sorry for the 'capital letters', but this is what I sent on June 3rd):
I NEVER TOLD ANYONE AT NEW WAVE THAT I WANTED A "CREDIT"! I WAS ASKED WHETHER I WANTED "CREDIT", AND POLITELY DECLINED!

I WANT THE $172.60 THAT NEW WAVE MAIL ORDER CHARGED MY CREDIT CARD FOR IN JULY 2003!

***

Same date, New Wave reply:
"There is no need for your capital letters. I am trying to help. I have
requested the old file to be pulled so I can see why it was done as a
credit. Normally the credit is given if it was long period of time the
product was out of stock. Or if there was a lost package. Once they go into
the old files and bring me the hard copy I will be able to tell what happened.

Thanks,
Karen"

I'm not playing around with these people anymore. I'm sick of the run around and the b.s. I flat out told them what they needed to do:

June 8th
IT DOESN’T TAKE FIVE DAYS TO FIND MY FILE!

You people have been stalling and giving me the run-around for WAY TOO LONG!

I'M SICK OF IT!

NO MORE GAMES! NO MORE GARBAGE!

The only thing that you people need to do is RETURN MY MONEY- NOW!

There are two ways you can accomplish this:

1) Call VISA and place the $172.60 BACK on my credit card you took off of it
2) Write out a check or money order for the amount of $172.60, and send it to me ASAP (I've done plenty of business with you in the past, and since you have me 'on file', you know the address!)
***

I've already contacted the Consumer Complaint Line and am also going to contact USPS about mail fraud. I've had it with this crap, and knowing these jokers are still in business screwing over other people makes me sick.

I'll also look into the television stations... see what they can accomplish!

Well, it seems someone over there woke up... either they have their people reading these forums, or one of my emails must have been opened instead of deleted.

June 3rd:

"I am showing a credit with our company for that amount. I am looking and do
not see an email at the credits@newwave.org for the items you would like.
Please forward me a list of the items you would like and I will get them to
you immediately. Remember when sending the list please use credits@newwave.org.

Thanks,
Karen"

My reply (Sorry for the 'capital letters', but this is what I sent on June 3rd):

I NEVER TOLD ANYONE AT NEW WAVE THAT I WANTED A "CREDIT"! I WAS ASKED WHETHER I WANTED "CREDIT", AND POLITELY DECLINED!

I WANT THE $172.60 THAT NEW WAVE MAIL ORDER CHARGED MY CREDIT CARD FOR IN JULY 2003!

***

Same date, New Wave reply:

"There is no need for your capital letters. I am trying to help. I have
requested the old file to be pulled so I can see why it was done as a
credit. Normally the credit is given if it was long period of time the
product was out of stock. Or if there was a lost package. Once they go into
the old files and bring me the hard copy I will be able to tell what happened.

Thanks,
Karen"

I'm not playing around with these people anymore. I'm sick of the run around and the b.s. I flat out told them what they needed to do:

June 8th

IT DOESN’T TAKE FIVE DAYS TO FIND MY FILE!

You people have been stalling and giving me the run-around for WAY TOO LONG!

I'M SICK OF IT!

NO MORE GAMES! NO MORE GARBAGE!

The only thing that you people need to do is RETURN MY MONEY- NOW!

There are two ways you can accomplish this:

1) Call VISA and place the $172.60 BACK on my credit card you took off of it
2) Write out a check or money order for the amount of $172.60, and send it to me ASAP (I've done plenty of business with you in the past, and since you have me 'on file', you know the address!)

***

I've already contacted the Consumer Complaint Line and am also going to contact USPS about mail fraud. I've had it with this crap, and knowing these jokers are still in business screwing over other people makes me sick.

I'll also look into the television stations... see what they can accomplish!

Placed an order Sept of 2003, got half the order anadditional 2 minis i January and 2 more minis in March. Was still short $70 worth. I sent several Emails and was told the order had been completed. After another month they said they filed a missing pkg report with the post office. It's hard to recover pkgs sent media mail. Finally several months later my credit card wast credited with $26. The approximately $45 that was not credited was, in my opinion, stolen by New Wave.

What's amazing about all this is that it's so much easier to just conduct business properly than to spend all this time B.S.-ing people. Back in the days before the wide-spread use of internet commerce, I did plenty of shipping and phone sales for various concerns that I worked for. The time and effort it takes to deal with a customer who has a missing or damaged order is huge compared to simply taking the order and filling it. I guess what I'm trying to say is that you've got to work pretty damned hard to be this crooked!

Here's an update of my current situation with our 'friends' at New Wave Mail Order...

Here are several email exchanges over the past week or so:

6/15/04

"I am showing it is a store credit. I am not sure if it was a postal package
lost or what happened. I am awaiting the person that placed the store
credit to return from vacation on Monday. As I stated the quickest way is
to receive the products. I just assumed you did not want the same items. I
will email you upon her return so I can get more information.

Thanks,
NW"

Now they're not even signing with thier own names anymore...

My reply on 06/15/04:

No... the 'quickest' way is to REFUND MY MONEY!

I am SICK AND TIRED of these EXCUSES and YOU'RE STALLING!

Let's make this clear so there is no misunderstanding:

1) I DO NOT WANT STORE CREDIT! - I NEVER asked for it, I NEVER AUTHORIZED IT!

2) I DO NOT WANT THE PRODUCTS I ORIGINALLY ORDERED! You couldn't send even a 'partial' order back when you told me some of the items were in (September ring a bell?); after over 11 months since I placed the order, how do you expect me to trust you to send those items now?

