|CBPIII||16 Apr 2012 8:16 p.m. PST|
[Disclaimer: This is not an attempt to get people to look at my auctions, the link is a completed auction and I'm simply seeking guidance on this specific situation.]
I paint minis and sell them on ebay to get painting practice in for when I paint up MY minis as well as to maybe make a little cash on the side to get even more minis with. I recently had this auction up:
- and it sold to some guy. I packed it up and shipped it out and log into ebay tonight to find my feedback score down by one. What the @$^#! I say as I see the guy's feedback-
"pictured as a tall statue of unknown height and arrove as a tiny piece of junk"
So I replied to the feedback – "Category is MINIATURES and listing CLEARLY says "Based on a 25mm round base" "
and sent him a message apologizing for his stupidity (only nicely pointing out how stupid he is by not even reading the listing or asking any questions).
So should I add a little disclaimer at the start of each miniatures auction listing "THIS IS A SMALL (insert actual figure height here)MM PEWTER/PLASTIC/RESIN FIGURE" or should I laugh this guy off since this is the first time in over 10 years of ebay selling that I've gotten anything so stupid from a buyer about what is (to most) clearly not a tall statue?
| John the OFM ||16 Apr 2012 8:20 p.m. PST|
|Streitax ||16 Apr 2012 9:23 p.m. PST|
This is why we have warning labels on ladders that say 'Do not use a pile of manure as a base.' Yep, farmer failed to take into account the manure pile would no longer be frozen come spring, set the ladder on it, climbed it and fell off. Won the lawsuit, hence the warning. Better safe than sorry. I believe Gugnir had the same problem some time ago, someone bought his miniature building or something like it and expected a full sized product, despite the price.
|Henrix||16 Apr 2012 10:17 p.m. PST|
|IGWARG1 ||17 Apr 2012 4:20 a.m. PST|
You can contact Ebay and resolve that. This is clearly not your fault.
|Terrement ||17 Apr 2012 6:03 a.m. PST|
Nice looking statue! Is it still available? Would look nice in my front lawn.
John has it right where some buyers are concerned. That's why some folks are only selling their minis with rulers in the pic.
In this case, however, stupid trumps fact so it really would have made no impact on the buyer.
| Tacitus ||17 Apr 2012 8:48 a.m. PST|
I saw a guy selling Eiffel towers in Paris. What a scammer; they weren't anywhere near as big as the real tower!
| Rebel Minis ||17 Apr 2012 12:36 p.m. PST|
I had a guy buy one of my Leonidas Minis and wrote:
"didnt realize you had to weld it and color it yourself"
after I stated in the auction it was unpainted
|CBPIII||17 Apr 2012 7:35 p.m. PST|
Thanks for the replies, guys.
Apparently he's now an "Art Project Manager"- and the mini is painted horribly- and he should have gotten 100 of them for his $3.99 USD. He is willing to change his feedback to neutral if I give his money back with no mention of his return of the mini (which was painted well enough when he thought it was humongous) in this deal.
I don't think it's going to be worth the hassle to try and get the mini back for him to change the feedback.
Thoughts? Suggestions? Jokes?
|GarrisonMiniatures ||18 Apr 2012 12:45 a.m. PST|
Bought one of those Eiffel Towers. Nothing like the real thing – it's got 'PARIS' written on it all the way down one side! Does the Eiffel Tower have PARIS written all the way down one side? It does not.
|Alxbates ||18 Apr 2012 2:49 a.m. PST|
As others have said, there's no fixing stupid.
Although sometimes a severe ass-kicking can temper it a bit
|zoneofcontrol||21 Apr 2012 12:12 p.m. PST|
Constructive criticism, not meant to scold or offend:
I've worked in sales, retail and service for over 30 years. When doing a promo or presentation I make it with the assumption that those hearing me know little or nothing about what I am talking. Some people do and some people don't. As in the space available for an Ebay listing, give as much important info as possible in as few words as possible. This can help you avoid answering the same question from multiple customers and also avoid a disappointed buyer later.
"So should I add a little disclaimer at the start of each miniatures auction listing "THIS IS A SMALL (insert actual figure height here)MM PEWTER/PLASTIC/RESIN FIGURE" or should I laugh this guy off since this is the first time in over 10 years of ebay selling that I've gotten anything so stupid from a buyer about what is (to most) clearly not a tall statue?"
As a gamer looking to match one figure on my table to another, I always look for the size or scale of a figure before bidding. If I do not see it listed or cannot recognize it from the picture I move on. To somebody buying for collector purposes this may not be as important. I have not sold too much but have always included size/scale in the listings.
"So I replied to the feedback – "Category is MINIATURES and listing CLEARLY says "Based on a 25mm round base" "
and sent him a message apologizing for his stupidity (only nicely pointing out how stupid he is by not even reading the listing or asking any questions)."
The buyer may have believed that 25mm was the thickness rather than the diameter of the base. Who knows?
Good luck in further sales