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"Anyone know anything about printers?" Topic


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270 hits since 18 Oct 2015
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Cerdic Supporting Member of TMP19 Oct 2015 10:14 a.m. PST

Can anyone help a computer idiot with a problem?

After many years with a wired printer we have recently gone wireless. A couple of months ago we replaced our old non-wireless PC with a couple of laptops for us and our daughter.

We got them set up OK and we could send stuff to print wirelessly to the printer. It even worked with our iPads!

Today we tried to print a document. Both laptops recognised the printer but told us it was offline. The iPads couldn't find the printer at all. According to the panel on the printer itself it is connected to the correct IP address and is ready to go.

Any ideas as to what is wrong gratefully received!

(Obviously we have tried switching everything off and on again….)

Cold Steel Inactive Member19 Oct 2015 10:48 a.m. PST

What make and model printer?

RavenscraftCybernetics Inactive Member19 Oct 2015 1:33 p.m. PST

reset your wireless router.

Personal logo Andrew Walters Supporting Member of TMP20 Oct 2015 8:07 a.m. PST

The laptops are running Windows, right?

If so, not a pro, but they're showing you the driver, they can't find the printer any more than the iPad can.

If the printer claims it's on a network, perhaps it's on some other network? For reasons that may be forever shrouded in mystery or because someone reset something at some point the printer joined a neighbor's wifi.

If you've already power-cycled the printer but not the router resetting the router is absolutely the next thing to try.

If You still have the problem see if the printer's menus let you go through network set up and reselect the wifi it's attached to. Alternately, turn off it's networking altogether, restart, and when it comes up help it find your network.

Last resort, have everyone within 1.25 km of your location shut down their wifi but leave yours up, then power cycle the printer. Ha, ha, that was a joke. It'd probable work, but it was a joke.

Cold Steel Inactive Member21 Oct 2015 5:37 a.m. PST

Some of the latest HP wireless printers carried by most retailers have a design flaw that is exactly what Cedric is describing. So far, HP's official response to the problem is a yawn.

Cerdic Supporting Member of TMP21 Oct 2015 10:30 a.m. PST

Yes, the laptops are both on Windows 10.

The printer is an HP.

I switched everything off, reset the router, deleted the printer from the laptop and reloaded it. Everything worked again. Great!

After the printer has been switched off, next time we want to print the same problem is back! It's going to get annoying if we have to reset the router every time we want to print anything!

Cold Steel, should we just junk the printer and get a different brand?

RavenscraftCybernetics Inactive Member21 Oct 2015 1:41 p.m. PST

Im usually an HP fanboy but their lack of concern for updating drivers has led me to explore other brands.
Ive had no problem networking my Brothers Laser cartridge printer using Win7
ymmv,

Cold Steel Inactive Member21 Oct 2015 3:03 p.m. PST

I am debating replacing mine, but don't use it enough for the problem to be that big of a deal. I will replace it when the wife gets fed up with having to turn it off and on. I had a Kodak before this one that was great, except the cartridges didn't last very long.

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