3) I DO NOT WANT ALTERNATE ITEMS! See number 2 above

4) The ONLY thing that I want from NEW WAVE MAIL ORDER is a REFUND for $172.60 that you took off of my credit card back in JULY 2003! Either by contacting my credit card company and placing that amount BACK on my credit card, or sending a CHECK OR MONEY ORDER for $172.60 to (my name and snail mail address)

YOU WILL REFUND MY MONEY- PERIOD! This is NOT NEGOTIABLE. You people have betrayed my trust, that of a loyal customer who has done business with your company for several years. Your lack of integrity and professionalism, and especially the lies employees at NEW WAVE MAIL ORDER have told me; just cost you a valued customer.

On 06/16/04, I recieved this:

"I was not at this company when you ordered the products. I am trying to fix the problem. You have a credit with us and I can get you the products you ordered or something different if you want it. I am trying to help and it
seems you want to vent on me. Please let me know if there is something from the GW line you would like instead of the items ordered. If not I can send
you the items you ordered.

Thanks,
NW"

My reply on 06/16/04:

Dear NW;

It appears that you misunderstood what I wrote in my last email, so I will gladly print it again:

***

1) I DO NOT WANT STORE CREDIT! - I NEVER asked for it, I NEVER AUTHORIZED IT!

2) I DO NOT WANT THE PRODUCTS I ORIGINALLY ORDERED! You couldn't send even a 'partial' order back when you told me some of the items were in (September ring a bell?); after over 11 months since I placed the order, how do you expect me to trust you to send those items now?

3) I DO NOT WANT ALTERNATE ITEMS! See number 2 above

4) The ONLY thing that I want from NEW WAVE MAIL ORDER is a REFUND for $172.60 that you took off of my credit card back in JULY 2003! Either by contacting my credit card company and placing that amount BACK on my credit card, or sending a CHECK OR MONEY ORDER for $172.60, made out to (my name & address)

YOU WILL REFUND MY MONEY- PERIOD! This is NOT NEGOTIABLE. You people have betrayed my trust, that of a loyal customer who has done business with your company for several years. Your lack of integrity and professionalism, and especially the lies employees at NEW WAVE MAIL ORDER have told me; just cost you a valued customer.

***

I'm not sure what part of the above was misunderstood the first time around. You may in fact feel that I am 'venting' on you and you feel that you don't deserve my anger; you chose to represent a company that has been deceitful, apathetic and only seems concerned with keeping my hard-earned money instead of refunding it. I have lost any and all faith in New Wave Mail Orders ability to deliver those items I ordered almost a year ago in a timely fashion. What makes you think that I will trust New Wave to honor any sale after that? I've been jerked around way too much by your company (and from what I understand, I'm not the only one). The ONLY thing I want from New Wave Mail Order is my MONEY BACK.

New Wave 06/17/04:

"I can either send you the products that were lost. They never made it back to us from the postal. We are offering to reorder and ship the products you ordered or you may give us a list of other items you want. Normally a lost
package would show back up to us if you did not receive it. But I do not believe you received it because you are so upset. So I am trying to make sure you get at least the products you ordered or an equal value. I have tried to reach you via phone but had no luck. Please let me know if we can work this out.

Thanks,
NW"

Now they're claiming that they sent the items, and they were "lost" in the mail. They tried calling me once (Caller ID is wonderful)- at about 11 AM when I was at work (ironically, the day after I first posted on this forum).

My reply 06/18/04:

I don't know if you're deliberately trying to provoke me by ignoring the fact that I've told you people several times that I want a REFUND. The ONLY thing I want from New Wave Mail Order is the $172.60 you people took off of my credit card back in July 2003. What part of that did you fail to understand the first time around? How many times do you people need to be told that I want my money REFUNDED? I'm tired of this song and dance that you people have been giving me. It's becoming very apparent that you people have no respect for the wishes of your customers, especially those you've jerked around. I DO NOT TRUST YOU PEOPLE. I do not believe that you people made any attempt whatsoever to send ANY part of my order in the past 11 months. You people have LIED to me, and you have deceitfully taken my money and failed to honor a sales agreement by sending me what I had ordered. Then you have the nerve to continuously insist that you plan to send me my order after I told you that I want my $172.60 refunded. You people make me sick.

I've had it with your lies and your stalling. I WANT YOU TO REFUND MY $172.60 NOW!

This morning, 06/20/04, I get this:

"Sir ,

Again this is what I can do. I was not here when you placed your order. I am going by the notes on your account. I am trying to satisfy both party's and come up with something that will work. Normally I would just send the items you ordered. But since it has been so long I assume you already have them and would not want doubles. If the package had came back to us I would be able to refund you immediately but it did not so I am only allowed to replace the product. I am trying to mediate a nice resolve so it is not necessary to attack me in your return emails."

This time, whoever this is didn't even put a signiture in the message (I always signed my replies). Now, they're refusing to do a refund... and still claiming that they sent the items (believe me, if they did in fact send them, I wouldn't be posting here)

I replied this morning, and after today I'm going to contact an attorney and see whether or not we can get this resolved. True, it may cost me more then I've lost in court costs / attorney fees, but I'll be damned if I'm going to let these people get away with this. I've been ripped off for $172.60 by these people, and they've definately pushed things too far with their lies and refusal to cooperate.

Well, seems I didn't get taken as badly as other people have. On December 16, 2003, I placed an order with new wave games for approximately $24 worth of assorted figures. I have to date, recieve ONE figure. And that one only after two months of phoning, emailing, and even faxing them. It is almost impossible to leave a message with them as their answering machine is always full and can't take more messages. Most likely with complaints of being ripped off. Here it is seven months later and still nothing further. I send them and email or phone them at irregular intervals and have yet to EVER have them contact me. I have NEVER been able to speak with an actual person. I would be more than happy to see them put out of business as I have almost given up any chance of getting the figures I wanted let alone a refund.

What about getting the manufacturers to boycott them?